Park Lane Hotel

This weekend, I was unfortunately in one of the rooms with broken ac. I was switched to another room, albeit the new room didn’t appear as nice and the ac was broken in that one as well. The staff was as accommodating as possible; however I didn’t feel as though I was adequately compensated for the mishap. Especially given the cost of the room. I enjoy staying near Central Park and unfortunately I’m unlikely to give this hotel another chance

I recently stayed at Park Lane Hotel from April 24th to April 27th. Unfortunately, my experience was very disappointing. The air conditioning in my room was not working, and the temperature remained uncomfortably high between 78–80°F throughout my stay. It is unacceptable that the hotel did not inform guests in advance about the AC issues. Had I known, I would have chosen a different hotel. Guests deserve transparency, especially when a major amenity like air conditioning is unavailable. It feels as though the hotel prioritized making money over ensuring guest comfort and satisfaction. I expected better communication and service from a hotel of this reputation.

Fabulous hotel. Perfect location. Staff is the best we have ever experienced at any hotel stay. Nice room, nothing fancy, everything we needed. Great room service. Anything we needed appeared in a flash from a friendly and welcoming staff member. Elevators get really backed up at 11 a.m. checkout time, bring patience.

Tom and K are the best bartenders ever! Friendly, attentive, and knowledgeable. But what’s up with the bar always being out of Chardonnay? I was here seven times last year nd they were out of Chardonnay at least twice. And now they are out again?????

good location but terrible experience. Room temp was over 80 degrees & humid, hotter than outside. impossible to sleep. When we complained, we were told that the air conditioning was not yet turned on for the season - on april 25! NYC often has warm days in April, especially in recent years. When we complained, we were told they would send someone to our room to open the windows, which only open 1 inch and there was an air quality alert due to wildfires in New Jersey. In any case, no one ever showed up. Then, the internet went out and I could not prepare for an important meeting. YUK - not staying again here.