The Lowell

We come here every year this time to shop and see shows. As usual, the service was superb and the room was lovely and well maintained. We love the location as well. The front desk is very professional and friendly and the doormen are always cheerful and very helpful in the rain. The breakfast options were excellent and the wait staff was great as well.

There are a lot of five star hotels that have perfect rooms. What sets the Lowell apart are the employees. All of the staff make us feel like family. They always go above and beyond to make our stay relaxing and perfect. It is the little things that matter and this is where they shine. New York City is crazy this time of year. The Lowell provides an oasis of quiet luxury

After reading about The Lowell, and its high ranking in luxury travel magazine readers polls, I finally had the opportunity to stay here. My expectations were high. Unfortunately, my experience fell well short of expectations. Suffice it to say that the staff try hard here. But the reality is, the property itself is dated. Sure, it has that old world charm. However, it really is in need of upgrading both décor and building infrastructure (like properly insulated windows. My biggest issue was the room size. We requested a junior suite, which was stated as 600 sq ft. Being a seasoned traveler and having stayed in hotel room ranging from 200 -2000 sq ft, , I immediately knew upon entering our suite that there was an error. I measure junior suite 12C at about 300 sq ft. Add the bathroom, maybe a total of 330-350 sq ft. It's very disingenuous for a hotel which considers itself five star to misstate the size of its rooms, as that plays a major role in the room price. In any event, lesson learned. With so many great hotels in the city, I won't likely stay at The Lowell again. By the way, the wood burning fireplaces are a nice touch. But at the price charged per night, one would think the hotel did not need to levy a charge of $35 for lighting the fire.

The Lowell is an outstanding hotel with Superior customer service. The location is convenient, the rooms are finished in lovely fashion and the staff from the doormen to the wait staff in the restaurant are friendly, helpful and knowledgeable.

This place is a jewel. The best hotel I've ever experienced in years of travel. Truly top notch. Every person, every amenity, everything about this place is excellent. It is beautiful place. I don't think I can stay anywhere else, as this place is absolute perfection.