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Luxury Collection Hotel Manhattan Midtown is your home away from home on 54th Street. Explore the best of New York City just steps from our front doors, including Central Park, Carnegie Hall, the Museum of Modern Art (MoMA) and Radio City Music Hall. Our 562 suites offer a refined, residential experience—complete with striking city views and up to 2,700 square feet of private accommodations. Epicurean delights await at Dabble, our lobby-level restaurant enjoyed by hotel guests and New Yorkers alike.
The Luxury Collection Hotel Midtown
151 W 54th St
New York City, New York
10019
Nearest Airport: JFK
Travelling from Ireland, we stayed here for 6 nights in January for a first time visit to NY. We had 2 rooms under 2 separate bookings, both of which were very spacious and comfortable. One of the rooms was on the 38th floor and the other was on the 50th. No complaints on the bedrooms. Restaurant/bar is extremely overpriced and it is quite annoying that the hotel is fully cashless - wish this was communicated before our visit. The lobby is also extremely small and there is basically nowhere to sit other than the restaurant. I do not believe the hotel deserves a 5 star rating, it is 4 star at best. Door men were friendly and accommodating, however; reception staff, not so much. The lady who checked us in was not welcoming at all. A charge was also put on our card for $900, for which the checkin lady could not even provide a valid reasoning for - she was awfully rude. Although, she said it will be refunded immediately at check out, so we accepted this. It is now over 2 weeks since we left the hotel and we have still not received the refund. I called up the hotel last week and was told “it is on the way and probably do with your bank” - this it untrue, it is nothing to do with MY bank. I have read many reviews on here with people complaining about the same thing i.e “check your bill” “scam payments” etc, so this is 100% a fault of the hotel and I will be disputing this until I receive the refund. We also found it very strange that the people we were travelling with were not charged $900, but only $150 on their booking at check-in. They stayed the same number of nights and in an almost identical room type. Why the discrepancy? It doesn’t make any sense. This issue needs to be addressed. Reception staff clearly aren’t following the same procedures. Nonetheless, we enjoyed our stay and the location was very ideal. It is a pity that the payment issue has now put a damper on our experience with this hotel, as if it weren’t for this, we would happily return and stay here again. I am hoping this will be resolved asap as if so, we would consider staying again.
923cussen - Ireland
Our visit was fantastic! The property was beautiful, and we received outstanding service from Jason in Guest Relations. He went above and beyond to coordinate a perfect stay for us. Every detail was handled seamlessly, making our experience truly unforgettable. Highly recommend!
Adam B - Los Angeles, California
Was told they would take 750 USD as deposit upon arrival. Fine. The next day they charged another 900 USD without notice. I settled the whole bill upon departure. They charged me again full stay after I left. They refuse to refund. Ignore my request.
Mikael d
Based on our September stay, we returned to this hotel. No regrets. Elevated experience and stay. Special thanks to Anne, Angel, David, Sied, Nickay, Chris and so many more. Our room was exceptional with a great view, luxuriously well appointed, top level amenities, impeccably clean, well-kept with upgraded furniture and accessories. Foremost, the spacious floor plan is unlike any other hotel that we had stayed at in NYC. Gym level is also spacious and well equipped. On top of all of the above is the prime location. Thank you The Luxury Collection Hotel Manhattan Midtown for another truly memorable stay and the elevated experience.
H K
My family and I had a wonderful two-night stay in November to attend a family wedding in New York. From arrival, despite the long queue at check-in, the service, elite status (Ambassador) recognition, and attention to detail were excellent. Julissa was warm and provided a flawless check-in experience. We had booked a standard 1-bedroom Suite and were upgraded to the Park View Suite that offered a nice view of Central Park and the Upper West Side. The Park View Suite had a separate sitting and living area, and adequate drawers and closet area. During our short stay, the entire hotel staff was courteous and went above and beyond to ensure we had a comfortable stay in New York. The bathroom was not the largest at Luxury Collection hotels that we have stayed, but it was new and featured white marbles throughout, and had everything we needed for the stay. Overall, we had a wonderful stay at The Luxury Collection Hotel in Manhattan Midtown. Thank you for making this a comfortable and special stay for us. We look forward to returning next time we visit New York.
US-Traveler2024 - Los Angeles, California
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