Mandarin Oriental, New York

My experience at the Mandarin Oriental was perfection. The jewel in the crown - the staff - are extremely professional and excellent at what they do while being friendly and warm. We were given excellent service from the front desk, door men, concierge, housekeeping, etc. The views are amazing. The rooms are very well appointed and the bathrooms luxe. Amex members booking with FHR receive a $90 credit for breakfast. Coffee is available in the lobby or you can request a coffee maker in your room. I very much felt like a cherished guest during my stay.

It was an excellent stay and Carmen was particularly wonderful at the fitness centre. Her own recipe for the fruit juice was delicious and she truly went above and beyond. Christopher at the MO Lounge for breakfast was also fantastic. The hotel is very fortunate to have such passionate and thoughtful staff on the team. We greatly enjoyed our stay.

We had an amazing stay at MONYC! A heartfelt thank you to Milan for the warm welcome, to Jules and Fiona for their special attention, and to the entire team for making our stay truly memorable. Perfect location to explore and experience the city.

Miles is an amazing manager! We arrived at 4:00 am due to a cancelled flight, so we called up the hotel and Miles quickly arranged a room for us. After we arrived, Miles greeted us in person and gave us a great tour of the facility and rooms, and even offered us some upgrades. We then decided to stay and tour New York for three days. Of course we took the suite, and oh my the views were astonishing. From Hudson River to central parks, we were able to capture the entirety of Manhattan within a glimpse. The room was really spacious given its location in the heart of NYC, and the bathrooms and facilitates were convenient and modern. We were able to plug in our devices and play fun games on the large TV screens! Another thing to note is the exceptional service the hotel offers. For the price of the room, nothing was disappointing. From in-room dining to room service to bringing up the takeouts all the downstairs, we were greeted with professional smiles and gestures entire time during our stay, from every staff member. Lastly, the location of the hotel is really convenient. It avoids all the traffic unlike Times Square, and we can always find a ride within a minute of booking. The Mandarin Oriental offers the true experience of a 5-star hotel. As Asians, we found the interior decorations of the hotel pretty fun too; and the wonton noodle soup was properly spicy. We weren’t aware of the M.O. hotel before, but this first time has left us a great impression. We’ll definitely consider the brand next time we travel worldwide!

The hotel is beautiful and the location is perfect. Wonderful experience! Accomodations were lovely. Topnotch from beginning to end. Service was excellent. Everyone was kind and helpful. Any requests were immediately addressed. Will be back (again and again!)