The Mark

It's a 10! I wouldn't consider staying anywhere else in NYC even though the options are vast. The reason is the people. The concierge staff does an impeccable job at suggesting the best options for the guests. Suzana anticipates every need and plans an itinerary with the upmost care and consideration. Not to mention she treats us like family and attends to every detail with heart, kindness and warmth. We could not have had our magical NY city experiences without her. The entire concierge team supports one another and each guest. The bell staff, especially Tim, was beyond helpful, professional and a pleasure to see each day. The food in the restaurant and bar is outstanding. Avi did the most gracious job of finding us seats anywhere and at anytime regardless of how busy they were. He truly takes care of hotel guests and we were so grateful. I could go on for days about how fabulous our stay was, but I will end by saying every hotel should have a Vlad running their bar. There is nobody I would rather see each morning to greet me with a cup of coffee than Vlad. I truly miss that morning routine. One must not forget Henry at the hotdog cart. The smile and cheer he brings to us and the neighbored is priceless. And last, but certainly not least is Officer Sylvester. This man is a true gentleman. He made quite a first impression and continued to exceed all expectations in his quiet, polite and professional fashion. Again, every hotel should be so lucky to have an Officer Sylvester in their presence. The Mark, until next time, and we hope it’s soon!

Limpeza, alimentação, serviço e atenção: ótimos. Melhor concierge de NY: Best concierge of New York: Suzana Morrialle. She is the best of the best. Stay there to see how she works. An excellent professional, intelligent, friendly and very fast doing the reservations.

First time stay but won’t be the last. The Mark is head and shoulders above the competition. Special shout outs to Avery on reception and Susannah the concierge, both of whom led their colleagues by going the extra mile to make our stay even more perfect. We were lucky to have breakfast credit - great way to start the day and after a late theatre trip, the bar food was a perfect end to our day. Gym was perfectly adequateOne criticism - internet was poor with the expectation that you might pay for upgraded WiFi - come on guys - it’s 2025! Loved the Mark - and especially my souvenir ashtray - thank you Susannah!

The Mark is an exceptional hotel. Having recently spent the first 3 nights of my trip at another Upper East Side hotel that was a little underwhelming I decided to switch to The Mark for my last night. My only regret is not staying at The Mark for my entire trip! Truly the icing on the cake with the most comfy beds, gorgeous bathrooms and great lighting. Nothing worse than a dark room! The staff were so welcoming and the food delicious. The Mark has the perfect vibe. If you are picky then this is your hotel. I look forward to returning!

This is my second time staying here in the last year and it is my favorite hotel in the city. I’ve stayed other places and nothing compares. The staff is wonderful from the doormen to the receptionists to housekeeping - everyone I’ve encountered is a gem. They are all so polite and willing to help with whatever you need. I have stayed in the Madison King Room both times and it’s perfect for solo travelers and couples. The double sink with the separate bath tub and shower in the bathroom is a rarity in NYC hotels. The bed is extremely comfortable, and the rooms are very clean. The Jean-Georges restaurant on site is delicious, and the waitstaff is great. This hotel is the perfect upper east side getaway.