The Mark

I stayed at The Mark Hotel a couple of weeks ago with a friend for one night, and unfortunately, I did not have a good experience. The night before our departure, I hung my cashmere jumper in the wardrobe, and in the morning, I forgot to take it with me. I realized this later in the afternoon and immediately called the hotel. The security staff informed me that they hadn’t found it. I had only packed a small overnight bag and distinctly remember not packing the jumper with me. I am 100% certain it was taken by either a staff member or another guest. Regardless, this is a significant oversight on the hotel’s part. The hotel staff assured me that they had questioned the team, but let’s be honest—few people would admit to theft. I am extremely disappointed, not just because of the loss of my jumper, but also because such an incident occurred at a 5-star hotel like The Mark. This is not ok!

So many kind people helped us have an exceptional experience at The Mark! Farida, a gentle spirited-girl with a big smile, greeted us at the front desk then checked in on us from time to time during our stay as did the Guest Manager. Later that day, Gabriella, the concierge, helped us get fabulous tickets to an incredible show. Every time we saw these particular faces, there were smiles all around, which added to our experience. After a lot of walking on a cold day, the neighborhood faces, the kind hospitality, and the warmness made our stay memorable, from the doormen to our sweet waiters to housekeeping. Speaking of cold, it was lovely to change into a quiet, cozy, yet elegant room after a full day out and take a hot bath/shower. The water pressure did not disappoint! Having a little extra space in NY is like finding treasure. It doesn’t happen that often, so the extra space also added to our experience. The bed and pillows were very comfy. We slept well each night and woke up refreshed. The food in the restaurant was delicious. We enjoyed breakfast and dinner! It was hard to leave. Thank you for making our stay memorable!!! A Bientot!

Outstanding food Great service staff I enjoyed some of the best dishes. Starting baked cheese with truffles from Piermont . Sushi but not Japanese style. What an experience. Then a seafood platter with oysters, lobster and on top was the tuna tartar I would die for. In the previous month I didn't drink so much Champagne

We loved our stay at The Mark hotel. I was initially skeptical as we usually stay in soho or another neighborhood in lower Manhattan but we tried The Mark hotel and it is now our favorite hotel in New York. The design, service and attention to detail are impeccable. The lobby bar and restaurants are great — the truffle pizza is a must!

We stayed here based on our travel advisor's high praise and booked with points, so we were not rewarded with the usual upgrade stuff. The bell staff greeting was friendly and the check-in was efficient. Our room was not ready at 4PM and we were offered a drink at the lobby bar, which is hosted by a bartender right out of a Noel Coward play, who entertained us while we waited. The place is packed with folks who appear to be on an expense account and their entourage checking in for dinner. The restaurant is beautiful, and the menu is well thought out. Aesthetic of the public rooms and the guest room is tightly planned, but deco chic, with caramel colored overstuffed mohair seating and gleaming nickel lighting in the reception area. The hotel room had a gorgeous marble bathroom, with deco cabinetry and nickel finishes, and the room was designed to convey whimsy and high style. The one complaint about the check-in was the unmonitored wait - we went back to the front desk after an hour plus at the bar to see if the room was ready. The front desk should have retrieved us when the room was ready instead of leaving us in the bar to fend for ourselves. That said, when we were finally taken to our room, we were moved almost immediately when I showed concern of potential noise from Madison Ave. The room faced an interior courtyard, and was small, but it was serene, which fit the bill. Technology was well planned in the room as was the mini bar and closets. I would guess the hotel gets a great many business guests and would recommend it to my traveling professional friends. Dinner through room service dinner from the kitchen was handed over to the Morton's Salt rep, because the soup was darned near inedible, and I'm a gal that likes my salt. However, brunch in the restaurant for us and friends the following day, albeit expensive, was very tasty (try the avocado toast), so the salt police were in control. I've eaten dinner at the restaurant with friends before, and it's a place to "see and be seen", but great.. Breakfast through room service delivered perfectly poached eggs, and the exercise room is adequately equipped. The coffee cups weren't the usual tiny breakfast tea, but real coffee mugs, which I liked. Housekeeping is well managed because the room was spotless, as was the exercise area and public spaces. Management gets the joke here, and there's a "ricksaw" to Bergdorf's as well as a hotdog cart outside for the welcome pooches. I'd go back to this hotel, given it's competition in the neighborhood, but would opt into an upgraded room with Fine Hotels & Resorts or Virtuoso, and get the perks.