The Marmara Park Avenue

Benjamin, the World Class Front Desk Supervisor was extremely Friendly, Professional, and full of Empathy to make my Jet setter Global Traveler right at home…. In Istanbul, Turkey with his warm hospitality. Benjamin went above and beyond to accommodate my requests for Special Anniversary dinner to surprise my lady partner. Highly Recommended…. A+++++++

It was a great experience. We had wonderful time with friends. Then other friends came when they saw our happiness. The hotel, the room we stayed, sports saloon, pool was so good. So modern, so comfortable. The location is perfect, either by walking or by metro you can reach everywhere so easily. But most important is service; all the staff was so professional and hospitable. We would like to express our gratitude to Mr. Gokhan Cakmak, Mr. Ege Verdi and all the staff.

This review is specifically for the supervisor Benjamin Bloom (English guy) who is an extraordinary professional. I had to cancel my reservation at the hotel last minute due to a last-minute conflict, meaning I never even checked in to the hotel. This left me scrambling to figure out what to do about $550 Comic Con tickets that were due to be delivered during my stay and their subsequent sale now that I would be unable to use them. When I called the hotel for help, Benjamin answered. I told him the situation and he was so kind and eager to help in anyway that he could. For the next three days, including his days off, he responded within minutes to all of my text messages to his personal cell phone and immediately communicated any and all details to his staff as they were needed to coordinate. He completely turned around an otherwise very unhappy and stressful weekend! This sort of professionalism goes so far beyond what is expected and even hoped for. He not only did all of these things for a total stranger, but he did them for someone who never even ended up stepping foot in his hotel. And he did it with kindness and courtesy and positivity. I am so grateful to him and hope to be able to meet him someday to thank him in person. My interactions with him have permanently instilled a positive association with the Marmara Hotel and I can’t wait to stay there on my next trip to NYC. 10/10 would recommend the establishment that has retained an employee like him :)

We stayed at the penthouse suite the day of our wedding and it was incredible! My husband and I are local NY'ers but needed a space near our wedding venue to get ready. The suite was gorgeous and the hotel staff were so accommodating and helpful throughout the entire day. It's also in a great central area for anyone traveling out of town. Highly recommend!

Excellent Hotel! Staff was friendly and very accommodating. Clean rooms, sheets and towels. If you need help ask for, “Mayerly”,she is absolutely wonderful and made my stay enjoyable , both times. She was patient and kind…I’ll be back! 5 stars!