The Muse New York

Stayed four nights here over Thanksgiving weekend. Location is fantastic. Many restaurants just outside the hotel. Several metro stops within a few minutes' walk. We were high enough and on the back side (non-street facing) side of the hotel so it was rather quiet at night. Hotel is clean and modern. Room was nice. Comfortable bed. Heat worked well given it was freezing outside. Water in shower was hot. Staff very courteous. Quick check-in. I asked if we could have an upgrade given it was the holiday weekend and my birthday and the hotel was able to find us something. :) Lady at the front desk was great - I don't recall her name, though. Price I thought was fair given the location, and in fact was on the cheaper side relative to many of the other hotels in the immediate vicinity. Recommended!

The Muse is in a great location. Just half a block from Times Square and easy to walk to theaters. The staff were all very friendly and helpful. The lobby is rather dark, but has plenty of seating to wait for fellow travelers, a ride, etc. The room was a decent size and very clean. I was quite impressed with the cleanliness. The bathroom was quite pretty with a nice countertop and beautiful shower as well as a huge mirror along with a small, wall-mounted makeup mirror. There's a nice big screen tv but trying to select channels was a bit funky. There isn't much in the way of amenities. Just a very small mini fridge that doesn't get cool (even after having their staff adjust it) so you can't use it for leftovers or anything that could spoil. Ice machines are only on certain floors. There are no vending machines to get pop, etc. and no hotel bar or restaurant. The bed was very firm (much too firm for me) and the pillows are big heavy lumps of feathers. I still have no idea why hotels think those kinds of pillows are good. They're just lumpy and hard. I asked for something different and the staff provided me with a couple of foam pillows, but unfortunately, they were also not very good. So I got very little sleep during my stay. My room did not face the street but overlooked some rooftops so I didn't get a lot of outside noise although there certainly was nothing attractive to see out the window. The heating/cooling system in the room is very loud. I just turned it off completely since the room was plenty warm anyway, but if you really need heating or cooling, the noise would make it hard to sleep.

This hotel is just around the corner at Times Square, well located. The Muse accept pets what can be helpful, the staff is nice and attentive. It has a station for coffee and milk close to the reception what is practical, the Rooms are bigger than expected, also very clean and comfortable

We stayed just before Christmas; the ambience was so warm and inviting. The location is outstanding just off of Times Square. From check-in, every member of the staff was so kind and professional. We left behind a pair of Beats headphones - brand new at nearly $500 - and housekeeping promptly turned them in. Angel Collado and Harrison Parker actually arranged to have them FedEx’d to our home. Truly above-and-beyond service. Thank you!

Hotel is a perfect location for timed square literally steps away. Reception staff were always really friendly and helpful. Room was bigger than other hotels we looked at in New York was always spotlessly clean and bed was comfy. Would have been nice to have some bottled water and tea and coffee making facilities but nothing like that in the room. Our room was at the front of the hotel and noise from outside through the night often kept us awake but suppose that’s to be expected so close to Times Square . Despite this we would use this hotel again albeit we would request a room at the back of the hotel or on a higher floor.