Park Hyatt New York

Perfect for our family. Large rooms, beautiful bathrooms/showers, an excellent dining experience. Rooms were ready early and had late checkout available. Mamadou was especially helpful to our family, both prior to arrival and at check-in. Excellent service all around! We will be back many times.

Great luxury hotel that actually delivers. Everything was as nice as expected or better. The pool and spa area were awesome, clean, well staffed, and great for our 4 year old (he was not the only kid, but all were well behaved) without feeling like a kid pool. Every interaction with a staff member was pleasant and we left the experience feeling like everyone really cared and enjoyed their craft. The beds are comfy, the amenities are nice, and the cocktails are expertly crafted. Great for a get away or as a hub for a family vacation.

I had an exceptional stay at the Park Hyatt New York. The staff was incredibly attentive and made me feel welcome from the moment I arrived. The room was luxurious and offered views of the city. The amenities were top-notch, and the location was perfect for exploring New York. Additionally, the support during our conference was outstanding. I highly recommend this hotel for anyone looking for a memorable and comfortable stay.

This is always an exciting weekend and this is always the best staff to take care of us during the NYC Marathon…Andrew The manager, Momadu at the front desk, the valet members, Akther, Jim and another the others … Room service Melissa was such a cheerleader for me, and Kimberly was a great housekeeper, making sure we had what we needed. We got cards and cookies and chocolate strawberries 🍓 it was a dream come true!

I've stayed at this property 6-7 times and whilst the hardware is excellent (state of hotel, facilities, etc) the software (service) is extremely cold; I'm a Hyatt Globalists and despite my frequent stays here I have never, not even once been upgraded even when their occupation has been low. As per early check-ins which are standard at other Hyatt for Globalists?...here one has to literally beg and most often it's not granted. Last October I flew from Tokyo to NYC and contacted the hotel well in advance for an early check-in as my flight was scheduled to land close to noon. I did receive one but they assigned one of the worst rooms in the building: the safe was not working and they literally had to change it; phone not working and the windows were quite small compared to the same room category I've stayed just two weeks before. No welcome note (even for such a loyal Hyatt fan as myself), no welcome amenity nothing. The only redeeming factor is the extremely comfortable beds , the nice bathroom (amongst the biggest and most luxurious in NY) and the quite good complimentary breakfast. Will I return? definitely not. For the price there are far more superior hotels in the city and this property does not recognize Hyatt Globalists not at least in my case values returning guests.