Park Lane Hotel

Hotel is decent. Needs some upgrading for sure. Not sure how this qualifies as a 5 star. Received dirty wine glasses, and reported it, and then they brought 2 more dirty glasses. Room temperature did not ever change despite the thermostat being set far lower. Bathroom is the smallest I've ever seen and poorly designed.

The twin bed rooms overlooking Central Park are super. The beds are comfortable and the rooms spacious with loads of storage space. Bathrooms are fair sized with jo malone products which was a nice touch. The hotel provides aluminium reusable water bottles which is fantastic but the water faucets are only on a few floors. It would have been great if drinking or chilled water faucets were on every floor. The food at the hotel restaurants and in room service is nice but limited and very few options for vegans and vegetarians. This is a serious drawback. We had a very pleasant stay and loved the hotel staff. Very friendly and courteous. The concierge section was exceptional especially MK, Raymond and the team there. On our second visit a day later, we were upgraded to two park facing rooms on the 32nd floor and this was the best part of a great trip to New York. I would definitely recommend the hotel even though the rooms cost a bomb.

Very warm and welcoming atmosphere. The view over Central Park is unbeatable. Simply a wonderfully classic and timeless central-park experience! The rooms and spacious and bathrooms very modernized and comfortable. A highly recommendable hotel!

Very good hotel. Very good location. Awesome view to the Central Park. Nothing more to dream about. Plan to come back.Super nice visit to NY and very good hotel. Special thanks to Americo, check in/out officer. Very responsive, very smart.

I recently had the misfortune of staying at the Park Lane Hotel in NYC, and let me tell you, it was an absolute disaster from start to finish. The room was incredibly dated, and the towels provided were damp—not just slightly, but to the point where I questioned if they had even been washed. The entire place felt grimy and unkempt. If you enjoy being woken up repeatedly throughout the night, then you’ll love the slamming doors. Every. Single. Time. Someone came or went, it sounded like a cannon going off. I’ve never experienced anything like it. Forget about a restful night's sleep here. The security situation is just as bad. The lobby felt like an open invitation to anyone off the street, and I actually witnessed a non-guest attempting to access the elevators. It was unsettling, to say the least. I didn’t feel safe in the building at all, and the staff seemed completely oblivious. After cutting my stay short (because no one in their right mind would endure this any longer than necessary), I discovered they are trying to charge me over $110 for something they can't even articulate. I’ve called multiple times, and the customer service is abysmal. No one can explain the charge, and it’s been over a week without a single return call from their billing or accounting department. This place is a total scam. Save yourself the headache and stay anywhere else. I genuinely cannot emphasize this enough—DO NOT STAY HERE!