Park Lane Hotel

The Park Lane in NYC is fantastic! The views of Central Park are amazing! The entire staff, from doorman, to check in, to hospitality, housekeeping and even Engineering (no problems, just met a staff member who was so friendly) are beyond accommodating! Highly recommend the hotel!

I absolutely loved this hotel! The staff were all incredible. I wish I knew the name of the very kind lady who worked the breakfast buffet on Friday 1/10/25 and 1/11/25 she was so friendly! All of the doormen and bellman were so helpful with directions as well as help with taxis. The hotel is beautiful and some of the most comfortable beds and pillows. The showers had great water pressure and were nice and hot for the cold January temps.

First of all, we booked a room on a high floor to enjoy unobstructed views of Central Park, as shown in the photos on Booking.com when we made the reservation. However, upon arrival, we were given a room on a lower floor with none of the views we had specifically booked. Secondly, the heating system was broken. Although staff came to repair it, they were unsuccessful, and we had to endure very cold temperatures during our stay, as it coincided with a significant drop in weather conditions. This was particularly difficult for us, as we were traveling with our 6-year-old daughter. When the heating issue was finally resolved, the air conditioning units began to emit a very loud noise, as if a car engine were running inside our room.

Overall the service was exceptional. We stayed for 4 nights and the staff made sure we were well taken care of. Timothy the doorman was extremely friendly and helpful. He helped assist us many times with directions and recommendations. We will definitely be back.

Last year, I left a very poor review due to some front desk issues. I tried to explain that the staff was otherwise wonderful. Well, I own a business, and I know we can all have a bad couple of days. It's what we do to correct those bad days that really matter. It's easy to be nice when everything is going smoothly, but when a customer is attacking you, that's when your strengths come out. Robert MacNeal gave me a credit last year, which eased my frustration enough to try again, and I'm so grateful I did. The service from the bellman, guest services, and housekeeping up through management have helped make this the best trip to NYC in my 35 years of coming here. Grisilia Suarez from guest relations immediately checked on us herself, and Robert checked on us the next day. As long as I'm mentioning names, you have to at least have a drink when James is tending bar at Rose Lane, the 1st floor bar, and restaurant . He's been terrific both visits and helped us decide on the best pizza, both trips. Hopefully, the deleted review went away, and this one will catch some attention and bring anyone on the fence to come visit this beautiful, stately hotel located on Central Park South with a midtown price tag. I can't say enough about the wonderful experience we've had this trip.