The Peninsula New York

I was there today waiting for a friend coming from Chicago and the hotel staff kicked me out of the hotel because I was taking pictures of their Christmas tree on the second floor. I was there because my girlfriend wanted me to take some pictures of her but I never expected such a rude and harsh way from their staff to treat us for taking photos. If you don't want people taking pictures then don't let people in. There are ways to say things but not this way. I told my friend who is staying there and he filed a complaint in the lobby.

Without a doubt our favorite hotel in NYC! The customer service is incredible. From The GM (Samir), desk manager Aaron to the Concierge team, Charlie, Ryan, Peter, and Faisal, to the wait staff in the restaurant, Agim, Nick, Felipe and Gabriel, we cannot say enough. We are here minimum twice a year and without a doubt will never stay anywhere else. We always feel we are home with our family here! Food is amazing! Truly Superb!

Has become my place to stay while in NY and I have to say it just gets better every time. The renovations of this past winter have refreshed the look of the hotel in many ways , the excellent service and hospitality of the team always a pleasure to experience and the GM Samir , one of the most hospitable and caring managers you will meet. I love the gym , the spa and the roof top bar.

In the city for one night, and choose to stay here. Great location near high end shopping and the park. The Peninsula in New York is a beautiful older hotel that has been updated to today's technological standards. The wireless phone chargers in the bedside nightstands are a nice touch, as are the bedside remotes that control all aspects of the room. While it does not have the views of a taller and newer building, it has exceptional and friendly service. The type of staff who greet you by name. The beds are very comfortable and the rooms are well appointed. While expensive, it is not outlandishly so, and is in line with similar hotels in New York City.

We stayed at the Peninsula Hotel in NYC for 3 nights with our toddler - and they exceeded our expectations & made our sons first time to NYC memorable. When we arrived, there was an adorable personalized gift waiting for him in the room & throughout the trip - the hotel left small surprises for him which he loved each night. The location is great- the hotel staff was pleasant & the room was lovely, the toiletries were top notch. Our son loves swimming & they had life jackets, puddle jumpers and floaties for him to play with in the pool. Hard to find a hotel in Manhattan with a pool. so this was a plus! There was an issue with the rate/booking being higher when we checked in vs what i booked through their website - but it was corrected after I spoke to the front desk. Breakfast at Clements was delicious each morning - the only comments we had were 1) the coconut /chia pudding was pretty dry//thick/pasty - but very tasty. and 2) The Truffle omelette is for someone who REALLY loves truffles - its covered in truffle shavings & truffle oil in the eggs - it was just a bit too much truffle for us. These were small things that overall didn't detract much from the experience. Thank you for the memorable stay.