The Peninsula New York

Has become my place to stay while in NY and I have to say it just gets better every time. The renovations of this past winter have refreshed the look of the hotel in many ways , the excellent service and hospitality of the team always a pleasure to experience and the GM Samir , one of the most hospitable and caring managers you will meet. I love the gym , the spa and the roof top bar.

In the city for one night, and choose to stay here. Great location near high end shopping and the park. The Peninsula in New York is a beautiful older hotel that has been updated to today's technological standards. The wireless phone chargers in the bedside nightstands are a nice touch, as are the bedside remotes that control all aspects of the room. While it does not have the views of a taller and newer building, it has exceptional and friendly service. The type of staff who greet you by name. The beds are very comfortable and the rooms are well appointed. While expensive, it is not outlandishly so, and is in line with similar hotels in New York City.

We stayed at the Peninsula Hotel in NYC for 3 nights with our toddler - and they exceeded our expectations & made our sons first time to NYC memorable. When we arrived, there was an adorable personalized gift waiting for him in the room & throughout the trip - the hotel left small surprises for him which he loved each night. The location is great- the hotel staff was pleasant & the room was lovely, the toiletries were top notch. Our son loves swimming & they had life jackets, puddle jumpers and floaties for him to play with in the pool. Hard to find a hotel in Manhattan with a pool. so this was a plus! There was an issue with the rate/booking being higher when we checked in vs what i booked through their website - but it was corrected after I spoke to the front desk. Breakfast at Clements was delicious each morning - the only comments we had were 1) the coconut /chia pudding was pretty dry//thick/pasty - but very tasty. and 2) The Truffle omelette is for someone who REALLY loves truffles - its covered in truffle shavings & truffle oil in the eggs - it was just a bit too much truffle for us. These were small things that overall didn't detract much from the experience. Thank you for the memorable stay.

Sadly one of the worst hotel experiences I’ve ever had. I’m normally a huge fan of the Peninsula and the five star service that comes with it but that wasn’t apparent here. I don’t believe the price per night here is justified at all. The hotel firstly majorly lacks energy and spirit. There is no charm or liveliness and the staff especially the door men are not as welcoming as one would expect. With the exception of Tony no one else had a jovial attitude. Many people standing by the doors and don’t say anything as you walk in or out. So strange and almost awkward. The Page Boy not properly greeting guests just standing there. You get the feeling that the staff don’t want to be there and that they don’t care. The room felt aged, the lights flickered when on low in the bathroom, and the ac occasionally shook. One day the maids changed our temperature to 64 and we were so cold getting back into the room. Not very courteous. The staff also lack team communication here. Many house internal communication issues went wrong during our stay. Overall I wasn’t impressed by anything here and I felt eager to change hotels which we ended up doing.

Location -- FIve Stars... This midtown location on 5th is perfect whether you are headed for a stroll in Central Park or to Broadway for a play! Fear not if you have never hit the limit on your AMEX Black Card... All the shopping you could ever want, including the very dangerous Harry Winston Jewelers and virtually every designer store you can think of are right near the hotel on 5th Avenue. Even the Black Tap (my favorite spot in New York for milk shakes is only 1 block away. You can also walk to the best museums NYC has to offer including the Metropolitan, the Neue and the Frick (my personal favorite). If you have meetings in the Financial District or plan to spend time at the beautiful Brooklyn Botanic Garden, you may want stay further south... travel time to there areas can be an hour or more in traffic :-( The Staff -- Five Stars -- while everyone was great, there are a few staff members that definitely deserve special recognition. First, Sonia has to be the most genuinely cheerful bellperson on the planet. I was at the hotel for 5 days and she greeted every guest she encountered with a cheery hello and a big friendly smile. Everyone in my party commented on Sonia and I heard several guests mention her in passing bright smile after encounters in the elevator or hallway near the front desk. Second, Renaldo at the bar on the 2nd floor is exceptional. By the second day, he knew what everyone in my party liked to eat and drink. Rather that taking our orders, he confirmed them. Do you know how good it feels to go someplace where they remember who you are and what you like to eat/drink? If you don't remember, go visit Renaldo at the Peninsula Bar so you can find out! If you do remember, treat yourself and get a drink at the Peninsula bar when Renaldo is on duty. Third, Shuma at the front desk is a gem! She is kind and professional in equal measure... the only reason I know her name is we had a problem with the bill because of a American Express room credit snafu and she dealt with it perfectly. Bravo and thank you! And fourth, I would like to thank Victoria at the Concierge desk. Victoria is kind, patient with tourists (like me), knows NYC including drive times like the back of her hand, and handled everything from theater, museum and dinner reservations effortlessly. She also knows all the special shopping districts in town and is a complete wiz at straightening out transportation issues from taxis to Lyft and busses to airlines. All of this said, the rest of the staff was very, very good at what they did and how they did it... these four were just a cut above... I am grateful to every member of the Peninsula staff that made my visit special. Food -- Five Stars. If the Peninsula is capable of serving a bad meal or a bad drink, I did not find one nor did anyone else in my party. For breakfast, be sure to try the malted waffles (light and fluffy as any in the universe), the smoked salmon eggs Benedict and the Japanese Breakfast... All fantastic... I was also partial to the Sweet Greens Juice! Facilities -- I have to plead mostly ignorant because I was running from meeting to meeting and museum to museum rather than basking in the sun or being pampered at the spa. The rooftop bar is definitely worth visiting... However, they do not have heat lamps... Rooms -- Four to Five Stars -- impeccably kept and spacious, the rooms/furnishings could be updated and the use of smooth stone floors in the showers is a bit puzzling... How do you spell "slip and fall?"