The Pierre, A Taj Hotel, New York

I stayed at the Taj for 4 nights earlier in December on the AMEX FFR program. It is an excellent hotel which comes up to the usual Taj standards. However, there are a few negatives. There are no USB ports in the rooms. Also, there are some questionable billing practices. A" facility fee" of $46 per night was added to the bill. Though breakfast was included in the package, I was billed $48 for an additional order for a bowl of berries !!!. I did not detect slivers of gold or silver in the said bowl. Unacceptable and unjustified. Will I stay there again?. I don't know.

My husband and I have been coming to the Pierre for about eight years to celebrate the Christmas holidays. We have always been very happy to come back here, it felt like home away from home but not this year. I know that something has been changed. I had previously asked to have a good room because this is our 30 wedding anniversary i had the smallest and dark room room and, not even a little surprise I remember that the past years Miss Ana Pavloska was always ready to surprise us with her Welcome Back! This year we didn't sleep the first few nights due to the noise the toilette water tank was making heavy noise, asked for an intervention it was not done, but the problem persisted for a few nights only today they fixed the water tank thanks to the concierge Denzel. I then asked front desk couple times for the possibility of 3pm late check out, the were extremely rude with out even checking in the said no. Im very disapointet from this stay, no ime follow up in my complaings during my stay. This is not the value of the 5star service. I want the General manager to hear this noise and tell me if he will stay in this room or sell to the guest! Im requesting he to contact us, we are checking out on Friday from room 1436. Best Regards Alessia

It would have given a 5 if: 1. If my driver didn’t take ( 2hours) so long to get to Hotel 2. If the Bar honored the courtesy cocktails I was offered upon arrival they said I was too late 3.The Restaurant was open for dinner ( private party) by the time I went to eat

Elegance personified! A lovely place to stay in a beautiful city. Top neighborhood. Wonderful warm welcoming staff, fabulous bedding, great bathroom, room and room service. Extremely clean and comfortable! The hotel is beautiful, a NYC treasure.

Not our first visit or our last. The Pierre is iconic & they know how to treat a customer. Friendly & informed staff. Our suite was very comfortable & clean. Quiet. Location is perfect for enjoying the holidays in the City. The lobby is beautifully decorated.