The Plaza Hotel

The Plaza Hotel is a New York experience in itself. It is timeless, constant, and elegant. It is immaculately clean and smells heavenly. Though we brought neither children nor furry family members, we love that it is both family and pet friendly. Both bring joy to the common areas. The beds are comfortable, and the linens are spectacular. The concierge team is made up of miracle workers for dining, theater, and just about anything you could think of. Ryan, Juilet, Claire, and Bill assisted us with a myriad of reservations. I especially appreciate Claire's recommendations of independent bookstores. During this visit, we also appreciated access to the property's car service. The quality of food and service at the Plam Court was, indeed, five-star. In particular, Ursula, Emily, and Shalim welcomed us daily. They were gracious, professional, and efficient. We truly appreciate their service. We continue to miss the absence of the Lower Food Court, previously anchored by a Todd English restaurant and the countless other smaller restaurants that provided an incredible variety of food and confections. We hope that that wonderful space will be reconstituted in the future. Finally, we must highlight Erika at the front desk. She is a consummate professional who makes us feel truly welcome, like family returning every visit. Erika is absolutely a treasure and credit to Fairmont properties. We look forward to our next stay!

I went for light desserts and cocktails. Service was terrible. Dessert was tiny and terrible. Drink was made by someone who didn't graduate bar school. Don't waste your time at the lunch hour. Go somewhere else. Also I switched to Trip Adviser since Yelp wasn't even working properly and wouldn't let me leave a bad review here. If anyone says the restaurant in the dining hours of 11am-1pm is good, they're lying. It's terrible.

Such a wonderful experience! Delicious food and gracious service. We were treated like princesses celebrating a birthday. Kazi’s service was very impeccable and we loved the luxurious atmosphere and relaxed pace of our afternoon. Highly recommended!

Our stay was perfect from start to finish. Everyone employee we encountered was very friendly and helpful. However, the highlight of our visit was Mr. Kazi Jalal at the Palm Court. He is an absolute joy to be around. The Plaza is fortunate to have him.

Friendly and thoughtful service seated promptly upon arrival and the atmosphere was beautiful. Our server came often to check on us and my daughter absolutely loved the experience. Will make it a tradition going forward. Our servers truest added to the experience.