PUBLIC New York

This hotel is much more like a hostel than a hotel. Upon check-in, there is not a single staff member to help you check in, greet, or assist. Much like a grocery store you check in on an iPad and scan the keys yourself. There is no room service or open restaurants most of the time. We stayed for 9 nights and witnessed a total of maybe 5 staff members the entire time. The lobby has a bar that claims to be open at 4 pm- close but many nights they had no service until 5:30/6. Even when there was a staff member it was ONE person for 30+ guests waiting to order a drink. On New Year's Eve there were twenty-plus people awaiting service. Many told us they paid for the upstairs club and couldn't get service so came to the lobby for a drink. Come to find out the bartender was nowhere to be found. Given they only had one employee there was no one available to serve drinks. It's a sad state of affairs. The rooms are okay but once again you feel like you're staying in a deserted hostel with no assistance. The few people who try and assist are sweet and friendly but you can tell they don’t have many answers or can assist with all guest needs. I wish they wouldn’t advertise as if they were a full-service hotel.

They offer several different restaurants and lounge areas to gather with friends or hang out by yourself. They offer rooftop dining and a bar area that has breath taking views of the city. A wonderful Peruvian restaurant that’s surrounded in plants and makes you feel like you are in Peru. The staff there were marvelous and friendly! We will be back!

Awesome all around definitely go out to the club night. Venue was awesome. Room layout was my favorite

We recently stayed at Public over the New Year and experienced an average to above average stay. Nothing remarkable to speak of either positively or negatively. A decent place to stay that needs some maintenance (it is rare after Covid to stay in a hotel that doesn’t need maintenance of some kind), but overall lovely. After a three night stay, and on our way home, I noticed that my hip was really itchy. When we got home I confirmed that I had indeed been bitten by bed bugs. I called the hotel to report the bed bug bites and the response I was given by a hotel manager was a defensive “we don’t have bed bugs in this hotel”. I explained to the manager that I was only calling as a service to them, and not expecting any compensation on their part. Bed bugs happen and I feel like it is my responsibility to report things like this so that it doesn’t happen to the next guest. That’s it. I was not going to write a negative review or make a fuss. This manager had a moment to handle this phone call well, and he did not. All he had to say is “thank you so much for reporting this to us, we will throughly inspect this room, and we appreciate your business”. Unfortunately he did not. This hotel went from a decent place to stay to me advising any who will listen to never give Public your business. There are MANY great places to stay in NYC. Go someplace else.

Great location. Great ares of gathering. Went with a bunch of girlfriends and the rooms were interesting but worked very well for us. We did not go to the rooftop unfortunately but have heard good things. The rooms are not big but that is also not what we needed. We weren't planning to stay (and didn't stay) in the room for anything other than depositing belongings and sleeping.