PUBLIC New York

No doorman or bellman is on staff. Also, the room was not ready at check in time, leaving me standing In a stark concrete lobby waiting for my room. A prison would have been more welcoming. The hotel does not even have a check-in desk, just terminals. The terminal did not find my reservation and I could not try to check-in until some staff person finally arrived to find my reservation on another terminal. No explanation was offered for this oversight. Furthermore, the staff was unhelpful and came off as very snobby and uninterested in accommodating my needs. The hotel has an austere ambiance. The toilet paper feels like sandpaper. Otherwise, the room was acceptable once I got into it. By that time, I was stressed and angry.

TERRIBLE HOTEL!! We booked this hotel through Amex and my, what a terrible execution and lack of care. You're getting the equivilent of a 2 star hotel experience at the price of a 4 star. 1) The rooftop club BLASTED music from 3-4 am Friday night and when we called (from the 10th floor) they pretended like nothing was going on. We heard all the classics from Journey to Kelly Clarkson in our room... unable to fall asleep. We tried calling again at 3:45 and they finally acknowledged that there was a sound issue but said, it wasn't anything they could do. As an apology they offered us our $150 Amex food credit for being part of the "Hotel Collection" -- which they creatively used as a tool / was supposed to be given to us for free anyway. 2) The key stopped working every night. WE had to remake the key ourselves every morning and they didn't care. 3) The staff was unfriendly and unwilling to lift a finger to help. Every time we went to the lobby there were 4-8 people waiting and only 1 staff member helping. Severely understaffed. 4) We had a package shipped in from Amazon, they never told us it arrived, charged us a bag storage fee, and when I finally called asking about it, they said I had to go pick it up myself in the basement. 5) The room was incredibly tiny. I've been to NYC more than 10 times and for $850/night this was the tiniest room I've ever been in. 6) After all this, I contacted the hotel and they only offered a % discount if we returned. No thanks.

Really disappointing stay. Genuinely some of the worst nights sleep of our lives. Every single night there was music PUMPING through the floor until 2am (we were on floor 4). The hotel is filled with party goers so expect to hear them screaming and slamming doors until 3/4am after that. No soundproofing WHATSOEVER. Tv was broken for most of our stay. No staff at check in/check out which, as much as I get the premise, when you’re paying as much as you do, I would expect A LOT more service. On check out, be prepared to pay $40 a day for a resort fee type situation which includes what I would consider to be very standard hotel facilities. This is not a $300 a night hotel by any means. Bars are nice, rooftop view is great…but stay somewhere else.

I have nothing but great things to say about my experience at PUBLIC! The vibes, the view, and the overall atmosphere there is unmatched. On top of that, the service was amazing! Especially our cocktail server, Destinee, she made us feel so welcomed and met all of our expectations ! Highly recommend checking this place out.

Came through PUBLIC for a night when I was in the city. Destinee served us and made the night immensely better. Amazing vibe and atmosphere. Also happened to be there on the night of a costume party, made it a little more fun if you ask me. The drinks and food were phenomenal as well.