The Quin

When I arrived at the hotel at six in the morning, the front desk personnel were really unpleasant and made us feel uncomfortable while we waited for our room in the back lobby. They informed us that we had to move since guests would be arriving for coffee. On two different days, construction was occurring with a lot of noise and cardboard and board on the floor at the door to the room. I spoke with the assistant general manager and the front office manager. On day two, the assistant general manager implied that no work was being done. I have been at Hilton for more than 20 years, and I have never had such a bad experience. Poor as hell! See pictures and I should have recorded the banging noise before 10 am. We were never informed of construction prior to arrival, and they have refused to refund 2 nights

The location, staff, decor & amenities were wonderful. From the moment we were greeted by Stan D in the lovely lobby we loved it. Jonathan F’s hospitality and attention to quality details in the lounge was first class. Perfect location & experience.

If I could give this hotel less than a one I would, but let me explain the experience I had at the Quin, New York. Imagine being on a plane to New York landing and going to find the address for the hotel that you made a reservation for over a month in advance only to see that your reservation has been canceled. You immediately call the hotel and they cannot tell you why and they cannot help . What would you do? With an event that evening, which I had let the Hotel know well in advance I now had no place to stay… So I booked a different hotel. Earlier in the week I got a call from the hotel because they were concerned that there was a fire in my hometown, and they were concerned that I would not be showing up for the reservation . I called them back and let them know that I would be there. In addition. I also use the online chat to let them know that I would be coming in needing to rush to get to an event and they said that was fine. However, when I landed in New York, there was no longer reservation and nobody could help me. The next day I spent several hours on the telephone trying to call the hotel, Central reservations customer care and nobody can help me. Nobody can tell me why the reservation was canceled and why I was charged for the hotel stay everyone kept saying that wasn’t their department, They weren’t the ones in charge. I had to call somebody else. Fast-forward to three days later, About five hours of time wasted trying to get this issue, resolved on to find that I have been told that the cancellation policy was not followed and therefore I was charged for the hotel stay. How can I cancel the reservation when I am in mid flight, in route to New York? There has been no apology. There has been no help. This has been the worst experience I have ever had and my loyalty to Hilton is dwindling rapidly. Save yourself a headache. There are tons of places that have excellent customer service, but this is not one of them.

Had a fabulous 6 night stay here with a friend during the Christmas period last month. Highly recommend, will stay here the next time I visit manhattan. Staff were very polite and helpful, room was always clean and amenities restocked without asking. Perfect location just around the corner from the plaza and Central Park, subway station opposite as well as a great cafe (Mangia) for a fantastic cappuccino and bite to eat.

Best staff and great rooms. I had a quiet room which I enjoyed. The staff was beyond accommodating and lined up a car for us to get back to the airport. The smallest things ended up being great. There was a storm there, and not only did they have the door ready for you, but umbrellas and one in your room. You can walk everywhere. The restaurant and bar were very good.