The Quin

If I could give this hotel less than a one I would, but let me explain the experience I had at the Quin, New York. Imagine being on a plane to New York landing and going to find the address for the hotel that you made a reservation for over a month in advance only to see that your reservation has been canceled. You immediately call the hotel and they cannot tell you why and they cannot help . What would you do? With an event that evening, which I had let the Hotel know well in advance I now had no place to stay… So I booked a different hotel. Earlier in the week I got a call from the hotel because they were concerned that there was a fire in my hometown, and they were concerned that I would not be showing up for the reservation . I called them back and let them know that I would be there. In addition. I also use the online chat to let them know that I would be coming in needing to rush to get to an event and they said that was fine. However, when I landed in New York, there was no longer reservation and nobody could help me. The next day I spent several hours on the telephone trying to call the hotel, Central reservations customer care and nobody can help me. Nobody can tell me why the reservation was canceled and why I was charged for the hotel stay everyone kept saying that wasn’t their department, They weren’t the ones in charge. I had to call somebody else. Fast-forward to three days later, About five hours of time wasted trying to get this issue, resolved on to find that I have been told that the cancellation policy was not followed and therefore I was charged for the hotel stay. How can I cancel the reservation when I am in mid flight, in route to New York? There has been no apology. There has been no help. This has been the worst experience I have ever had and my loyalty to Hilton is dwindling rapidly. Save yourself a headache. There are tons of places that have excellent customer service, but this is not one of them.

Had a fabulous 6 night stay here with a friend during the Christmas period last month. Highly recommend, will stay here the next time I visit manhattan. Staff were very polite and helpful, room was always clean and amenities restocked without asking. Perfect location just around the corner from the plaza and Central Park, subway station opposite as well as a great cafe (Mangia) for a fantastic cappuccino and bite to eat.

Best staff and great rooms. I had a quiet room which I enjoyed. The staff was beyond accommodating and lined up a car for us to get back to the airport. The smallest things ended up being great. There was a storm there, and not only did they have the door ready for you, but umbrellas and one in your room. You can walk everywhere. The restaurant and bar were very good.

My expectations were pretty low given the reviews here so perhaps that prepared me for a better stay than I otherwise would have had. The staff were really gracious and particularly helpful with making sure I knew where I was going for my various appointments and meetings. The room was comfortable and had all of the amenities that I needed. The bathroom felt pretty luxurious given the space limitations of New York hotel rooms. It was quiet and my sleep quality was good. The steamer in the wardrobe was so effective and easy to use I ordered one for myself for travel as soon as I got home. All that said, I am quite shocked that this is somehow a five star hotel, particularly given it doesn't have its own property restaurant. The restaurant next door does serve breakfast and hotel guests get a small discount. Overall, I thought it was pretty decent, location to wonderful restaurants nearby was handy.

This was a perfect hotel for our first trip to New York. The staff was very kind and helpful, and I think this location is just about perfect. Even our Uber driver, when he was dropping us off at our hotel, said "Wow, your hotel is in the perfect spot." Our room wasn't huge, but from what I've seen when looking up hotels in NYC, it was larger than most. Plenty of room for two. Very comfortable bed and the bathroom was large and much nicer than most hotels.