The Ritz-Carlton New York, Central Park

the ritz central park NYC very disappointing , very run down hotel, rooms are very out dated, doesn't feel elevated, not good service by the team, with zero acknowledge to any loyalty member, not even trying to make it as an ok experience, the 2 stars is only for location- stay away

This is my favorite NYC hotel. From check in to check out, you are treated kindly by the very professional staff. The concierge Bernd was so nice and made sure I received my favorite papers every morning., The restaurant staff is stellar and breakfast was a treat with Abdou, Remy, Ricardo, Christina and others. Even the housekeepers left me notes. The location is perfect for shopping, museums and theatre. I hope to return again and again.

Beautiful hotel, great location across from Central Park. Hotel was nicely renovated from the original St. Moritz. Guest rooms are luxurious and spotlessly maintained by the housekeepers. Tina Tza is a real professional hotelier and followed up to make us feel comfortable and have a great stay. Tina has been at Ritz Carlton Central Park since it was converted from the St. Moritz. We stayed here previously and had a problem with the lack of ventilation in our guest room. This has since been corrected. Unfortunately many hotels now have their guest room windows sealed and rely on mechanical ventilation to bring in fresh air. This is fine as long as everything is properly maintained. The system at this hotel is designed to introduce fresh air into the hallways and relies on the exhaust vents in the bathrooms to suck that air under the guest room door to provide ventilation. Contrary to what most people believe the air conditioning units along the walls do not bring in fresh air. They only circulate the same used air. So if you are staying in an hotel where the windows are sealed I advise that you go into the bathroom and hold a tissue over the exhaust vent and if it is not exhausting that you complain to the manager.

This is a luxury hotel with a cozy, quiet ambiance despite its bustling location. It’s an oasis. All the expected qualities are there, with a very helpful and welcoming staff, fresh flowers, delicious food and drinks, and a well-equipped fitness center. Two unusual finds for us were a roll-away bed comfortable enough for an adult, and the opportunity to be driven to Lincoln Center in the hotel’s limo AND BACK, on a cold, windy night. I’m sure this can’t always be available, and we’ve never been offered this at any other hotels, but we’re very grateful, especially to the doorman and driver!

It was every bit as luxurious as I’d hoped. From the moment I arrived, the staff made me feel welcome and looked after every detail. My room was beautifully designed with plush bedding and a lovely view of the city skyline. I also enjoyed the on-site dining options, which offered top-notch service and delicious meals. The hotel’s location is perfect for exploring nearby landmarks and high-end shopping. Overall, The Ritz-Carlton delivered an unforgettable New York experience, and I’d happily return on my next visit.