The Ritz-Carlton New York, NoMad

The bad - The bedding was uncomfortable such that I only got 2 hours sleep and woke with a sore neck. And I have no prior back/neck issues or issues sleeping on other beds/pillows. The great - every person who works for this hotel was a 10/10. Absolutely impressive and fantastic. The level of professionalism and service here are 10/10. That extends to the check in, the concierge, the restaurant downstairs, the bar, security - everyone was the best of the best. My only complaint is I got a lousy night of sleep because the pillows were horrible, the bed average, and the bedding average. For the premium you pay to stay there, I expect at least a good night’s sleep on great bed/bedding. I called after my business was complete and after I checked out. I was told a manager would call me back. Never received a call back as promised.

The Nomad RC is well justified for the quality of the stay it provides and its incredible facilities and F&B options. The hotel and room are in the latest ritz Carlton design language which makes a large difference in how nice the rooms and hotel feel. The spa facility and the wet facilities are top class for a 5 star hotel in NYC. The dining options are top caliber and I recommend everyone to make an effort to go make a reservation at Nubulez and go there when staying here because it’s one of the best bars in the US. However, the staff at the hotel made a big difference in my stay being exceptional, whether it was the concierge getting me a super hard restaurant reservation, the front desk staff accommodating any request I had, or even the bellman being able to courtesy car me anywhere I needed within a 2mile radius of the hotel. It’s probably the best Marriott option in NYC and I can see why.

Great experience last Fall from the front desk staff to the room upgrade. Shoutout to Barbara for the phenomenal customer service that she provided during our staff. We extended our reservation, and Barbara easily accommodated our needs to extend our stay.

Best 10 year wedding anniversary trip! The entire team at the Ritz Nomad made my wife and i feel so special, from the bellman to checkin and beyond. The concierge team, specifically Trevor, michael, and Wendy all went above and beyond. I emailed back and forth ahead of arrival and they arranged flowers to be waiting in the room, and also had a cake and bottle of champagne. We got upgraded to the Nomad Suite, which was beautiful with wonderful views. The concierge club lounge was wonderful from the food, drinks, and 5 star service. I have stayed at a lot of ritz Carlton around the world and Nomad may be my new favorite.

2nd visit to the RC Nomad, last visit was back in May on a solo trip. Spend 100+ nights a year at Marriott and most of those are at a RC so the standards are pretty high, love the Club Level and the main reason we pick the RC over other options. This property is unique, small floors but world class views and service as you would expect. Gym is small but solid, plus you get access to the steam/sauna without a fee which is a miracle by all standards today. Service is world class and the management team goes out of their way to make your visit memorable. Pay the extra $$ and add the club level, you will not be disappointed…like a second family. Also, the location is great and reasonable quiet for NYC standards. Enjoy!!