Royalton New York

I always feel very special at the Royalton, the staff goes out of their way for me, which makes me come back each and every time. I miss the restaurant and bar and the room service for breakfast. But the rooms are large and spacious, the cleaning staff is always available, and I'm always greeted with a smile at the front desk.

Lovely old fashioned hotel, very 60’s vibe. Spacious rooms and very well located. Friendly and helpful reception and housekeeping staff. I like the quiet that comes from no bar or restaurant all of which are located close by when you venture forth. The beds and bedding very comfortable.

We had a family event in the city so the location was perfect: close to the subway and Times Square. The hotel is basically "no frills", but for the price, it fit the bill. The rooms are a bit dated, but all four rooms were clean and they were larger than I expected. We had to change one of the rooms due to excessive noise outside and the front desk was extremely accommodating by having us move to the other side of the hotel. They provided us with glasses and an opener for wine we brought in so we could hang in the lobby area.

Hotel is very old and has not been renewed for probably 30-40 years. Everything feels antiquated, furniture is very very old and carpets feel smelly and damp. Mattress felt uncomfortable and smelly and room was smelly of damp. Staff was really friendly and wen out of their way to help, but reality is the building, rooms, gym and furniture are just too old and need to be completely renovated.

We stayed for 4 nights.. What they don't tell you is the charge 150 deposit per night and you don't get it back until the end of your stay which may take up to 7 days to reach your bank.. You have to pay the full price on arrival.. Your handing over 600. 00 which you may not have planned for.. Also the fees at the end were another 250.00 per room which you pay departing.. As for the staff.. Guy that was on the front desk laughed when I asked him about the deposit.. Also I had booked 2 in one room 3 in another and when we arrived the guy said we don't do that.. Again with a smirk.. And I said it's what I booked through love holidays a 3 bed and 2 bed and he said well they're wrong.. He said your lucky in one of the rooms there is a coach that converts into a bed and my sister had to set it up herself they just dropped the blankets to the door.. He was very negative towards love holidays also.. Like they don't care that they are receiving bookings through them.. Apart from all that the other hotel staff were nice.. The rooms were clean.. And the place was very central.. And the experience of booking through love holidays was great.. But I will be ringing ahead to ensure that there's no weird deposit issue.. Surely you would charge 150 per night and roll it over if we haven't wrecked the place.. Nicola