Royalton New York

My husband and I stayed at the Royalton for our long anticipated 10 year anniversary weekend. The lobby was beautiful and very warm with fires going. It is such a shame that there is no longer food or drink, but we did see couple who were hanging out down there playing cards with a bottle of wine. The rooms were clean and spacious. We were upgraded to a suite and the huge tub and the rain shower were very nice. Housekeeping came daily, which was so nice because so many hotels have stopped that service, and it is one of the perks in staying in a hotel. The rooms and common areas were very clean. The hotel is a bit dated but I do not mind that, I would much prefer a clean hotel with good customer service. The customer service was excellent here. Janeay at the front desk was incredibly sweet, friendly, and helpful. When we asked for extra towels they were immediately brought up to our room, and she just went out of her way to make our stay here memorable and enjoyable. I wish some of the rooms had microwaves, or at least I wish there was a microwave available in the lobby. We had an excellent dinner, and we had the fridge in our upgraded room to store our leftovers, but no where to heat them, which was frustrating. Overall we had a great experience at the Royalton and would stay again.

Would avoid this hotel ! After a 7 hour flight we arrived mid evening to be greeted at a dated hotel . On checking in we hoped to grab a quick bite and a drink before getting a restful sleep before our trip began the following day. No restaurant-no bar! Room was dirty carpets need to be changed curtain dirty - air conditioning didn’t work and when it did very loud !shower took ten minutes to warm up ! Light switch fell off - the bed dipped in the middle - windows didn’t keep the street noise out so sleeping was often disturbed. The only positive was the location. But after a long day you want to be treated with a place to relax - we didn’t get that at all . Plus the service charge that was not on the website is applied on arrival £100 Insult to injury .

It was our first trip to New York City, a whirlwind romance with the concrete jungle, but our stay at the Royalton Hotel on 44 West 44th Street was the heart of the adventure. From the moment we stepped inside, the lobby’s hushed elegance and the scent of polished wood and ambiance enveloped us. It wasn’t just opulence; it was the warmth. Janeay, at the front desk, greeted us like old friends, her smile genuine and welcoming. The anticipation of our celebratory trip blossomed further with the exquisite attention to detail provided by the entire staff. The doormen, Dave, Neil, and Phil – a trio of impeccably dressed gentlemen – were more than just guardians of the entrance; they were our personal concierges. They hailed cabs with a flourish, their knowledge of the city seemingly limitless. They offered suggestions that went beyond the typical tourist traps – secured a car for our return to the airport and even assisted my husband with adding a new hole to his belt due to his weight loss from all the New York City walks. Stefano was plethora of knowledge with his maps and directions. Their recommendations weren't just information; they were curated experiences, perfectly tailored to our tastes. It wasn't just service; it felt like genuine hospitality, as if we were part of an exclusive, extended family within the grand, art-deco elegance of the Royalton. Each day brought a new memory, a New Testament to their care and skill in crafting a memorable stay. Our trip, far from being just a visit. It was memorable and would not have been the same without the extraordinary hospitality of the Royalton Hotel. It surpassed all expectations, transforming a simple celebratory trip into a cherished memory, one which would forever be etched not just in our minds but also in the very fabric of our love story. The memories of The Royalton Hotel, a haven of luxury and warmth, will continue to shine brighter than the city lights themselves, making it our most memorable trip, truly deserving of that coveted 10 out of 10.

This hotel is so outdated, it needs a complete refurb. No bar, no restaurant. Room was old and needs updating. Clean and tidy but no cups or glasses in the room, we had to ask for them and paper cups were supplied. Fridge but it was empty. Very limited cable tv channels. If you wanted water then you had to collect from reception, 2 small bottles per day. The only good thing about the hotel was its location to Times Square and the lovely fire in the reception. Certainly wouldn’t stay again and so dreadfully over priced.

Reading the reviews on here left me very anxious for my stay at The Royalton. Most of the negative reviews are factually fair: - Yes, the lobby no longer has a bar and restaurant. But unless you want a hotel that has this, it really doesn't matter. The lobby is warm, cosy and has a great ambience - a perfect place to sit to socialise and chill. - Yes, the rooms are a little dated and worn. Carpets aren't without marks and tears around the edges. The tiling in the bathroom could do with refreshing. However, the rooms are incredibly clean. This is not a dirty hotel. The beds are incredibly comfortable and the shower is decent. Housekeeping are superb, reliable and kept toiletries topped up throughout our stay. - Yes, there is a total lack of tea/coffee/water in the rooms. Again, unless you find this important it just isn't a deal breaker. The staff - reception, concierge and housekeeping - are incredibly friendly and welcoming and couldn't do enough to make guests feel at home. Special mention for Janine who was a warm and friendly face on check in. The location is incredible! So close to literally all of the main sights but just far enough off the crazy busyness of the main streets. This results in a really quiet nights sleep by Manhattan standards. This isn't five star luxury - nobody could argue it is - but the Royalton has a quiet charm, amazing staff and an unparalleled location. Clean beds and decent shower are two of my main needs and they tick this box too. I would honestly recommend this hotel so highly - a competitive price is the cherry on top!