The Sherry-Netherland

I booked this for two nights for ease on my wedding day in Central Park. We didn’t receive a gift of dog treats for our dog, valet took 1.5 hrs to retrieve my car, breakfast service on my wedding day only provided 1 thermos of coffee when two was ordered and the quality of the meal was immensely poor. I reached out asking for the other coffee thermos ordered and it was never brought, along with the request for water bottles for my dog. I also set a reservation at Harry Cipriani for after the wedding with close friends and family and the experience left me absolutely speechless with how incredibly awful the service, punctuality, and accommodations were. They refused to accommodate my almost 80 year old disabled mother-in-law who is in a motorized wheelchair when the wedding party came 10 minutes early to the reservation. They made her drive back into the lobby and injure her feet in the process. The wait approached the table by saying, “what do you want to eat?,” without any prior greeting or acknowledgement that my husband and I were just married. He never checked on if there were any issues with the food and multiple members at the table had to reach out to other wait staff to ask for drinks. When receiving the bill, he was not sure if he billed us correctly with drinks and had a hard time communicating with us. He also failed to give us 20% off the bill, even though we mentioned we were staying at the hotel. Also, when emailing prior to set the reservation, I mentioned multiple things, such as accommodations for a member of the party being disabled and I received only half a sentence back saying, “what is your phone number to confirm the reservation?” I promptly sent my phone number back and never received a phone call. I live in New York and have stayed at many Manhattan hotels. It horrifies me to say that I am deeply disappointed to have chosen this one on such a special occasion.

Will not stay here again. The staff are generally first rate except the doormen. Arrival was a hit or miss event whether someone would be there to assist. The elevator service with elevator men is quaint but very slow. There is no real lobby to meet people or wait, and the bar at Cipriani is pathetic. The room was nice but the bathroom was not 5 star, no matter how many Molton products you put in there. The walls are thin, you will hear your neighbors. Overall not a 5 star experience - maybe 3-4

Beautiful old world charm hotel with a great location that needs updating. Amenities need updating. TV is insanely limited, bathroom surface space is non-existent and there is no mini bar.

We travelled to New York on vacation in July 2024. We loved our stay at The Sherry Netherland. Perfectly located in Manhattan: Discover 5th Avenue, Central Park, the museums. The hotel staff was so friendly and attentive, you feel like beeing at home!

We’ve stayed at some great hotels and some not so great hotels. This was one of the great ones. Booking was painless and the final bill was 3 cents more than the quote we got a year previously. We didn’t quibble! It’s not cheap, but nowhere in NYC is. The staff were great - all the advice they offered was spot on. And they all could not have been more helpful. A cab to the airport? A local diner? Can we store your luggage? An early check in? If only all hotels were like this. They’re a great team who actually seemed to like working together, and take pride in looking after people. Hats off guys. I could send you plenty of staff from other hotels for you to teach! The SN is perfectly situated on 5th Avenue right on the south end of Central Park and opposite the Plaza. Everywhere we wanted to be was half an hours stroll - apart Yankee Stadium for a night game which included an authentic subway experience! It made for a very relaxing and enjoyable 5 days, even in a heatwave. We loved New York, and the New Yorkers we met were 100% lovely people. I mean REALLY really friendly and helpful. Such a surprise. And we felt completely safe. No question we’ll be back. One tip - go to the New York Public Library. It doesn’t feature much in the guide books and it’s definitely not one of the show attractions, but in their exhibition in the first 5 minutes there was the 1776 US Bill of Rights signed by John Adams, a Guttenberg Bible printed in 1455 (OMG), a Shakespeare First Folio printed in 1570, and the original Winnie the Pooh bear (which happened to be the twin of my own childhood bear which sits in my study). We were blown away………and that many a day. It was an epic trip. Thanks for everything NYC and the Sherry Netherland. Until the next time.