The Sherry-Netherland

Sherry Netherlands, a hotel with many residences, has a great location with wonderful rooms and is plenty expensive. Do not expect any kind of concierge service, they probably don't have enough rooms to support the service

I booked this for two nights for ease on my wedding day in Central Park. We didn’t receive a gift of dog treats for our dog, valet took 1.5 hrs to retrieve my car, breakfast service on my wedding day only provided 1 thermos of coffee when two was ordered and the quality of the meal was immensely poor. I reached out asking for the other coffee thermos ordered and it was never brought, along with the request for water bottles for my dog. I also set a reservation at Harry Cipriani for after the wedding with close friends and family and the experience left me absolutely speechless with how incredibly awful the service, punctuality, and accommodations were. They refused to accommodate my almost 80 year old disabled mother-in-law who is in a motorized wheelchair when the wedding party came 10 minutes early to the reservation. They made her drive back into the lobby and injure her feet in the process. The wait approached the table by saying, “what do you want to eat?,” without any prior greeting or acknowledgement that my husband and I were just married. He never checked on if there were any issues with the food and multiple members at the table had to reach out to other wait staff to ask for drinks. When receiving the bill, he was not sure if he billed us correctly with drinks and had a hard time communicating with us. He also failed to give us 20% off the bill, even though we mentioned we were staying at the hotel. Also, when emailing prior to set the reservation, I mentioned multiple things, such as accommodations for a member of the party being disabled and I received only half a sentence back saying, “what is your phone number to confirm the reservation?” I promptly sent my phone number back and never received a phone call. I live in New York and have stayed at many Manhattan hotels. It horrifies me to say that I am deeply disappointed to have chosen this one on such a special occasion.

Will not stay here again. The staff are generally first rate except the doormen. Arrival was a hit or miss event whether someone would be there to assist. The elevator service with elevator men is quaint but very slow. There is no real lobby to meet people or wait, and the bar at Cipriani is pathetic. The room was nice but the bathroom was not 5 star, no matter how many Molton products you put in there. The walls are thin, you will hear your neighbors. Overall not a 5 star experience - maybe 3-4

Beautiful old world charm hotel with a great location that needs updating. Amenities need updating. TV is insanely limited, bathroom surface space is non-existent and there is no mini bar.

We travelled to New York on vacation in July 2024. We loved our stay at The Sherry Netherland. Perfectly located in Manhattan: Discover 5th Avenue, Central Park, the museums. The hotel staff was so friendly and attentive, you feel like beeing at home!