Smyth Tribeca

GREAT location, Amazing customer service and well maintained hotel - highly recommend!! We came for a small wedding and had everything we needed steps from the hotel entrance - the street was an easy pick up spot for Uber/taxi/lyft and less than a minute walk to subway entrance. Zucker’s bagels and Ol’days is less than a minute walk and both recommended!

Close proximity to 1WTC, room was large, quiet had a big comfy bed, lots of storage and hangers, products are all Malin+Goetz which are high quality, room service was excellent and staff extremely helpful. It ticked every box I needed for a business trip.

A lovely hotel, very convenient location near subway stations and some good restaurants. Despite the busy location, my room was very quiet since it didn't face the street. A relativity large room (for NY) which was very clean and comfortable with a modern bathroom. Extremely helpful and friendly reception staff were always ready with a smile and advice. I arrived early and was allowed to sit in the empty bar whilst my room was prepared. A real gem, I would definitely return!

After doing much research for a getaway anniversary night I chose the Smyth. I opted for a nicer room and paid extra for it. When I arrived the person at the front desk greeted me and was awaiting my arrival. He told me there was an issue with my room chosen and rather than providing an upgrade which generally would happen when these type of things happen. I was told I was being downgraded to an inferior room. The room was old and not renovated like the room I originally booked and the size seemed a lot smaller. The carpets were very dirty and stained. It was too late to make new arrangements which left me no choice but to stay in this room. They offered me minimal compensation which I have yet to even see. Very disappointing.

Pre-marathon weekend. My in-laws came in from Australia for the marathon early and wanted to stay downtown before the race so we decided on the Smyth before heading uptown before race weekend. We sure are glad we did. The front desk staff are kind and friendly, and are keen to make sure you're feeling welcomed and accommodated. Rooms are quiet (for NY), comfortable, with good natural light. Only complaint would be a request for more places to plug electronic equipment. We had an issue with housekeeping rubbish that was left outside the hallways whilst there, that left for some unsightly experiences, that the front desk addressed once brought to their attention, which we were very satisfied with.