Soho Grand Hotel

I’ve stayed in this hotel a couple of times a year for a decade and it has been slowly sliding into the egregious scale of over-priced tacky tourist trap. The service is haughty if you’re lucky enough to get any and the crowd Thursday-Saturday in the bar is wannabe central. I won’t be going back

I luv this boutique hotel. This is our second time this year staying at the Soho Grand and we couldn't of had a better experience. The staff go above and beyond for their guests, They make you feel like family from the doorman, to the host at the lounge to the club mgr. No request is too much. We celebrated our sons 30th in the club in April and it didn't disappoint. Alot of staff remembered us from our visit in the spring so going last week we felt comfortable in the space. Great cozy bar and wonderful diner for breakfast. They have it all good job !!!

I arrived last night and they said they overbooked and did not have a room for me. They said that I could stay at their sister property two blocks down. They didn’t offer me compensation, I knew nothing about this hotel, and they would put me in an entry-level king room. It was late and I had no idea anything about this hotel. On top of everything, my group of friends were specifically saying at the Soho grand to celebrate a 40th birthday. Unacceptable Customerservice. Again, do not stay here if you expect a hotel room.

As as always, our visit to the Soho grand did not disappoint. We were treated like residents of an apartment building rather than guests at a hotel. Everything from check-in to check out, exceeded our expectations. Leidy at check-in remembered us from previous visits and welcomed us as family. We also had an opportunity to meet Marcus Morales, the guest experience manager, who take care of every need. We are now ready to book our next trip. We not stay anywhere else in NYC!

My wife and I visited our daughter this month. We love upstate and our daughter lives here in NYC. So we were looking for a cool hotel for our stay and to be able to stay close to where our daughter lives. And soho grand was just that and more. Exceeding our expectations. And the cherry on top is the service in the 2nd floor lounge. We would come down for breakfast before we left the hotel for the day and they took great care of us. And Remington made it his business taking care of us with such personality and attentiveness. He was awesome. Going above and beyond making sure we got the best NYC experience! Great stay!