Soho Grand Hotel

Worst Hotel Experience – Never Again I’ve stayed in countless hotels, but the Soho Grand Hotel in NYC takes the crown for the absolute worst service. From the start, it was clear that they have no regard for their guests' time or comfort. Despite paying a premium, my room was never cleaned on time – or at all, some days. I had to constantly call to remind them to clean up, only to be met with unhelpful responses and long delays. If you value your time, don't even bother with this place. They’ll waste it without a second thought. The staff were unprofessional, disorganized, and couldn’t care less about addressing issues. The room itself was fine, but the lack of basic service completely ruined any positives. Don’t expect anything close to the luxury experience they claim to offer. Do yourself a favor and avoid this place if you don’t want to waste your time and money. There are far better hotels in NYC that actually care about their guests.

SoHo Grand is always amazing. Their team is so accommodating and attentive. I stay here very often and am always welcomed warmly and I know I’ll be in good hands. Their rooms are spacious with great natural light. They’ve never left me wishing there was something else.

The team is phenomenal! Great hospitality, food, drink and housekeeping. Special shoutout to Marcus (guest experience manager)! He assured a spectacular experience and was incredibly gracious. Doorman also extremely courteous. Will be back

We where at the Soho Grand Hotel on December last year and, to say the least, it definitely was a grand experience. Everything was absolutely fabulous. Great location, comfortable room, great ambiance, excellent, friendly service, and delicious food in both restaurants. We will definitely return to the Soho Grand Hotel next time we visit New York City.

As usual, the SoHo Grand team exceeded expectations! Jose and the Bell/Door team greeted me every time I walked in, and ensured I had a cab or uber as needed when I went to work. They always remember me and my routine, even when I haven’t been there in a while. The front desk team is equally customer-focused, with exceptional service at check in (complete with Prosecco and water) and as I extended my stay. Guest Services Manager, Marcus, always welcomes me back. The rooms are clean, spacious, and quiet (doors don’t slam shut/you don’t hear your neighbors), and the bed was so comfortable that I want to ask them what mattress and pillows they use. I needed a quiet space to take a zoom call, and the captain went out of his way to make the club room available. One of the main draws for this hotel is the food and drink. Room service, SoHo Diner with the best cappuccino, and the more elegant restaurant and bar upstairs offer different options all in one place. The hotel is also walking distance to many restaurants in SoHo and Tribeca. While not the cheapest option, the rooms are reasonably priced for the exceptional experience. Highly recommend!