Thompson Central Park New York

We had a great stay at this hotel. The upper floors were wonderful. We had two double rooms on the 30th floor. They had incredible views over Central Park. The breakfast and snacks in the lounge were tasty and convenient. The location was good—an easy walk to Central Park, Broadway, delicious restaurants. Highly recommend!

A great experience. The room was large and comfortable. Room temperature was always perfect. The black out shades were exceptional. The pillows were fantastic. Every single staff member was friendly and helpful. Access to the lounge was a particularly nice surprise upgrade.

Room 1718 on 27 Nov-2 Dec. Location is very convenient, excellent for staking out a spot for a Thanksgiving parade, yet slightly off the main avenues, thus reducing road noise. Room is very modern, functional and comfortable - though the design was not always well executed - fridge had to be placed outside its designated place as it was larger than planned; floorboard creaked in different spots; could use more power outlets for charging di different spots The largest issue for us was the state of room readiness when we checked in at 6 pm. The room was not ready (despite declared check in time of 3 pm) and the manager (Jennifer) couldn't advise the time when it would be ready. She kept repeating that all the rooms were full - which was the hotel's problem, not ours - and they are trying their best - which was not a solution for tired guests. Hotel management needs to learn from other global hotels on hotel management 101. Andaz Tokyo had no issue in accommodating early check-in during peak Christmas season - this hotel could learn a lot from them! After making a bit of fuss, Jennifer went to inspect some rooms personally and helped to get a room ready for us.

I visited the property over Thanksgiving weekend while at 99% occupancy. The staff was very accommodating and went above and beyond to make sure my needs were met. The property magically transformed overnight into a Holiday Wonderland. Rooms were clean and comfortable. The Upper floors lounge experience offered a lovely breakfast, afternoon snacks, and light food in the evening enough to be a full meal.

Loved staying at the Thompson. The front desk staff, restaurant staff, and cleaning staff were friendly and welcoming. Everything was very clean, great food and prompt service. The room was aesthetically pleasing and quiet. I would recommend this hotel to anyone staying in midtown NYC.