Thompson Central Park New York

Great location and staff. Our room however, was small and stark. I had high expectations for the room and we were slightly disappointed in the room. Lighting in the room is not great and the bathroom is really small. Everything else was great but I probably wouldn't stay here again.

The Thompson is in a prime midtown location that is near Central Park and the F train, without being a complete tourist trap. This hotel is consistently clean and comfortable. There was no globalist recognition at check in or offered room upgrades, but globalist breakfast was more than fulfilling. If you’re looking for a solid and comfortable NYC stay, this is a good option.

This property is in a great location with refreshed rooms and lobby. We never felt a crowd or had anything to complain about. In NYC this is not the norm. Hotel technology includes a very efficient elevator system and accurate bill using online check in. The staff, (not AI unless they name their system), proactively use texts as outreach to ensure that your room is ok and that you are not having any issues. We used to stay further south but hated the crowds and chaos.

We stayed at the Thompson Central Park for our anniversary under the Amex Hotel Collection- King Bed. Season was very busy so no upgrade was understandable. Room had good space according to NYC standards. On top of $100 experience credit, you also get a breakfast credit. Breakfast credits were great- $120 credit a day, but service was very slow, anticipate a 30 min wait for seating and another 30 min wait for food. Quality wise food was very good, room service and housekeeping was also excellent as well. Room was nice with dim ambient lighting, bed and pillows were great for sleeping with the blackout curtain. Bathrobes and an umbrella was a nice touch. Hair dryer was missing a button and left hair still kind of damp, and the shower amenities had really difficult working pumps. I asked for a 2 pm late check out, and was granted after a call back 5 minutes later. Overall, Thompson Central Park is a good choice in terms of proximity to subway and locations, with a favorable experience, if you keep your expectations reasonable. I would return for another stay, just not for a special occasion- maybe just a leisure visit. :)

There's definitely nothing like Christmas in New York, and The Thompson Central Park really added to the experience. Since we were primarily visiting relatives in midtown east, we traversed across the busy avenue with the storybook Christmas decorations; and, coming from Sydney, we were lucky enough to enjoy some light snow while we were there. We stayed in an Upper Stories studio suite king (450 sq ft) for 12 nights with Globalist status, but also booked through our travel advisor and Hyatt Privé. Upper Stories allowed for private check-in and lounge access on the 3rd floor, along with 3 dedicated elevator bays to the upper floors. Of course, nearly every hotel is going to have its pros and cons. So let me get to those. Pros: -The welcome bottle of champagne was very nice after having traveled 24 hours; -Housekeeping was extremely efficient and had our room done no matter what time we returned; -The staff (except for 1 person - will get to her) were festive, cheerful and very good at regonizing us at breakfast, etc; -We thought the swivel TV between the bedroom and facing towards the sofa and "living room" area. -The room's desk area and high top seating area were great for doing work; -The Christmas decorations were remarkable. It's too bad they are only up for 3 weeks out of the year!; -The proximity to Central Park, high-end stores and how well they were decorated, Rockefeller Center, Saks and the decorated windows was really the icing on the cake; -Ease to public transit: the F train is half a block away! -Also, the hotel's official address is on 56th street, BUT they do have an entrance next to The Director's Guild on 57th Street. This can be great for hailing taxis or ride shares easily; Cons: -Parkers, the downstairs restaurant for breakfast, drinks and meals, is SO drafty in the morning I had to wear additional layers to get through breakast; -On the 1st morning, we ordered room service. There was a mix-up. The staff member was very rude, which resulted in guest relations sending up some goodies; -The bathroom was on the smaller side compared to similar properties; -The room lacks adequate storage space for 2 people on a 5-day trip let alone 12 days; -The shower water takes a good 4-5 minutes to heat up; -Lighting by the entryway could have been a bit better; -Double sinks would have been nice; Very nice hotel in a great part of town -- especially if you have a very high credit limit! You have excellent access to major areas of Manhattan. I would be very curious to experience this property during the warmer months. Around the holidays, however, the avenues are overrun by tourists; it's basically a mosh pit and you need to be in "hunger games mode" to move in any direction.