Lotte New York Palace & The Towers

The absolute best place to stay in New York City! Not only were the accommodations, top-notch, but the team at the Lotte New York Palace were exceptional. A special mention for Anna-Marie Reiber. She was the Towers guest service agent and was such a delight. She was kind and went above and beyond all of us, including our three boys before we headed to upstate New York. She made our stay so memorable and we promise to stay at the hotel again on our next visit up to the city soon! Thank you so much, Lotte New York Palace. -Frank

Clara provided excellent service during my stay. She was friendly, welcoming, and took the time to explain the amenities and services available to guests. Even though the lobby was busy, she remained professional and made sure all of my questions were answered. I really appreciated her kindness and helpfulness. Thank you, Clara!

First time staying at the Palace and I don’t think we’ll stay anywhere else now on our trips to NYC! Great location, walking distance to so many places, but the best was the service. Especially the concierge desk. Diego and Christian were excellent. Diego asked great questions about our dinner requests and then customized his recommendations based on our feedback. We communicated over the phone and text leading up to our trip. He was super responsive. We had 2 of the best dinners we’ve ever had in NYC thanks to his assistance. We’ll come back to the hotel and trust Diego with our plans again.

Our first stay at Lotte New York Palace exceeded every expectation. The hotel is elegant, beautifully maintained, and perfectly located, but what truly made the experience unforgettable was the exceptional hospitality. Rebecca was one of the first people who made us feel genuinely welcome. Her warmth, professionalism, and attention to detail made us feel like valued guests from the moment we arrived. She represents the very best of this remarkable hotel. We also loved stopping by Pomme Palais each morning. Andrew was always friendly, attentive, and made every visit enjoyable. Whether it was coffee, breakfast, or a quick snack before heading out, his cheerful service made a great start to each day. For a first visit to New York, we couldn’t have chosen a better place to stay. The combination of timeless elegance and outstanding staff made this an experience we’ll always remember, and we look forward to returning. Philip C

Always a lovely visit at the Palace, but Omar from the Bell Desk went out of his way to help my friend. Her suitcase arrived two days after her, and was soaking wet. Omar brought us a large rack, tons of hangers and a portable fan. Saved the day!