Lotte New York Palace & The Towers

Clara at front desk was a five star employee!!

Despite all the hotel options in NYC, we continue to come back to the Lotte NY Palace! We love the location, rooms, and amenities. We are always treated in such a special way upon our arrival and I cannot say enough about Rebecca at the Towers front desk! She is so welcoming, professional and kind, and definitely plays a large role in our hotel decision.

Had a lovely stay at the towers with my wife. The receptionist, Clara, welcomed us and made us feel at home. Extremely nice room and conveniently located in the city.

We stayed at the Lotte during our wedding weekend. The Towers Service Agent, Norma Tabora, was wonderful, helped us as we handled the insanity of our last-minute wedding preparation , and made the Lotte feel like home. The views were incredible, the room was spacious, and the whole building was pristine. I cannot recommend the Lotte enough!

It was my son’s first visit to NYC and the staff her - especially Rebecca V - went out of their way to make sure it was memorable and the best weekend possible! Little things like a welcome goodie bag and big things like trying to ensure we had the best view possible from our room, all added up to an experience that won’t soon be forgotten and certainly won’t be matched by any other hotel and staff!