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A peerless address for business, a glamorous setting for society weddings, and a treasured retreat for family holidays, Lotte New York Palace has long reigned as New York City’s most iconic and instantly recognizable hotel. Offering two remarkable experiences within The Palace and The Towers, this stately and historic landmark exudes sophistication and luxury in Midtown Manhattan. Timeless elegance meets modern-day luxury in our Palace guest rooms and suites, each a stylish and supremely comfortable urban oasis. Personalized service defines The Towers. This collection of luxurious guest rooms and suites offers upgraded amenities and occupies our top 14 floors.
Lotte New York Palace & The Towers
455 Madison Avenue
New York City, New York
10022
Nearest Airport: LGA, JFK, EWR
We absolutely love the hotel. Every amenity was perfect. Most importantly we loved our towers, guest service agent, Rebecca Villasenor she was so helpful and personable
Heather F - Reading, Massachusetts
There are many fine hotels in NYC. So why The Towers at Lotte New York Palace? Great location, beautiful views, clean rooms, and most importantly, a wonderful staff. We have been coming at least once a year for many years, and every visit is as good as the last. Room location is never guaranteed - we have always overlooked St Patrick's Cathedral - but on this visit, no west-facing rooms were available. Clara, at the Towers desk, took it upon herself to find us a new room after our first night - and we enjoyed it for the rest of our stay. (The photo is a view from our room). She exemplified the excellent service at The Towers.
fludzinski
The Concierge who helped us Kal Naim was of great help and sooo nice and patient. Was really nice to have him take care of us. And the lady who received us for check in in the evening was really soo welcoming and sweet.
Anne-Marie C
We had a great stay at the Lotte Palace. Rebecca Villasenor was super helpful checking us in and out of the Towers section on the hotel.
Eric H
Nice room. The room was big and comfortable. The staff, Clara she was very attentive and helpful.
Chatib B
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Our stay at the Lotte NY Palace was terrific! Have stayed there in the past and this hotel always delivers.
K.F.