W New York - Union Square

Overall, a good stay at the W Union Square, but still some areas for improvement. The room renovations are beautiful but some of the furniture is already starting to get dinged up. And in spite of the multimillion dollar renovation, the mini fridge looked it was circa 1995 and has not been replaced. The biggest problem during my stay was that the lock for our room stopped working and no one was able to fix it for almost an hour. My two children had to sit in the hallway for almost an hour (past their bedtime) while the engineering team struggled to get us back into our room after dinner. The rooms do not have overhead lighting which puts the rooms on the darker side. The location is (as always) fabulous. A great central location but nice and far away from the Times Square chaos. I was disappointed that the restaurants have not opened yet, but I am looking forward to trying them next time. For the most part, the front of house staff are helpful and friendly. I will definitely return and I hope the hotel will have worked out some of their post renovation kinks.

Can’t wait to return to this hotel! Enjoyed staying here on Friday, October 11. When we checked in, Sebastian was super helpful and upgraded us to an amazing suite. Although I had read reviews about the renovation work, it was even better than expected! Also talked to Talia a couple days before checking in to let her know that we were coming to visit our son. She was so nice!

I love this hotel, the beds and pillows Are so comfortable and the renovation looks fantastic. The location is right by Union Square my room actually overlooked the union Square park close to the subway and of course you’re right in the middle of the city. I will definitely stay here again.

I recently stayed here, and I must say it exceeded my expectations in every way. The hotel itself is stylish, and what truly impressed me was their new, state-of-the-art gym. The gym is an absolute highlight! It’s spacious, modern, and equipped with everything you could possibly need, including brand new Peloton bikes.

As others have said the service and friendliness from all of the staff really sells this hotel. I was aware of the ongoing renovations so no issues there. Rooms are big for New York and recently renovated, very comfortable nights sleep. Will return when they are fully back up & running