The Carlyle, A Rosewood Hotel

Lovely lovely place which lives up to its terrific reputation. Quiet yet so near the centre of NY. Room so comfortable, staff as good as you will get anywhere - they just know how to look after their guests, always with a tad of New York style. Would not hesitate to stay again, pretty faultless place.

It was a lovely hotel, as you would expect. We went for 5 nights; check-in was a hassle, but the room was really nice, and the view was not overly great. I had some gripes while there as I thought the staff and service were a little under what I would expect. The position of the hotel was great. I love the Upper East as I lived there, and it keeps you out of crowds. Breakfast and general food were nice. I liked the ambiance of the hotel as it was very boutique but lacked friendliness overall.

My wife and I chose NYC and the Carlyle as a way of celebrating our 20th wedding anniversary. We had high hopes having been recommended the Carlyle by friends, but the actual experience superseded our expectations. At check-in we were upgraded to a superior suite, where the staff had arranged with a bottle of champagne. Dinner at Dowling’s was a superb experience. We received a wonderful welcome with a card signed by the service staff and caviar on blinis as an extra treat and introduction to a top notch dinner experience. Both the steak Diane and the ribeye were excellent. The suite was fantastic and housekeeping flawless. We also enjoyed the lively and very special atmosphere of the Bemelman’s bar (don’t miss it if you happen to stay on the upper east side), and the cosy atmosphere of the gallery, where we had an excellent afternoon tea. The hotel and its staff really made our trip to NYC an unforgettable experience. The Carlyle is still very much the epitome of effortless elegance.

I can't say enough about the Carlyle. It's a spot we've frequently talked about staying and this time decided to go for it for our New Year's eve in NYC! From booking to initial contact with registration to help from the excellent Concierge team and let me not leave out the dynamic Gogo from the café Carlyle and his assitance in not only booking our orginal 2 seats but being able to add on another couple who ended up in NYC unexpectedly. We booked in a suite that was upgraded to the next level (Thanks Carlyle and Amex Travel). We like rooms with a powder room which the Premier Suite has. The lving area is quite separate from the bedroom which always makes the morning better since inevitably one of us wakes up earlier. Service was superb in every way. Staff were friendly. Prices were reasonable even for this busy time. You also have the benefit of Bemelmen's, Café Carlyle and Dowling's (where we had breakfast every day). If you enjoy the finest hotels but have not stayed at the Carlyle I can't recommend it enough.

This was our second stay this year and I just had to write something about how extraordinary the service and vibe here is. Rosewood hotels in general set the highest standard for service but this one is truly next level. My mattress was too hard (I’m like the princess and the pea and can only sleep on a sooooft mattress) and they let me order a new soft mattress. That’s how amazing they are. Anything you want they can do. Also staying here is like staying in your home away from home. I don’t know how they do it but we just always feel like we’re totally at home here. Plus you also just feel so fancy and special stepping onto the elevator. For years we stayed downtown at The Bowery. Boy were we fools. This is the absolute only and best place to stay in NYC if you can.