Grand Hotel Huis Ter Duin

We stayed at the Grand Hotel, Noordwijk for a charity event and stayed on for an extra night. The location is brilliant and service really excellent. A real 5 star experience and a great location for a weekend or mid week getaway. Really nice restaurant “Breakers” down on the beach. And a comfortable bar in the hotel for evening cocktails. Room was large and comfortable and a good pool and gym. Noorwijk is quite lively and some good shopping nearby. Just the place to chill out for a couple of days!

Staff were very helpful and attentive - had a quick meal at the bar, which I would recommend, and the concierge arranged transport for me efficiently. Hotel is very comfortable, plus amazing walk down to the beach front :-) Also: thankyou for finding important documents left at reception for me!

Beautiful view from room looking at the Sea! Accommodations were fabulous and service was terrific! The dining experience at Latour was outstanding! I would highly recommend. The beach was also wonderful to take a long walk and relax in a cabana.

Enjoyed a beautiful stay at this 5-Star hotel. Everything was first class - the room, the view, the staff, the food and the location were all excellent. The staff went out of their way to ensure our stay was pleasurable. Definitely recommend this place if you are looking for a luxurious hotel.

This was a birthday celebration ruined. Late review since we were here last summer. Not coming back. - Pros: - Accept dogs and provide bed, treats and bowls. - Most personnel is friendly but new so learning or providing incorrect/incomplete information. - Food good but expensive - Nice views Reason why we chose this hotel was: - we wanted a 5 stay hotel experience - we could stay with our family dog. - was …not anymore our favorite hotel when visiting NL. Clearly not anymore. Cons: - poor to little communication across teams. - Personnel is very junior so inexperienced. That’s ok but it ruined our stay. Some of them - We had two reservations under one name. One was the extension of our stay. We explained this at check in order to not have problems during our stay. - We were assured by Chantal that all will be ok. Nothing else should be done including additional cards keys were programmed until day one. - since we live in hotels around the world all this processes are not new to us “We” wanted to have our experience smoothly. Did not happened. - I wanted to pay my stay in advance and I was told no and that I needed to leave a credit card authorized for any charges. Ok respected their statement knowingly our proposal was an option. - Chantal insisted all was arranged and would not have an issues. Unfortunately our nightmare was about to start. - Next day when second reservation was about to start and the extension our current stay would kick in: - 11:50 am Concierge knocked the door that we needed to check out. We explained the situation. - 12:30 am Concierge knocked the door again that we needed to check out. - 12:35 We called reception and explained the situation. They acknowledged that they have extended the stay with no issues. No idea why the other teams were not aware. - 13:30 Housekeeping opened the door. - 13:45 we went out of the way and looked for housekeeping and informed them personally about the situation and the said they would inform the rest of the teams. - 14:00 our keys not working anymore, went downstairs. Family member talked with Chantal and she stated nothing could be done because housekeeping was cleaning the room and she could not give our keys. That we should come back later. Totally unacceptable and cero acknowledgment of the situation. She kept our keys. - They told us to wait. To waste more time…We were on holidays and not our duty to make it as supervisor for the hotel personnel. - At 18:22 we get a voicemail from the hotel stating we had a reservation and that they were waiting for us. Excuse me? Pfff - 18:26 I called the hotel and I got to talk to Mr. Emil (Duty Manager). I explained the situation and he stated: what can I do for you? Again, you’re the manager, please enlighten us. Nope. So I explained the situation and said at this time already took (2 calls with reception (including him) 2 receptions visits, 2 conversations with bellboys and 2 with housekeeping for a stay extension! And an extra visit to reception to get the keys. He told me that I should have gone directly to reception plus I quote him: “That’s what happens when you make two reservations”. Oh wow… Echt vriendelijk… niet! - He just apologized but experience of 5 star ruined. - In our way back we had to stop to reception again, receptionist was asking us why we don’t have cards and even the manager was there listening to everything, he just appointed the receptionist to the keys. When he saw us at reception he didn’t even acknowledge us and just gave instructions to the lady at reception. Niet professioneel! Avoiding much. - Years of living in hotels around the world and never experienced a hotel not being able to merge different reservations and providing incorrect/incomplete information to guest. Tuning the guest experience with no acknowledgment and attitude. Moreover, customer service is tiny to none. We didn’t expect much customer service since it’s not in the culture. They don’t care but I do since I’m paying 350 EUR per day is too much for this nonsense. Happy to take our business somewhere else!