Kamalame Cay

I don't often write reviews, but I felt compelled to after the absolutely disastrous experience we had at this so-called "luxury" resort. From the moment we arrived, it was clear this place was far from the standard they advertise. First of all, we were never given a tour or even a simple map upon arrival—just dropped off in the dark with no clue about where anything was. To make matters worse, the golf cart we were given to get to our rooms was already showing signs of a dead battery. When we flagged down the staff, they assured us it was fine, and we proceeded to our rooms in the rain and in the dark. Of course, the cart died shortly on our way, and rather than offering assistance, the staff began ramming the cart to push it forward. This was not only unprofessional, but it was also dangerous. I had to sit in the back just to hold the luggage in place, and I was nearly hit by the cart multiple times. When we finally made it to our room, we noticed the fridge was broken and there was a "Happy Birthday" card on the dresser—even though neither of us were celebrating a birthday. We reported the fridge issue, and they promised to fix it, but after multiple requests over several days, it wasn't fixed until the day before our departure. By then, all the food had spoiled. But the golf cart problems didn’t stop there. It died again on the way to our event, and once again, the staff took forever to help us. We finally got a cart swap, two days after asking. Note the island is extremely spread out. Walking to the lobby took about 30 minutes from where our room was. We also had a spa appointment that we booked two months in advance. When we arrived, we were told they were overbooked and to come back later. We returned that same day only to find they were still overbooked. The next day, we tried again—only to find the spa was closed entirely. We tried calling and texting the front desk, but no one responded. After showing up in person, we were told the spa staff had left for the day, despite us having an appointment. Absolutely unprofessional. Housekeeping only cleaned our room once during our stay, despite charging a daily cleaning fee. And then, after they cleaned, they locked us out of the room. When we flagged them down for help, they acted like they could do nothing, and we had to climb over the fence to access our outdoor shower. We did not receive refilled drinking water bottles until our last day, and the restaurant was closed outside of typical operating hours. We also had no phone in the room, barely any cell service, and whenever we tried to contact the "concierge" via WhatsApp, it was ignored. The staff in general were unhelpful and seemed to care less about the guests. We expressed our frustration to the assistant manager multiple times, but there was no resolution offered except for a "complimentary cheese plate" which we declined as it was a useless solution. When we followed up with them later in December, after our stay, they ignored our emails. I only heard back in January after calling their reservations desk to get ahold of someone, and they claimed they comped our "incidentals" upon departure—but without any way of verifying what that even meant, it felt like a hollow attempt to placate us. On top of all this, there were false advertisements. The resort claims to have a pickleball court (it’s actually a construction site), and the tennis court was completely derelict. There is no wifi, and they advertised a hotspot for $70 a day at the front desk—yet when we asked to use it, they said there were none available and none would be available for the rest of our stay. The safe in the room was broken, and the back door didn’t lock. There was a sign that read, "If you love it, lock it up," which is just sketchy and suggests there are issues with theft. Would I stay here again? Absolutely not. This place is NOT a 5-star resort, and it’s not even close to being worthy of a "luxury" label. Do yourself a favor—avoid this place at all costs.

Lovely quiet location but we had to have maintenance on speed dial which should be not be the case for a property of this class where the upkeep should be better. Reception and maintenance staff very good and try hard to sort things out. Limited dining options due to location. Lots of potential but needs better management,

The resort is in need of a facelift. Our bungalow had not been updated, even the shower head needs replacing, no water pressure. The location is beautiful and remote. The food was a huge disappointment. The owners came in to host friends for lunch, we couldn’t get lunch or served, and there were only 4 people in addition to their friends. Dinner selections are spread thin on the weekend. Once a selection runs out it’s over, for the week. It’s a great place to go to be alone and unplug, but not many amenities, even the spa wasn’t anything but a one room over the sea. Staff was friendly.

I don't think this resort matches the hype. Beautiful cay but not the most beautiful. Difficult to get to and from, maintenance needed in cottage (shower leaked, fridge leaked, kitchen faucet broken). Golf cart died headed to North Beach, and when I called, they said someone would come right away. After 45 minutes waiting, hitched a ride with a couple who luckily came by. Food is ok, nothing great. And you pay a lot for everything. Luxury to me means little things are done to make it a special experience. Sometimes I got coffee, sometimes not, sometimes turn down, sometimes not. Cavon (sp?), in Dive Shop was the highlight for me. What a great young man who was thrilled to show me how to catch a bonefish. Otherwise, I would unfortunately, not ho back. Too many better choices. I do understand the difficulties in getting staff/supplies, etc in a remote location. But once you pay so much, it should match the expectation in my opinion.

Me and my wife just returned from Kamalame Cay. If you are looking for a spectacular place to tune out the world, this is your place. The island is absolutely gorgeous with several miles of pristine beach water as clear as you could ask for. The staff is very friendly and attentive, whether the servers, housekeeping, or the concierge staff. The food is delicious with fresh fish being a real highlight. As there is only one restaurant for breakfast and dinner and one restaurant for lunch, you can run out of things that you like if you stay for a week like we did. They do alter the menu occasionally and they do have specials every night. The bungalow's are specious and comfortable and are located steps from the beach. They could use better water pressure with the showers but overall the rooms were great. There are activities available on the resort for scuba, fishing, kayaking, and more but we just chilled the entire time. Each bungalow gets a golf cart to travel to and from meals and the pool which is nice. I would definitely return to Kamalame Cay the next time I wanted to unplug from this crazy world!