The Seabird Resort

The hotel is gorgeous. The room was very well appointed. The staff were courteous, attentive and extremely pleasant. The location is convenient to everything and as close the beautiful beach as you can get. The sunset views were stunning.

The seabird far and away surpassed our expectations in every single way! From the moment we pulled up we were waited on hand and foot. They welcomed us with a champagne toast, and a sparkling cider toast for the kids. They made us feel so relaxed and at ease. They also brought a wagon out to let the kids pick some toys and goodies for the stay. The room was upgraded from a partial ocean view to a full ocean view, which made our jaws drop upon entering the room. It was the most beautiful view I’ve ever seen. The pool and the hot tub were perfection and we spent lots of time there! The beach is the cleanest beach I’ve ever visited, and although it was cold we still spent lots of time playing around! The only thing about the time we spent at the seabird that was not amazing, was having to leave it! We are already discussing when we can go back. We will be a lifetime guest at the seabird!

My boyfriend and I stayed here for the Valentine’s Day, and it was such a relaxing weekend! We happened to be here the same day the Vice President JD Vance was there for a wedding. Other than the quick metal detector check at the entrance and noticeable security/police presence we didn’t experience any disruptions to our stay. Staff was very professional with everything going on and would not budge on saying who was there. (Kudos) My boyfriend booked me a manicure and i loved it! I had the nail salon to myself! I really liked the nail tech, she helped me pick a cute color and was fun to talk to. She was very professional and was very courteous, even when the hair salon lady was a bit sassy to her over some towels. Overall great trip with a beautiful view from our balcony and great restaurants within minutes from the hotel.

I am not sure how to describe the interaction in the bar area of the Seabird with their bartenders. The Super Bowl was over and maybe their customer service cup had run dry. They were dismissive, arrogant and almost tried to not catch my eye to serve us. OVERALL- View- Beautiful, Location- walkable and fun, Room- Pretty nice, Service- 0 As a business owner, Those people would be fired.

I have visited Shorebird property and the sister property Mission Pacific several times a year since they opened in 2020, spending thousands per stay, plus additional amounts at the spa, restaurant, and shops. On a recent visit, The Shore Room wrongly accused my legal-age daughter of carrying a fake driver’s license and seized it. Despite evidencing legality & explaining the situation as she needed the license for her job, staff escalated the matter, making very public accusations, causing us emotional distress, and left my daughter in tears. We called the police, and staff resisted cooperating when we tried to gather the necessary information we were told was required for a report. We then went next door to the Mission rooftop to eat, where the staff immediately treated us poorly and harassed us, and then attempting to seize her boyfriend’s legal drivers license. I later learned Shore Room staff had called over, prompting their behavior. I had to personally intervene to put a stop the harassment. If additional identification had been requested, we had it, and another approach was certainly warranted. This situation was mishandled from the start. It was a personal violation, legally questionable, and an unacceptable escalation. As a very loyal Hyatt customer and frequent luxury traveler, I expect a much higher standard of care. This experience was shocking and completely out of line with the luxury standards I’ve come to expect at Hyatt and the other hotel/resort brands and properties I frequent globally. I filed a complaint with Regional management and with Hyatt Corporate. What type of clientele visits here to prompt such heavy handedness and aggressive actions by staff? No thanks. I no longer feel safe or welcome at the Seabird or Mission Pacific due to the aggressive behavior, mismanagement, and targeting by staff and security. I cannot recommend or return to these properties.