Ojai Valley Inn

- Overall an amazing place. - We should have planned to spend more times in the resort checking out all the activities rather than planning trips outside. - The kids pool (pixie pool) is unattended and quite remote/dark in the evening which scared my kids. - The tennis courts needed reservation and had fees associated with renting equipment.

We stayed at the Inn last week. It was a huge disappointment. Our room - a relatively standard room - was priced at nearly $1000 per night. We were looking forward to it, even though it was a cold, rainy evening. The room appeared fine. But, the heat in the room did not work - it only blew cold air - and the front desk did not seem surprised nor concerned at all - we slept and woke up in a cold room. The gas “fireplace” had electronic “coals” and the gas was turned so low that it could not be seen nor did it give off any heat - it was a waste of space. Since it was raining, they offed a cart to take us to the restaurant - it never came. Also, as an apparent cost saver, the only restaurant operating that evening had turned the heat off inside (cold and rainy night) and was serving food outside under heat lamps. During checkout, I asked for a copy of the complete bill and found that they were attempting to charge an extra $1000 for 2 nights, although we were only there 1 night. I asked to see the manager who finally appeared after several requests. She said we “had gotten the wrong bill,” without explanation or apology. When I mentioned the heating issue, I got a casual “sorry about that.” The Inn has a storied past and is a beautiful facility. But, for whatever reason (perhaps cost cutting?), it has some obvious infrastructure and management and “guest services” issues. It was nowhere near a first class “5 star” (nor third class) facility during our stay nor worth a fraction of the cost. I would recommend against staying there until these problems are corrected. (Note: a week later, we’ve received no followup inquiries about this bad experience. The hotel appears to be resting on its laurels and does not seem to really care about customer service. I doubt that the “manager” even noted nor checked the broken room heating problem. Caveat Emptor.)

as always 5 star service , food and accommodation the spa services and gym were excellent as was everyone who assisted us our villa / suite was amazing and it was recently renovated and beautiful i highly recommended for anyone looking for an upscale vacation in Ojai valley

Everyone was great. It is a beautiful location and we had a great stay. We were here for the Food & Wine event and really enjoyed it. I would love to come back next year and do it all over again. The staff was very helpful and the food was great. Thanks for everything

My first experience at The Ojai Valley Inn Food & Wine festival and it exceeded every expectation. Exceptional chefs and winemakers in one of the prettiest destinations in California. The hospitality is next level as well. I have been to many food & wine festivals and this one is far and away the best. Do not miss