Conrad Orlando

The absolutely perfect destination in a very stressful situation. We needed to evacuate for Hurricane Milton and this resort was like a trip to Heaven. Allen was outstanding in not only welcoming us to the resort, but transporting all our haphazard packing items to our room. He was patient and kind and we felt a sense of calm. Everything at this resort made us feel safe. The customer service is amazing. Even though everything was shut down due to the hurricane, they made up for that will their sincere concern for comfort. This resort is the best.

Got to the room notice some crumbs on the floor, took one of the hand towels, wet it down, rubbed it across the floor. It was completely black after the second run. I came here during the hurricane so all the balcony furniture was in the room. I was not told this ahead of time that the restaurants would not be open. The restaurants are open at the Rosen shingle creek and Marriott World center. The two other places that I was considering, but my wife talked me into coming here. There’s a cigarette on the balcony But the furniture they brought in from the balcony was absolutely dirty I wanted to come to a hotel during the hurricane that was lively with restaurants open this place has one of the buffet rooms open up to a buffet from 12 to 2 for lunch and from 5 to 7 at dinner

The hotel is pristine with the most beautiful shop on the main floor. Restaurants were all excellent! We ate at all 3 and loved each one. We upgraded our room upon arrival to a 1 BR suite with lagoon views. It was quite pricey ($1000/night) but the suite is beautiful, very large with 2 full bathrooms and you can completely close off the bedroom from the living/dining. You can access the balcony from the living room only. We came for our son's birthday and we thought we would have something in the room being Hilton honour's members but they did not do anything special. the daily resort fee is expensive so take advantage and use the amenities! The lagoon is huge but lots of bugs. We did not have time to go and explore the other side, nor use the water toys. We were too impatient to wait for shuttles and just ordered Ubers to Disney resorts.

WOW Best in Orlando luxury hotel But MAYBE best in Florida (not on the sea, but with a beach). Artistic lobby and halls. MODERN CLEAN. Friendly service. Lovely beach. Excellent restaurant. Expensive but less than other luxury choices (especially Floridian or four seasons).

Rooms and grounds are very nice, but the service isn't what you would expect at a Conrad. Hilton elite benefits were not honoured, and they would rather argue with you about it than just do the right thing for the customer. There were two other service failures during our two night stay, including a lost ticket at breakfast resulting in an hour long wait for food, and mould on strawberries purchased at the Little Spoon grab and go, but those were adequately addressed in real time. The location is fine for a resort stay, and probably quite good for Disney Parks, but it is a bit out of the way for visiting other Orlando attractions due to the time it takes to go between the resort and major road corridors. The overall stay was okay, but it was soured by the unwillingness to provide elite benefits related to the food and beverage credits, and a rude valet attendant as we were leaving the resort on check out day. As a result, I do not recommend the property, either personally or to my clients as a travel advisor. When I asked for any management contact information to address these issues on site, the front office staff would not provide them.