Conrad Orlando

The Conrad Orlando is a beautiful resort; we unfortunately had cold weather & were not able to use the pool or amenities because it was too chilly. We look forward to coming back in the summer. I did use the Conrad Spa & it was beautiful & a great service. I have a newborn & was unable to come back same day to use their amenities due to limited time with a baby. The resort was not busy at all & I spoke with the Spa manager to see if they would let me use the amenities the next day & she said no & would not make an exception for my situation.. I think that is the difference between a great resort & an exceptional one so they missed the mark on that. The spa was one of the most expensive I have been to as well & I always use the spa when we travel. We usually stay at four seasons & I am certain they would have said absolutely, no problem at all. The room was beautiful & we loved the mexican restaurant; Ceiba. We went 3 nights during our stay. Besides the spa, everyone was so friendly & kind & we hope to visit again during warmer weather & enjoy the pools.

OK, to start all the staff were great. Our room had a number of problems but they fixed what they could and in a timely and friendly fashion. (you just can't fix a poorly tiled bath that drains water outside the shower) Now, it would seem that a Conrad would be chasing the 4-S down the street but the whole place falls waaay short even with their big lagoon. When you drive in, you see a not so attactive building with some murals but it still looks cold and unappeling. The signage is poor and the first thing that looks like an entrance is the delivery entry. The delivery entrance was not altogether appealing. Finally there is a little right turn after that to get to the valet. We drove by it. Poor signage. The golf was really good and the folks who worked there know their stuff. i.e. how to treat people who have been stuck behind a 4-some of turtles. LOL They were really good. We ate 1 lunch there and looked at the bill. We had breakfast included but all the finest dressing up to your plate gets negated by cold toast and crappy bacon. Again, the staff was excellent. They need a buffet. However if you have a sweet tooth, the pantry shop desserts were the crown jewel of the whole experince there. Given our room was 9 months old and the list of room problems we had, the layout of the welcoming experience and the whole resort, I would pass.

I recently stayed conrad hotel over New Year’s and I went to the spa and left my diamond necklace that belong to my mom and in my pocket of the robe the spa had closed and I did not know for sure if that’s where it was when I went down to the front desk and spoke with security, they went into the spa after hours and looked for it for me. They couldn’t find it, however, the security guard Adam Hilton went back down and looked again for me and came up with it. he went above and beyond finding it for me I was so relieved the hotel overall was beautiful. The service was amazing, but if it wouldn’t have been for the help of Mr. Hilton , my whole day would’ve been ruined. I appreciate it so deeply next day he brought me a gift basket and I was actually the one who should’ve bought him something. He was such a gentleman. I am forever grateful

Fantastic and restful stay to start our Christmas 2024 holiday with family. The staff were welcoming, the room was immaculate, beautiful, and comfortable. We had both a delicious dinner and breakfast in "Sophia's Trattoria." The food was excellent and the hosts and servers very hospitable. The grounds were immaculate and beautifully decorated for the Christmas season. We look forward to returning in the New Year.

We had a great stay at Conrad Orlando. In particular Allen the bellman was amazing. He was attentive, informative and great with our two year old. A great person to have greeting folks. The resort is beautiful and offers a lot for families. We look forward to enjoying again.