Conrad Orlando

This is an amazing hotel. The staff is friendly and great. The rooms and food are also next level good. This is a way better option than staying in the actual park. My kids loved the pool and the lake. I highly recommend this property. You will not be disappointed.

This hotel was wonderful! The service was great. The room was clean. Housekeeping cleaned everyday without request. Although there wasn’t a fridge, they brought one to our room upon request. The shuttle to Disney was very comfortable and right on schedule. We will definitely be staying at Conrad in Orlando again.

I had the opportunity to visit Conrad Orlando for the very first time the week of March 17, 2025 with my wife. We stayed in room 728, overlooking the resort’s lagoon pool with a wonderful view onto Evermore Bay, the property’s signature body of water and one of the country’s first Crystal Lagoon installations. Let’s start detailing the (many) positives of this resort… It’s absolutely stunning architecturally. The Conrad’s interior oozes “relaxed luxury” – with every detail done right. The place even has a signature scent! Paired with the vertical height of the public spaces bringing in so much natural light during the day and the moody lighting at night - it’s clear that the design team was focused on really setting the tone. The dining venues across the property are polished, but comfortable - with plenty of indoor/outdoor seating for when Central Florida’s weather cooperates. In the guest rooms, I couldn’t have asked for more in delivering a modern, but elevated aesthetic. The hard product is top notch; beautiful custom wardrobes to hide your stuff. A marble wall shelf running the length of one wall along with a nice sized round table/chairs for lounging. The Nespresso fantastic in me was thrilled to be a machine and pods available for my morning caffeine blast. From a Bed Quality Index (BQI) perspective, the small product was a solid 8.0/10 – with the drawbacks being the non-fitted sheets around the duvet and the mattress. I know that some people believe that is the sign of a high end resort; I politely disagree! The bathroom is very nicely appointed as well. Solid selection for fixtures; multiple lighting presets; and a great shower stall setup - placing the handles on the opposite wall of the shower head and wand (a nice touch). I booked through American Express’ Fine Hotels + Resorts program using points, so we received noon check-in, a free room upgrade, daily breakfast for two every morning, free connectivity, and a $100 property credit for additional food and beverage. Really terrific perks when there was no point premium required. Evermore Resort, of which the Conrad is a part of, is built on the old Grand Cypress golf course. It offers a mix of renovated villas, rental homes, and “flats” – midrise, luxury rental apartments. The new construction all surrounds Evermore Bay, which is the ultimate draw. It’s truly surreal to see a body of water in Central Florida so large, so clear, and adjacent to sand beaches that you can actually swim in! Some of the things my wife and I wanted to highlight as drawbacks include: The property requires valet parking, which is always annoying - especially when there’s nothing but empty land across the way from the hotel. Worse, during our stay, it was clear that the valet was woefully understaffed. Upon arriving to check in on a Tuesday afternoon around 3pm, it took us 20 minutes to make our way up the porte cochere (which, itself, is too small for the volume of vehicles). The staff was moving quickly and were very polite/apologetic, but it was a negative first impression. If a property is going to force valet, it should be seamless and over-staffed - especially at a brand like Conrad. This same perception rolled into the Front Desk. There was only one agent at the desk and a line of 10+ families waiting to check-in. We waited nearly 15 minutes to get our room keys (I was kicking myself for not using the Digital Key on the HHonors app!). Again here, when we finally spoke to the front desk team member, he was extremely pleasant and welcoming. But we felt bad that he was put into that stressful situation with no backup support. Our first full day we spent enjoying the Conrad’s pool and Evermore Bay. Future guests beware: while it was Spring Break during our visit and quite busy overall, it’s very clear that the resort simply does not have enough pool lounges and beach lounges for all of its guests during peak weeks. What I found to be tacky was that while many guests roamed to find a single empty chair, the Conrad was also selling reserved lounges for a daily fee - plenty of which remained empty all day. Not a great look. We stayed at the pool from 10am to 5pm, as the weather was pristine! Similar to the valet and front desk, the poor pool-area waiters were completely overwhelmed. By our count, there were only two people taking orders the whole day (although, there were plenty of towel/pool people around - they couldn’t take orders). There are wireless notifier buttons (to call staff) but they were either turned off or were not working. Both our area and those around us couldn’t get them to request service. For those thinking, “Forget the pool! Evermore Bay is huge,” you’re right - it is. However, you can only swim in certain areas of it (the shallower parts), as they rent electric boats that can be used on the same body of water. In addition, when we visited in March, the water temperature was noticeably too cold to enjoy for long (when compared to the pool temperature). I’m sure that come summer when it’s ninety-five degrees and humid outside, it probably feels wonderful! For a property that desires to be five-diamond, the Conrad Orlando has all of the raw ingredients. However, it’s the awkward lack of staffing that really impacted our experience. Compared to the nearby Four Seasons, the ratios of service personnel to guests are starkly different. And truly, that’s such a shame. This is a beautiful place that simply needs added attention to service. Until it’s improved, I can’t see myself justifying another visit -- especially at its prevailing price point -- in such a competitive market with other luxury options.

We spent four days at Conrad Orlando with my husband. The staff went above and beyond to ensure our comfort and satisfaction, creating a welcoming atmosphere. With fantastic weather to complement our experience, we truly enjoyed all the amenities and the spa, which exceeded our expectations. Our room was clean and inviting, making our stay even more enjoyable.

Overall, the hotel was clean, quiet and the staff was helpful and the room staff was great. The gym was large and great. The pool was great as was the access to the lagoon at the Evermore resort as well as the slides and the aquatic toys and other items. What could be better? We couldn’t get the valet or front desk to answer one morning at 7am when we needed our car. The quality of the food at the pool didn’t match the price even knowing prices will be higher for a resort, the food hall at the Evermore was average at best. Also in comparison to other high end resorts in Orlando such as the Ritz-Carlton, the overall restaurant experience could be leveled up. We will be back.