Loews Royal Pacific Resort at Universal Orlando

My family has stayed at the Royal Pacific over a dozen times, and we love the location to the parks. For the first time, we had Stanley check us in. He provided exceptional service at check-in. His warmth and welcoming enthusiasm immediately made us feel truly valued. Not only friendly, but he also took the time to engage with us beyond the standard check-in process. We noticed that he was from Tennessee and I asked about his hometown. He then went the extra mile by writing down great suggestions for our future trip. We sincerely appreciate his kindness and attentiveness and will absolutely remember his recommendations. He definitely left a lasting impression and if ever guest has a chance to be greeted by Stanley, your experience would undoubtedly be enhanced.

The rooms that we stayed in were showing a bit of wear. Shower had a shower curtain that was short so that it did not keep water in. I would like when I turned the HVAC system to fan on that it would stay running(we like the white noise). Ended up using a cell phone, maybe it is a Fla rule but as a family we like air movement all the time. Great location to the Universal Parks and the staff was friendly and when I brought up issues they were corrected.

Just days before our highly anticipated trip to Universal, we received the shocking news that our hotel booking had been cancelled. It seems likely that our room was resold to someone else attending a special event at the parks, leaving us scrambling to find alternative accommodation at the eleventh hour. This blatant disregard for our travel plans and the immense stress it has caused is simply unacceptable. To cancel a confirmed booking in such a manner is unprofessional and deeply disappointing, especially for a supposedly 'premium' hotel. This experience has completely shattered our trust in Universal Hotels. We will not be booking with them again and strongly advise others to consider the risk of similar last-minute cancellations

This hotel is the one of best we have ever stayed at! Beautiful decor, top notch rooms, wonderful bathrooms with one of the best showers I have ever experienced. The best part of our short stay was the luggage department. Right from the minute we arrived at 8 am, to the moment we drove away, the service couldn't have been better. They unloaded our car, brought the bags into the hotel and stored them until our room was ready at 3 that afternoon. Then they delivered them to our room. We rented mobility scooters from an outside vendor, which they totally coordinated. They brought the scooters into the lobby for us right after we checked in, so we had them for our first day at Universal Studios. When we checked out, we just drove them to the luggage area and they handled everything from there. If you are going to Universal Studios in Orlando, I highly recommend you stay at the Lowes Royal Pacific Resort - you couldn't find a better value for the money!

Great location and express pass perks but this hotel is not a luxury hotel. The rooms are decent, even on the small side, but not bad. The hall ways were being refreshed with plaster and paint and so I believe this is why the hallways weren't properly vacuumed. On the last day, all the work was done, but the hallways still were full of drywall/plaster dust. Perhaps their vacuum cleaner isn't working well. The beds were comfortable and the sheets were clean. The counterpanes seemed worn though and the carpeting has seen better days. The room had not been properly vacuumed or dusted prior to our arrival. We paid for three adults but the coffee was set up with two coffee pods, on tea pod and one decaf coffee pod with four creamers. I texted for more at the front desk and they brough up three of each with lots of creamers and sugars. We were given four large bath towels, no face cloths and four hand towels. The next day the maid left two bath towels and three hand towels. We texted the front desk and they brought up two more towels, a bath mat and a face cloth. We were fine with that. We at Jakes Bar, at the hotel and ordered the family style brisket. It was very tasty and we ate it all, but it was luke warm, at best, verging on cold. We didn't send it back but did let the server know that we would have preferred it hot. We made full use of the express passes and early entry at the Universal parks. This was the full reason to book at this hotel. Overall, our stay was okay. I think next time we will only book for one night and take advantage of the two days of early entry and express passes for two days, they stay at another less expensive hotel for the first and last night of a three day visit. We really only needed two full days at the park to ride all the rides and see what we wanted to see.