Waldorf Astoria Orlando

The service in this hotel is absolutely stellar! From the moment I checked in (two times this month), both Grant and Hunter were exceptional at the front desk (first impressions mean a lot) and throughout my stay, everything exceeded my expectations (which were high, for this level hotel). Great place to stay - highly recommend!

I will always return to this hotel. This hotel sets the standards of what a 5 star hotel should be. The lobby and rooms are in pristine condition and housekeeping does an exceptional job at maintaining this standard even when guests are occupying the rooms. I was quite thrilled to see my clothes being folded and my personal products well laid out for me upon my return to the room on the first day. Moreover, the service provided by all members of staff is superb! Nothing is too much for the employees at this hotel. They will go above and beyond to ensure their guests receive the best treatment. I strongly recommend this hotel to anyone. You will not be disappointed!

There are a few positive points worth highlighting: The hotel is conveniently located close to the Disney Parks. The property is grand with lush surroundings. The reception feels luxurious. The Bull & Bear restaurant offers good drinks, solid food, and friendly service. The rooms are spacious and comfortable. But, every other aspect of the hotel fails to live up to the grandeur of the physical environment. If you choose to stay here, prepare yourself for service mishaps that seem largely attributable to understaffing and insufficient staff training. When we arrived, there were missing amenities. We requested them and were told they would be brought to the room. After a wait of over a half an hour, I had to make several calls for the items to be expedited. During our stay, the hotel ran out of the complimentary bottled water that is supposed to be left in the guest rooms every evening. When we requested water, we were given bottles of sparkling water, which doesn’t serve the same purpose. The breakfast buffet is sizeable enough, but it falls short in terms of variety and quality of what one would expect at a five star hotel. During our multiple breakfasts, not once were there any changes or additions. There were always the same offerings, which were serviceable, but nothing more. Housekeeping problems are also evident in public areas and in the guest rooms. In our room, we found coffee stains on the floor in front of the closet after the room was cleaned. We had not had any kind of beverage in the room before leaving the room for the day. There were also inconsistencies in terms of towel replacement. In public areas we would find litter on the ground. One evening we noticed an overflowing trash can in plain view of guests arriving at reception. Staff were reasonably courteous in explaining these mishaps, but never once was there a sincere apology or effort to rectify any of these problems. I have enjoyed far better experiences at far more modest and affordable hotels.

I booked the Astoria suite as the views of the Disney fireworks are supposed to be great from it. When booking I called the hotel front desk to ask if I could be given a high floor and they told me to call 48h prior to arrival as the rooms could only be chosen then (I was booking 6 weeks in advance). When I called 48h prior to arrival, I was told we were on a lower floor and couldn’t be moved up as all other suits were spoken for and that I should have called 9 days in advance! What?!?! Upon arrival the staff was courteous and friendly. We arrived at 11 PM (late flight). After we ate dinner (room service) we tried to setup the pull out couch, but there were no blankets to be found! I waited a combined of about 45 minutes and no one picked up the phone (I hung up once or twice to see if I had a misbehaving system) before I gave up! I called 10 minutes later as it was told cold. Someone picked up this time after 5 minutes or so and said they would expedite the blankets; 30 minutes later, the blankets arrived. I’ve called for other things today (eg golf), and have found that staff is often unavailable to pick up the phone! One of the sinks in the bathrooms was clogged. The door frame of the bathroom is damaged with water and mold!!! The rooms are pretty basic. The breakfast is just OK! The property quality and service quality is not at par with the price we paid, and we travel a lot and stay in nicer properties all the time.

My stay was terrible, I expected much more for being a waldorf astoria. My room simply didn't have cleanliness and the only time they entered was when I checked out early and in time to get to the car and notice that I forgot my cell phone chargers when I got back to the room I had already picked it up and no one knows who it was. Of all the hotels I've stayed in the chain, simply the most disappointing.