Waldorf Astoria Orlando

Shuttle service is terrible. Over 45 min late two nights in a row. Every other hotel shuttle has arrived we are the last hotel to be picked up. Do yourself a favor and stay somewhere else if you have a family and are needing shuttle service to and from the Disney parks.

The Renshaw Family 5/5 a month ago We are staying here at the moment for a week with our 2 sons while visiting Disney World and this Hotel has exceeded all our expectations . The rooms are luxurious and kept to a very high standard , the beds and bed linen so comfy just what you need after a long day at The Parks . The transport to and from the Parks is very well run and has always been on time .We have just ordered room Service as we didn't get a chance to eat earlier and it was wonderful . The whole place is spotless and all the Staff have been lovely . We will definitely be returning next year and maybe try breakfast included next time . The Renshaw Family 👨‍👩‍👦‍👦

The hotel itself was nice and I enjoyed the room. I booked the stay via Amex fine hotels. I was disappointed by the breakfast buffet included - children kept putting their hands directly on the food. I asked if I could use the breakfast credit on room service like every other hotel offers, but it wasn’t allowed … My friend visited for lunch by the pool one day and I was charged $60 for her to park for 2 hours which is a complete rip off; higher end hotels charge less for valet. To make matters worse the food we ate for lunch made us both sick so either the food was off or it was handled by a member of staff with a stomach bug. They charge a resort fee which was no benefit because it was raining and then had the cheek to try and charge me extra for WiFi which was already covered by Amex too … the checkout line was long and the woman didn’t even apologise for not noticing the clear error. Poor service. I wouldn’t rush back due to this.

I cannot say enough about both the Waldorf and the Hilton at Bonnet Creek. We decided to stay at the Waldorf during the hurricane, and our parents at the Hilton adjacent. From the moment we walked into the hotel the staff were phenomenal, and they worked non stop! From the front desk people, to the cleaning staff, to the waiters and waitresses that decided to hunker down with all the guests during the hurricane. There were 100s and 100s of people everywhere. There were dogs everywhere. But not once did they falter. They had enough food, they had a MASSIVE play area for all the kids, and just all around the best stay. They were kind to work with everyone's ever-evolving plans and were courteous about waiving cancellation fees and early check outs. Not to mention that the entire hotel just went through a renovation, and the decor was top notch! I will absolutely go back (and hopefully enjoy the pool and real amenities!)

I think this is my favourite hotel that I have stayed in in Orlando. Clean, bright, modern, lovely pool area, attentive staff and a twice daily room service. Downsides would be nothing else you can walk too in terms of restaurants but the extra pool at the Signa next door is a nice addition and you can charge to your room etc while lounging on the lazy river.