Waldorf Astoria Orlando

Angela with room service was very sweet an accommodating! She was so kind and had great customer service! 10/10!!! She is such a kind soul and really cares about the clients. You can tell she has that caring charismatic personality!! (: Angela is awesome!

What a great experience of customer service today! We had an issue with our cabana and a bill at the pool and the manager, Nestor, not only solved the issues but went a step further to create a service experience that has us coming back vs feeling unhappy. That’s what the Waldorf brand is all about. Well done!

Probably 3.5 star hotel. Lacking sophistication of 4 star. Staff a bit clueless. Didn’t know how to change pool bar TV from Judge Judy to March Madness. Food served in trays instead of plated. Pool at Signia closed door to kid having accident. Didn’t look that nice. Restaurants good but outrageously priced ($38 for gnocci). Cabanas not very nice and pool by them is freezing.

Very nice luxury hotel in the heart of Orlando attractions. The front desk, cabana servers, and other staff members were all very kind and helpful. Any small issues were quickly resolved. The grounds and pool area were very clean. The fitness center was large, well equipped, and clean. The housekeeping was great, actually beyond great. He/she went as far as to fold our pile of dirty clothes. Bed and bath linens were clean and soft. On site dining was pretty good, specifically the pool restaurant. Food costs were high, but on par for hotel quality and location. Plan on $200-250 for lunch for a family of 4. Good experience with the constant bombardment of all Disney all the time. We will be back in the future.

The entrée is impressive, the valet guys are very friendly and efficient. The receptionists (all the ones I met during my 4-day-stay), however, are mostly unsmiling and not really welcoming. They made me feel a bit as if I was an intruder, and not a guest (I won't mention my Gold Member status or my special travel expert booking here, because they should be friendly to any guest, no matter what their status is). I need to admit - with joy, of course - that I could check in and get a room already at 10 a.m., i.e. far before the usual check-in time. This really made me happy! On the other hand, the receptionist simply brushed away my question, whether I'd be eligible for an upgrade - paid or unpaid - by stating that he had chosen a nice room. In fact, my booking had the upgrade option included, and I had been offered upgrades in the app, however, with the remark that I should first check-in (online via app), and then I should ask for one of these upgrades at the reception. But the man at the counter said: "No!". And: Basta! Well, the room I had booked was big - a king suite -, had a nice balcony, I could see the Disney parks fireworks, as promised and paid, but I could also see into lots of other rooms, and others could look into my room. It was a room located in an inner corner at the 10th floor; the Waldorf Orlando has 15 floors, so lots of (potential and real) observers from my floor and above. Now, after having recently spent a week at the Waldorf Palm Jumeirah in Dubai, I had had high expectations concerning the Hilton Waldorf brand. Alas, America is not Dubai, and many of the Waldorf staff in Orlando are very different from the great staff in the property in Dubai. Many employees in Orlando gave me the impression of actually not wanting to work there at all. Example: the host at Oscar's, the breakfast restaurant, who answered my question, whether I could just have a coffee and an apple - I would have paid for the buffet nevertheless, it was included in my rate - with a rather angry information that "this is a sit-down restaurant, so you either sit or go". She could have been a tad more polite, at least. The pool staff, however, were super friendly. As well as the bellman and the valets. In terms of cleanliness: My room was quite clean, the tables and towels at the pool, however, were not. There were puddles and sticky stenches on the table, and when I asked the waiter, whether he could clean it, he said, I should just put a towel on it. Interesting option. In general, I'd say that the Waldorf Orlando is a big and relatively nice family hotel. Looks good and is refurbished. And yet, it is not a luxury property, but one option for families or others, who want to be near the Disney parks. If that is less relevant to you, other hotels in Orlando might be a better choice. I stayed at the Ritz Carlton last time, and I guess, I will return there next time I am in town.