The Westin Ottawa

As a frequent guest at the sister City Center property decided to try Westin, they share the same GM Ross Meredith so assumed it would be an experience to the same level. The actual stay has been nothing short of amazing in this property's inability to tackle even the smallest issue. You speak to staff about anything, they ask numerous questions then ask you what you want to do. Upon speaking to locals was told the same thing "Oh no, don't stay there, its only for conferences and government announcements" Highlights of the trip have been - A room move from a unit with a broken bed, to one with broken HVAC - Completely inaccessible valet parking (its 15 to 20 minutes to get your car, unless you figure out how much to pay them to keep it out-front, an M3 has been there all weekend, I gave them $30, wasn't enough) - Frequent calls asking for my EV to be plugged in (only way to charge onsite is pay for valet) - The worst breakfast imaginable - Being told I could not have a room key because the previously mentioned room change meant I didnt know the new number - Found a knife infront of the hotel, and watched the staff and valet walk by it with zero concern. - Promised a credit for issues on the stay, but was not applied and my card was charged in full. - Staff entered our room midstay Any, or all of this could of been explained if they had a single solution, but while travelling for business and having to follow up multiple times for something as minor as getting your car out of $55 valet is impossible. If its paid for by someone else, and your just here to attend conferences, or something nearby that does not require a car would be an option, or absolutely anyone else do not stay here for any reason

Good hotel that could be great! The lobby and staff at this restaurant are great. Had a Deluxe Room that we were upgraded too. Room showing age and wear (ceiling showing water damage etc) Had the room cleaned everyday and that was great. Got breakfast included in the hotel package and it was a buffet in Daly's and was very good with lots of selection and service! Was $40 per person if you want to purchase it on your own. Also used the Valet service for $55 a day, vehicle arrived quickly every time and in/out privilege's. Location can't be beat with parliament steps away long with Byward market and mall. Would recommend this hotel and stay again for sure.

Currently staying for a conference. We’re in high floor corner room. (19th). The lobby, foyer, common areas are nice, (apparently having recently undergone some major renovations). However, the room SO tired—chipped, scratched woodwork, wall paper coming away from walls, curtains look like they’re from the 70’s, an empty curtain rail where sheers used to hang, old, missing grout etc. It seems clean, but very tired. I asked at the front desk if any of the rooms had been renovated, and if so, could we switch (as we’re here for 4 nights. Front desk girl checked and said only 3 rooms (out some 400) that had been renovated and they were already occupied. Apparently, hotel now under Marriott umbrella. Dinner at the Shore Club last night, was just okay. Half chicken wayyyyyyy salty. The lamb chops good, but they charged for mint sauce, really? Bizarre.

Great Stay at The Westin Ottawa! Had a wonderful stay at The Westin Ottawa. The hotel was very nice, and I was lucky to receive an upgrade to a junior suite. The room was spacious and comfortable, though a renovation would make a huge difference in enhancing the overall experience. A special thanks to Soumaya at the front desk for making the stay even better with her excellent service! Breakfast was included with my status, and the buffet was fantastic—great selection and quality. The location is perfect, right next to the Rideau Centre for shopping and within walking distance of the Rideau Canal, which is amazing for skating in the winter. Overall, a great experience, and I’d definitely stay again!

Checked in on Thursday, January 10th for a hockey tournament in Ottawa. The gentleman at check in insured me that the hotel charges would go through the credit card number that reserved the room for 3 nights and that my credit card was only for incidentals / damages. On Sunday, January 12th the front desk staff gave contradictory information upon check out and said my card would in fact be charged with a “too bad” attitude. I sent an email to Westin Ottawa regarding the misinformation received by different staff which was ignored. The room charges did go through my credit card instead of card used for reservation. Train your staff to give the same, correct information.