The Westin Ottawa

Checked in on Thursday, January 10th for a hockey tournament in Ottawa. The gentleman at check in insured me that the hotel charges would go through the credit card number that reserved the room for 3 nights and that my credit card was only for incidentals / damages. On Sunday, January 12th the front desk staff gave contradictory information upon check out and said my card would in fact be charged with a “too bad” attitude. I sent an email to Westin Ottawa regarding the misinformation received by different staff which was ignored. The room charges did go through my credit card instead of card used for reservation. Train your staff to give the same, correct information.

This hotel has everything you want and more. Firstly, the level of security and how safe we felt was top notch. You cannot get into the elevator without scanning your card and it directs you to the elevator that will take you directly to the floor you requested. No more riding the elevator waiting for people to get on and off. Very clean everywhere and no spots are missed. Staff is beyond grateful and happy to help make your stay the best experience possible. We loved that everything is within walking distance and that it's attached to the Rideau Centre for shopping. We left our heavy jackets and boots behind and walked out the doors from the 3rd floor of the Westin for our shopping excursion. The view that we had of the city from our hotel room was exceptional and the hotel was quiet at night. The pillows, duvets and the beds were a level of comfort that I have never experienced at a hotel before. The next morning we went to the buffet for breakfast and had the best breakfast experience that I have had in years. The selection and quality of the food was like no other. There was nothing missed by these chefs. After that we grabbed our skates and toured the canal which is literally across the street by foot!!! If you are coming to Ottawa anytime soon this is hands down the place to stay. We will back!

Very clean, beautiful hotel close to everything such as the Rideau Centre, Byward market, Chateau Laurier, Parliament buildings, restaurants . Room was lovely with a very comfortable bed. Nice shower ! Fitness room, salt water pool and hot tub were some of the amenities . The staff were always pleasant and helpful. We stayed for 3 nights over the Thanksgiving weekend and would highly recommend this hotel.

This was my first time visit to this hotel. The staff was exceptional in all areas of service. I have stayed at other hotels in Ottawa, but The Westin has become my go to hotel. Thanks to all of the staff for making this visit such an enjoyable experience.

First visit For family Business to this hotel in Ottawa. Compared to other hotels in this area the price per room was reasonable Booked two rooms and was able to get connecting rooms. In addition to reasonably priced room a hotel location itself was the main reason for choosing. It’s central location access to the shopping centre nearby i’m good room size and great view of the building and surrounding area from large window Furniture is a bit dated with some stain on the chairs, but overall the size of the room and comfort of the furniture and bed would make up for the datedness . We did not eat at the hotel restaurant since we were so close to the shopping mall and the food court, they have many cheaper options One small courtesy I requested a microwave, but never received it even though I was promised it will be sent up. After my second request, I give up, but that was not a big issue since I might’ve used it less than I thought. I assumed it would be nice if the front desk at kola and ask if everything was going OK with the microwave and that will give me the opportunity to let them know I never received it. Overall hotel staff is very friendly. Parking was a challenge many times and was the, biggest con, but that should be expected given it central location and demand for parking. I will return this Hotel I’ve been find the pros significantly outnumbered the cons