Newstead Belmont Hills

The Newstead Hotel is in a great location across Hamilton Harbour from Front Street. The hotel has comfy beds, excellent AC and nice amenities. The pool overlooks the harbour and is in excellent condition. We have returned many times since our first visit. Staff are friendly and helpful. The water taxi is a great way to get across to Hamilton for dinner and Captain Matt is friendly, kind and entertaining.

What is with this place! I read time and again about guest experiences where they report about some front desk staff that range from beyond nice to downright indifferent, and/or surely. During my stay, my personal experience mirrored all of the forgoing, and more. I had hoped the negative reviews were those of just a few disgruntled guests. Obviously not since the complaints continue to be documented. And if I read once more a reply from management apologizing and promising to do better, I will have a meltdown. The facility itself is a gem. The boat operator is a star. The cleaning staff are like Molly Maid on steroids. If I were one of the time-share owners at Newstead, I would be royally annoyed. So, clearly management is aware of the problems in connection with the front desk , and yet they choose to do nothing. Well, here is the deal. We are returning soon, and if things have not changed, goodbye Newstead. I will not pay the prices they charge only to be once again treated like a nursing home resident.

We really enjoyed our time at the Newstead. Lovely big room with a great view over to Hamilton. Hotel was not too busy and we really liked the infinity pool. Very useful ferry over to Hamilton in the morning and evening: crewed by Matthew who was great fun and very knowledgeable about all things Bermuda. We found the hotel had a nice, chilled out feel to it and the staff were all very friendly and helpful. Housekeeping was excellent. We also really appreciated the shuttle bus over to Elbow Beach. We’d love to come back next year.

I spent a week here with my husband and 2 kids, my sister and her husband and 2 kids and my Mother. We had a wonderful week! Bermuda is a beautiful island full of kind people. We will definately be back! Here is the good and bad about Newstead. Good -Location! Right across the harbor from Hamilton. Hotel offers water taxi to and from Hamilton several times a day. They also run a van shuttle to Coco Reef resort. They have a small but beautiful beach with chairs and you can walk to elbow beach from here as well. -Room! We had a 2 bedroom suite. Balcony overlooks the Harbor. Beds, furniture and decor are not fancy but there was plenty of room for all of us and it is comfortable. Having the small kitchen was great so that we didn't have to eat out for every meal. We had groceries delivered. -Housekeeping/Cleanliness! Everything is spotless. -Pool! The infinity pool is gorgeous. -Restaurant and pool bar! Great food and drinks. Even stuff the kids would eat. Bad -The ladies at the front desk are not helpful at all. When we checked in two women were on their cell phones. I stood there for an awkward 10 minutes waiting for them to finish and for one of them to ask if I needed help. I had some resort credit vouchers from the rewards program The Guest Book. I presented them upon check in and neither knew what to do with them or how I was to use them. Even by the end of our stay I had drink vouchers that went unused because no one there could tell me how to properly redeem them. During our stay they were not interested in answering questions about the best way to get to certain parts of the island and often just responded that they didn't know. The day before we checked out I asked for them to schedule 2 taxis to take our group to the airport. They said they would and then didn't do it. We were late getting to the airport. Check out is 11 am. We planned to leave for the airport at noon. The morning of our departure I asked if we could stay in the room until then and I was told we could. Then at 11:30 the front desk called to say that check out was at 11:00. I told her that the other woman at the desk said we could stay until 12 and she told me that she didn't remember telling me that. She said that she had not talked to me that day implying that I was lying. It was just rude. -Rooms need some fixes/updating. No hot water in one of the showers. Oven is not really an oven - more of a microwave/convection oven that didn't work very well. Flooring uneven in spots. Paint needed retouching in spots. Overall this place is great and I probably would not hesitate to stay here again. If it weren't for the behavior of the women at the front desk I would have given a 5 star review. Other members of the staff - doorman, servers, housekeeping, water taxi and shuttle operators - were all wonderfully kind and went above and beyond to be helpful.

I have not been to Bermuda in many years. This resort was a lovely “ surprise” Our suite was feet’s from the water front . I don’t recall if we were 408 or 410. Fabulous views of Hamilton , especially in the eve “ magical” The infinity edge pool and pool bar made our stay !!!! The shuttle service made life very easy . The staff were accommodating and friendly . Our suite has a nice size kitchen well equipped . A quieter atmosphere property . But a quick hop to Hamilton for great dinning etc Very happy with this property Will return .