Paihia Beach Resort & Spa

Jad to ring to fix sky had to ring to fix Chromecast had to ring there were no cutlery plates or glassware. Housekeeping found all tableware still in dishwasher. Had to clean mould and crime from bathroom told housekeeper he needed up cleaning while we were eating o ir dinner in room as restyrant overbooked and ask if we would do roomservice food was cold. Ended up room smelt like bleach needed to vacate for 30mins to air out. Pools were awesome staff were awesome spa is magic and the best part of the resort

Agree with other travellers that this is definitely more a 3.5/4* than a 5* resort. Rooms are large but quite dated - especially the bathroom. Quite surprised to see they had won an award for the best spa hotel in NZ during 2023 which could mean we need to reduce our expectations for our ongoing travel perhaps! Paper thin walls and although there are signs stating to be conscious of not allowing doors to slam, inevitably this occurs - a lot! You can also hear a lot from the outside walkway at the back of the room due to the single glazing window in the bathroom. Spa bath in the room, but didn't use it as it looked very old and we had concerns of how well the pumps would be cleaned prior to our arrival. Shower was interesting - soaking the entire bathroom when used! Dinner was lovely in the glass house, but the size of the restaurant made it quite 'snug' - to be fair it wasn't great weather during our stay so perhaps the seating expands outside when it's dry. We didn't use the pool but did make use of the complimentary laundry facilities which were very appreciated after 2 weeks of travelling. Nice walk into Paihia where there are some lovely eateries, boat trips (go with Island Getaways - local company and just a fantastic experience!) and some shops to mooch around. We probably would look at other places to stay that could be better value for money (£180pn does seem a bit steep for what we got) unless a needed refurbishment occurs in the future.

The room was amazing very spacious the view from our balcony to be admired The pina coldas delicious especially when delivered to the plunge pools The pools open early and closed at 9? The staff were very friendly helpful and went out their way to help me. The cleaners Thankyou for helping me get back into my room after locking my key card in their. My 4 year old son and I absolutely enjoyed our night that we booked the next night too. You may want to stay longer than one night. We did.

The whole experience from booking to check out was fantastic. View over the beach, great pool area, and comfy bed. Staff were friendly and helpful. Our top floor room had a private balcony overlooking the beach and room amenities were good. Would definitely stay there again.

We arrived mid-evening after a long drive to find the hotel was closed and the reception was unmanned. This was surprising having booked and paid for our two night stay over three months in advance using Agoda. We called the hotel number on our booking and we eventually got an answer. The person we were speaking to clearly had no idea how to handle the call and was being guided by someone in the background whose voice we could clearly hear. They advised that the hotel was closed for the month of September and they had advised Agoda accordingly, a fact which Agoda later refuted. Initially the hotel staff/manager offered to help us find alternative accommodation and said they would call back, however we never received any such call and our attempts to call back were not answered. After our trip ended, we contacted Agoda to seek a refund and compensation, however Agoda claimed that the hotel disputed being closed at the time of our booking and was refusing to provide a refund. After some discussion, Agoda advised that the booking would be refunded in full, however no compensation was offered and no explanation was given. It is not clear to what extent the hotel or Agoda were responsible, however it clear that one of the parties was lying. What is certain is that the hotel did not assist us to find alternative accommodation as they had promised, which is the absolute minimum they should have done given the circumstances.