Hotel Plaza Opéra

Location of the hotel is good-10 to 15 minute walk to the central shopping/restaurant area. Room was ok at best. Very dusty. We were given a junior suite and the condition of the furniture and walls were scuffed. I found the room to be claustrophobic and worse than that we were directly below the roof top bar and restaurant and it at times was very noisy. Lobby was nice however the restroom is not in the lobby but on the 8th floor. Then there was the breakfast room which you have to book a time slot for-we found that the staff were rude and very disorganized at breakfast time. The staff are not dedicated to assist guests as they are too busy getting the food out to the buffet. Tables are at a premium and guests can be quite nasty when they can't get the table they want. And do not expect the staff or management to intervene to calm the waters. Would highly recommend NOT staying at this hotel.

The hotel is sited on a fairly quiet street just north of the historic centre.In contrast to the other hotel I used in this city ,the room ( first floor front) was quiet at night.There was little noise from adjacent rooms,and none from above,despite the lack of carpet. In respect of the other essential attributes for sleep,the beds were firm and comfortable,with proper smooth sheets large enough for the mattress.There was an upper sheet,not a duvet cover or duvet- ideal for the frightful temperatures here. Airconditioning had power in reserve,although it ceased working when the keycard( a plain piece of plastic will not work) was removed.The curtain was opaque. More refined attributes of the room were weaker,apart from the minibar which had a good selection of drinks ,mostly in glass,not plastic.. The appearance was very bare and storage was poor apart from four small drawers in the wardrobe.( only captive hangars).There were no bedside cabinets (just tables),but the main annoyance was the total absence of coathooks in room or bathroom. The bathroom was the usual modern failure.Although large enough for a bath,there was none.The shower lacked a door and easily wet the remainder of the room.A soapdish was not provided. The basin was very shallow but did have a functional waste plug.Bidet and WC( modern flush geometry; very good) were fine. We had evening meals and breakfasts in the rooftop restaurant with a fine view.Both were entirely satisfactory.Breakfast had waitress service for tea and coffee.The teapots were supplied with (fairly) hot water- I did not take coffee.There was a really good toaster,and the usual cold selections. I would use the hotel again.Perhaps they may bother to drill a few holes and complete the work.

We had four nights at Hotel Plaza Opera which is located in a nice quiet neighbourhood of Palermo but still accessible to the retail stores and restaurants. The room was very comfortable, the beds and pillows were great. Our accommodation included the buffet breakfast which was adequate .. The reception staff we very welcoming and knowledgeable about all tourist attractions. The hotel was clean and tidy.

This is a modern and well appointed hotel. Close to the old town without being too close and noisy. Rooms are very comfortable and all have fridge and coffee machine. The staff were always very helpful, and reception is available 24/7. I would not hesitate to stay here again.

Definitely not a 4 star hotel. More like 2/3 star. Bad smells coming from AC unit made us just turn it off completely. Stained and dirty bathroom floors. Asked for an iron and they said Italy does not allow irons. We've been in Italy for over a month and stayed at 5 different hotels. We have not had an issue getting an iron and ironing board. They told us the only choice we had was to use their laundry service which would require dropoff in the AM and return in the PM for a fee... They put us on the 7th floor. around 8PM the dragging of tables in their lounge upstairs starts. Then the loud music goes on till about midnight and then more table dragging till about 1:30AM.