The Colony Palm Beach

Stay here for a night if you want to be a block off Worth Avenue. But that's it. I wasn't too thrilled with this place. The welcome at the hotel was lukewarm but you can chalk that up to one somewhat surly person at the front desk. A bigger problem was that I arrived at my suite 301 (a superior suite) and the room was pitch black and the hallway light was broken inside the suite and there were no ceiling fixtures, so I was fumbling around looking for a lamp to turn on. After a day of travel and work, there were no treats to welcome me, just two bottles of water. I went down to the pool and was told it was after dusk and therefore closed. That was a bummer because I chose this hotel over the Brazilian Court because it had a pool. There is no gym onsite; the gym you can use a few blocks away closes at 7pm. This place is just dead at night in terms of facilities. I get this text from their virtual concierge telling me how thrilled the hotel was to have me as their guest, and I mentioned that I didn't feel very welcome here at a suite costing me $1,500 a night and the person replied that I should order food from room service. I suggested they might send a treat to my room, and they later did send a bottle of prosecco (but meanwhile nothing to eat, except that some bedtime pastry snack did show up). I wanted to eat at the hotel restaurant for dinner, but the only fish item was fish and chips, so i wound up at Cafe Boulud. I ate downstairs for breakfast which was fine. The hotel has nice bicycles that ride really well, and the Palm Beach Fitness gym is fine for a morning workout. It has everything you need; I was surprised that at 58 I was the youngest person in the gym. Usually, I'm one of the oldest. A pain point in this suite is that the bathroom in the living room is the one with the shower and it's so small that the door is open halfway against your body when you try to stand in front of the sink. I was hoping for a suite that was not so tight. I did like that the shower controls were opposite the showerhead, so you didn't have to get cold water all over you to turn on the shower. The hotel offers a courtesy car which will take you to the Breakers, which is where I transferred to the next day for the weekend. I had a much a better time there and felt i was treated much better there. For roughly the same money, you get much more facilities at the Breakers and if you have Amex Platinum, you get the amenities. At the Colony, I had to pay $43 for a bagel, cream cheese, smoked salmon and some avocado. I could have had the whole buffet at the Breakers for nothing. There are lots of new hotels being built in Palm Beach. This hotel is not great value for money; the least they could do here is to do more to show their guests that they appreciate their business.

Very disappointed in their service. I’ve stayed now twice and it bums me out both visits were not great. Excellent location but very pricey for this service. Room service impossible. No one ever answers at the front desk. If you are lucky they might clean your room. Janky doors so light from the hall is distracting. Location is perfect but boy do you pay.

Pretty , but no substance. The room was tiny , barely enough room for one guest. Pleasant , respectful staff, but they’re not trained to deal with problems professionally . Embarrassed to complain to our hostess about the venue she chose to have her event.

this place HITS!!!! great food, amazing ambiance, top notch service and overall an ultra beautiful place to have a wonderful meal.. My party and I arrived on time, were seated immediately, greeted by our server in less than 3 minutes and this restaurant did everything you would expect at a full on 5 star restaurant. Wine list was extensive, foods were fresh and seasonal and desserts were a delight!! 10/10 MUST GO!! now GO..

Two couples of us just stayed at The Colony Hotel for four nights, thoroughly enjoyed it, and would highly recommend it! It is a beautiful boutique hotel in the main area of Palm Beach, within easy walking distance of the beach, great shopping and restaurants, and some of the interesting sites showing the rich history of Palm Beach The on-site restaurants are extremely good, and the rooms were well updated for being an older property. The decor is unique and beautiful. However, the friendliness of the especially accommodating staff is what sets The Colony Hotel apart. From the maids to the manager, everyone had a smile and a greeting whenever we encountered them. They were happy to run us around in the courtesy vehicles, or print some documents for us that we unexpectedly needed. A special nod to Tiffany at the front desk and Andrew on the bell/valet staff, but everyone was wonderful. They really brightened our visit. We hope to return to The Colony Hotel one day. It is a special place!