The Colony Palm Beach

This is a nice spot in Palm Beach. The elevator was broken when I was there which was a bit of a bother, and they were short staffed for breakfast which was also not ideal. But the rooms were nice and the people were friendly. It's a lot less expensive than the Breakers or other spots in town, but its also a big step down in overall experience.

One of the most welcoming stays of my life. The team here is so professional and you can tell they love what they do. I will never want to spend the night anywhere else in Palm Beach. This hotel is the heart of the community and you can tell when it has the reputation that it does.

The Colony exudes charm and is such a happy place to visit. Fabulous customer service, a perfect location, great drinks and food - we loved it all. If you have a chance - participate in trivia night - tons of fun! Nothing is more quintessential Palm Beach than The Colony!

I have been a travel writer for over 20 years. The Colony Hotel's manager, Bruce Seigel, is unprofessional, rude, and has a negative tone of voice. He hung up on me. The call lasted 3 minutes. I told him a brief story, his reply was delivered in a totally unprofessional manner, and the called ended by Bruce hanging up on me. In my 30 years traveling the world as a flight attendant, staying at high-end, 5-star hotels, as well as 3 & 4-star hotels, I have never experienced a hotel manager who conducts himself in this manner. I have dined at The Colony in the past. I DID NOT stay at the Colony. I called the manager about a pressing matter that indirectly involves the hotel. I don't know why the manager acted in this manner, and frankly I don't care, because now I know I would never stay at The Colony. There are too many other hotels to choose from, where, as a guest, I'll be treated in a professional manner--in case there is a need to consult with a "manager." From reading other reviews about The Colony Hotel, the manager has treated other people who were paying guests in the same manner as me. I'm happy to know never to stay at the hotel as a guest. So, for what it's worth, I have stayed at many Four Seasons, they have superlative customer service.

A beautiful location but lacks adequate customer service. The 5-6 employees standing around the front door were too busy chatting with one another to notice they should be opening the doors to help my family in. We were trying to check in and no one led us to check in or anything which was very confusing as the lobby seemed very busy and unorganized. We had to ask for the pool to restock towels and waters repeatedly which took a lengthy amount of time and once they even forgot. The worst part of our whole stay was when they provided us with a broken crib which collapsed in the middle of the night with my baby in it. Luckily she was unharmed but when I brought it up to staff they acted like it was no big deal and hardly provided me with an apology. There was no follow up from any of the staff regarding this incident either. All of this to say I would not suggest this hotel if you’re big on proper service or if you’re traveling with your family. They are extremely unaccommodating to families. The best customer service we received was from the man delivering our room service to us. The only friendly and helpful individual we met from The Colony. After all of that, my daughters wanted to go back this year so we considered a quick stay in between our other stays on the island. However it was impossible to get any response or answers from anyone within the reservations department (we need to coordinate connecting rooms or villas/suites to fit our family). My emails went unanswered from both Jeanine and Sally. They wouldn’t provide me with another contact when requested. When we tried to call we were transferred to reservations and no one answered there either. Very disappointing and frustrating experience. We are in Palm Beach often and would have loved to make The Colony one of the places that we frequent, however we will definitely be taking our business elsewhere.