Four Seasons Resort Palm Beach

We are currently staying at the Four Seasons for the week with our two children. I am extremely disappointed. While the service is wonderful as is typical for a Four Seasons, the amenities at this location are terrible. Very old and outdated. The pool is extremely small. There is an adult pool but that’s even smaller than the family pool. There are no outdoor hot tubs. Apparently, they have a hot tub that is located in the spa area (in the basement of the hotel) but it closes at 7pm so didn’t get a chance to use it when we finally figured it out at 7:30 pm last night. The lobby and rooms are beautifully decorated but still very much in need of an update. The hotel does not even have very good facilities such as bathrooms well located throughout — particularly near the pool, etc. I would absolutely recommend that you stay elsewhere in Palm Beach, as there are many other luxury resorts with amenities.

Understated for a four seasons. At first we thought it was tired and then realized it was recently renovated to look like old Florida. Not my favorite but definitely clean, neat and pleasant. What sets this hotel apart is the staff - from the valet team to the front desk to the beach team, everyone was friendly, helpful and efficient. Even when we sort of threw a fit about something that seemed important at the time , the front desk team was patient, polite and responsive (not sure I would have been that way to me). In particular we want to shout out Amy at the front desk and Hermy at the beach. They were among those that made this a fabulous stay! Also worthy of note - the food at the beach/pool was amazing. Somebody knows how to cook! Only suggestion is - get new sofa beds that do not need a crow bar to open and that have a comfortable mattress that does not leave spring imprints on your body when you awake in the morning, This hotel is too expensive and fancy to have such a terrible accommodation .

I’ve been fortunate enough to stay at some top hotels over the years, but I have never experienced such fantastic service as I have at this resort. From the guys around the pool, to the restaurant staff, front desk.. just superb. Nothing is too much trouble, always with a smile and they can’t do enough for you. The only downside is that we are leaving tomorrow and pretty gutted about that. We will definitely be back. A particular shout out to the chef who went above and beyond to cater for my picky palate during the new year eve set menu dinner-

I’ve been extremely fortunate to have stayed at some incredible hotels over the years and $ for $ this is the best hotel I’ve ever stayed at. The service is phenomenal (staff can’t do enough and always with a smile on their faces), the food fantastic (we stayed over New Year and leave tomorrow), and the rooms just perfect. I can’t praise the resort high enough and as I said, having been lucky to stay at hotels that would be considered in the top 50 anywhere, this comes out at the very top for my family and I. Credit to all the staff and management here and I can’t wait for us to come back. It’s just a shame we live so far away in Scotland.

I hadn't been here in 9 years, and they've made some updates. Many beautiful touches in the decor, glassware, flowers. It's such a great hotel. The service (especially in the restaurants, bars and parking) is impeccable. Everyone is kind and helpful. The food is fantastic. The rooms are immaculate and comfortable. The hotel was fairly full for part of the weekend but the overwhelming vibe was calm and relaxed, which made it the perfect place to escape and enjoy some warm weather and Florida lifestyle.