PGA National Resort

I'm so surprised at the 5 star reviews. I'll start with the good. The wait STAFF is amazing! They try to get any little request for you. So friendly, in this day where staffing is challenging they have found some gems. The conference area looks updated and clean. The rest, not so good, I wish I took pictures. The hotel is going for old Florida vibe so not trendy decor and that's fine, the problem is the carpets are so filthy they can no longer lift the dirt with vacuum cleaners. This is in all the hallway areas and some of the guest rooms. The seating in the common areas also shows signs of wear and dirt. My coworker said the sheets in his room were stained. The TV in our room did not work. If you are not a golfer, there is nothing to do and nothing near by, no walkability.

The PGA National Resort is truly a wonderful place. Bedrooms are functional and reasonable view. Nicely decorated. Staff are great but surprisingly sparse on knowledge of the resort outside of what they specifically work on. Nice bar, great restaurants and great golf.

Five perfect nights at the PGA resort My Husband, Teen Son & I enjoyed every aspect of the Resort, Super chilled, attentive staff, beautifully clean & wonderful restaurants. Don’t miss the Happy Hour at Honeybelles Restaurant & bar. Huge thanks to Pierre & the Ladies in the coffee bar for being super friendly, efficient & always service with a smile. Not sure the place would run quite so well without Dan! Highly recommend PGA Resort, Palm Beach.

For reference, I used to love this place and have vacationed here several times but during out most recent trip, we were lied to about accommodations and tee time availability, they injured my pregnant wife as a result of their negligence in slamming a traffic gate down in front of our car (she was in the hospital all night), and our one year old found a bag of painkillers in our room. I went to the hotel and they offered to waive the cleaning fee. I wrote a letter to management detailing my terrible experience and was completely ignored. Waste of 10,000 and this resort should be ashamed of itself!

Stunning resort, nice rooms, attentive staff, good restaurants, lovely pool area. A nice vacation, however, ridiculously expensive for everything! Unless you golf, there is little to do but swim & dine. We had an iffy weather week with colder temps, and the pool was definitely not heated enough to the point of being uncomfortable. A request to turn up the temperature was ignored. Only the hot tub was usable on most days. Evenings were boring. Nothing happening after dinner. They need more than a bar with recorded music. We had to go get our own bottles and sit somewhere on the grounds to drink and talk. At $20+ a drink, not an option to sit long at the bar. Nice happy hour menu at the patio restaurant overlooking the pool, advertised throughout the resort, but when we sat down we had to ask for that menu and the waitress gave us attitude first wanting it. Twice from two different waitresses. Don’t offer it if you don’t want people to order from it. Breakfast was a challenge when we didn’t have time to sit down. The Diner was delicious, but slow as the only sit down option. We got takeout from the coffee bar. $50+ for two burnt mediocre breakfast sandwiches & 2 pretty bad coffees is ridiculous. Overall, stunning place for someone who golfs and does little else and can afford to keep spending extravagantly. Not recommended for families, or your average once per year vacationer. We were sad to leave only because the next few days would be in the 80s. We had our fill of the resort after 4 nights.