PGA National Resort

Our family spent 3 days at this wonderful resort hotel. We never had to leave the facility which was great. Enjoyed the large pool facility, game room, spa, etc. The selection of food and drinks served at the pool was excellent. Breakfast at Birdie's diner and dinner at the Honeybell restaurant met our needs. The rooms are attractive and super clean. But most important was the friendly service of all the employees, especially the front desk staff. We will be back next year. Highly recommend this hotel for families, weddings and business meetings.

Review of The PGA National Resort, Palm Beach When one chooses a high-profile destination like The PGA National Resort in Palm Beach, the expectation is an elevated experience: luxury, precision, and professionalism. Sadly, my stay from November 29 to 30 was a sequence of disappointments and troubling oversights that call into question the resort’s reputation. Room Cleanliness: Upon entering our room, we were met with an unwelcoming sight. Trash, including a baby’s pacifier, was left on the floor—an immediate indication that the room had not been cleaned properly. For a property of this caliber, such negligence is both unsanitary and unacceptable. Security Breach: The situation escalated further when, while my wife and I were in bed, a stranger entered our room, claiming the front desk had issued him a key. This lapse in security is egregious and deeply unsettling, raising serious concerns about guest safety and privacy. Key Access Issues: After leaving our room later, we returned only to find our keys deactivated. This inconvenience, while minor in comparison to other incidents, added to the growing frustration with the resort’s operations. Housekeeping Shortcomings: On the second day, our room was cleaned but no clean towels were left. When towels were finally replaced after a request, they were haphazardly piled on the bathroom counter rather than properly arranged. Such disregard for detail is disappointing for a resort that advertises itself as a luxury destination. Billing and Payment Chaos: The most alarming part of our stay came during and after checkout. My folio was incorrect, requiring me to spend an hour at the front desk to resolve the matter. Worse, unauthorized charges repeatedly appeared on my credit card. Fraud alerts were triggered, and my card was locked during the trip. Upon returning home, the nightmare continued. Despite assurances from the hotel that my card had been removed from their system, additional charges appeared days later—and even over a week post-stay, my credit card is still being fraudulently charged. Calls to the resort have yielded no resolution, with days passing and no follow-up from management. Final Thoughts: The PGA National Resort severely underdelivered in almost every aspect of my stay. From cleanliness and security to customer service and billing integrity, the resort’s performance was far below acceptable standards. What should have been a relaxing retreat turned into a source of stress and frustration. Until significant improvements are made to their operations, I cannot recommend The PGA National Resort to anyone seeking a trouble-free, upscale experience. For now, it is a tarnished gem in Palm Beach that fails to live up to its name. Rating: 1/5

We went to Honeybelle, and right off the bat I want to say that Angel our waitress was by far the best waitress we could have asked for. She was our server all 3 days that we came to get lunch, and she made our time so much more memorable. I would give her 10 stars if I was allowed to!!! Absolutely incredible and will be asking for her consistently as residents of pga.

Ridiculously over-priced for what you get. The grounds are undeniably nice and I’m sure they cost a lot to maintain, but the rooms are dated and stale. Room temperature control does nothing. The entire week had like-warm water morning and evening. Prices for everything are beyond the norm. On the positive, the pool area and driving range was great. As was the fitness room. I skipped golfing here as there were much more cost-effective places elsewhere. I won’t be coming back.

Danielle who works at the pool is so nice and generous. Her customer service was exceptional and we definitely are looking forward to coming back again!! Thank you for being so nice and caring to us!!! She is truly the best! She went above and beyond to make our pool experience wonderful! 💕💕💕