PGA National Resort

Very nice room on the 1st floor (ground access) sliding glass door to outside for our service dog. Joni gave us exceptional service several days in Birdies restaurant. We felt very welcome with our service dog. The staff throughout the hotel was very accommodating and helpful. The room was clean and very comfortable. Thank you Joni (waitress in Birdies). Great stay!

I had the most incredible experience at PGA National Resort. This place is such a stay cation gem. The architecture is beautiful, the ambiance is serene, and the interior design from the renovations has so much character you truly feel like you are in a place with such charm and character and possibly in the midst of time travel. Have to say, the beds are incredible, best sleep ever, wish I could have taken it home with me honestly. I don’t typically leave reviews. But I just felt like this place really made me at home for a stay cation, and I don’t do stay cations. The bar area is great, the live music is PHENOMENAL, and I felt like I was being tended to like a celebrity guest the entire time. Thank you David Lederkramer, Account Director of Sports sales for encouraging me to have this experience and personally ensuring that I was taken care of. I truly felt so special and would recommend this resort to anyone whether in town or coming from out of town. This place is not just for Golf. It is not just a world class spa. It is a dream escape, for any couple, for any family, for any individual coming from out of town or down the road. Thank you a million times Best, Dylan L

We hosted not 1 but 2 events (200+ & 100 person events) here this year and they both went off without any issues! The team on-site are an event planners dream. With a large resort sometimes communication can get disconnected, but not at PGA National! All teams work together seemlessly and you can tell they enjoy working together. The rooms were amazing! Clean, ready on-time/early, fast in-room service, and are decorated perfectly for the best Palm Beach vibe. Our groups golfed Palmer, Fazio & Champion. All three were in great shape and played really well for all skill levels involved. The golf staff is top notch and so easy to work with! The sales team, from the start knew exactly what we were trying to accomplish and picked the best spaces for us. The banquet & catering teams were super organized & executed our events seemlessly. If you are thinking about hosting an event at PGA National, I would highly recommend it.

Thank you to the entire Staff of PGA for such an amazing stay. MY husband and I stayed there to celebrate our wedding anniversary. From the time we checked in, we met Charlize, she had such a welcoming personality. She provided us with all the Information needed for the stay. She went above and beyond to make sure we were ok with everything. She definitely is a star our eyes. Then we met one of the houseman that was working there floor, he was so nice to us and ask how we are enjoying the stay so far and if we love the room. We were just amazed by the service. Thank you to Tommy at the bar for the amazing drinks and Danielle at the pool for being so kind as a server. We had dinner at Honeybelle and Juan was soooo amazing. Like everyone here smiles. The ambiance with the live music in the lobby is beautiful. We met Ricardo who also was a star at the front desk. He was so polite and very professional, spoke with kindness and care. On our last day, the experience shifted and went sour. We went by the front desk and spoke to Brianna who was also nice by the way to inquire about our final bill and get a copy. We asked about things that were part of our stay and we did not see on our bill. She then called Ms. Kimberly who automatically had an attitude and not so welcoming at all. Let me just say her personality is the worst for someone who is a front desk supervisor. We explained what we were told regarding our bill and we were not seeing on there. She had no grace while speaking to us and her posture/body language was just showing rude in every way. At one point I even told Brianna if it’s going to be an issue, kindly leave it alone. Kimberly was soooo rude and her face was giving all type of arrogance and standoff ish. My husband and I had to stand our ground and basically let her know we know the industry as well. We asked to speak to a manager because I honestly couldn’t believe how it lead to this when we were simply telling her what we were told. We couldn’t believe on our last day,This was the negative attitude we were getting. The manager, Alex was sooo nice, welcoming and listened to us and understood. Hospitality is not for everyone. If you cannot be kind and courteous, it isn’t for you. And please understand this is a title and learn to treat people with respect, it doesn’t matter who it is. That was honestly sooo disappointing. Besides this little hiccup with this supervisor, it was an amazing trip. Thank you everyone else minus Kimberly for all that you do.

Out of all the staff that helped us, Kristina always went above and beyond. Even after she was great at the pool, she would help you in the late evening at the bar. Always with a happy smile. Overall, we had a wonderful time at the resort………………..