JW Marriott Desert Springs Resort & Spa

Premier resort property in the Palm Springs - Palm Desert area, with magnificent position facing majestic mountains and peaceful desert. The property is breathtaking, options will satisfy even the most demanding business or family, with great service at front desk (Doreen is outstanding at Bonvoy desk) and across the property.

Went for a conference and had mixed feelings. The resort is beautiful. Lots of areas for walking and most areas were immaculate. The grounds seemed to be worked on at all times. A walk around the property block was about 3 miles and many beautiful sights. Parking was convenient and FREE. The ball staff helped with our bags and we checked in an reviewed our e-mail. The desk clerk updated our information and pointed to where our room was. We walked to our room and returned in half an hour to find our bags still waiting to be delivered. Apparently there was a miscommunication between the staff. We walked our bags to our room. The room was spacious. The room attendant we had for multiple days did a nice job of cleaning. We had one day in the middle of our staff where we never got service. The pool area is wonderful and the staff very friendly. The bar area dominates the lobby area. Wonderful place for meeting and/or watching sports. The bar staff was very attentive whenever we were there. The conference area is expansive and was used for several events. The staff was always helpful. There are many shops on property and a strip mall conveniently across the street. At check-out, we asked for the receipt to be e-mailed and found the address had not been updated.

The adult pool was closed with not signs or notification at check in. The main pools were dirty with cloudy water and trash, plastic and good in the pool each day. Was a sharp edged coffee table in room that cut my husband. The only thing the resort did right was remove the table immediately. I paid more because I wanted a good experience. I emailed the resort and got "No Reply or Call." I guess I will have to wait for that good experience...:(

The hotel it’s very nice, service was good, the hotel is well kept. The room we stayed in need it a little more cleaning, we could see dust on the tables and the sofa definitely needed to be washed!! The bed it’s ok. The pillows are way too soft, if you like soft pillows you will love them. Even sleeping with 2 pillows your head totally sinks in the pillow!! Next time I will bring my own pillows. lol The hotel was having a seminar when we there and the hotel was sooo busy. At night time the bar was so crowded and noisy till 12am, making it hard to fall asleep since our room was straight out to the bar. Over all we had a good stay and we will be back. I will just request a room far from the bar. This will be our staycation when we want to get away.

Our kids loved the JW Entertainment Zone at the property. It had a ton of options for both games to play and prizes to redeem the virtual tickets won. If you call valet before leaving your room to leave the property, they will have your vehicle ready for you once you reach their area. The sushi bar was amazing and promptly served our order. I ended up waiting on the lobby with our kids for the to-go order and each time they kindly walked it over to me in their own volition. The hot water for the shower takes well over 10 minutes to help make showering bearable with a decent water temperature. Once the water was hot it didn’t last very long. It was very difficult to retrieve and replace the ironing board in the clothing closet because there wasn’t enough room put between the ironing board holder and the clothing rack. We almost had to break the holder to properly store the ironing board. The half basketball court has one net with one small light and no seating for me to easily watch my son with proper lighting. We did appreciate being able to borrow basketballs from the front desk. Inside the hotel, the temperature is kept too cold throughout the building. Having the cold air (on what seems like high) pumping onto you no matter where you sit was uncomfortable. Housekeeping doesn’t replenish the number of towel sets for the number of guests staying in the room (we had to keep calling the front desk daily for the correct number of towel sets to accommodate our family). The second day we were at the hotel they decided to paint outside of the elevator bank on the 5th floor with no warning signage and my skirt was destroyed with their paint. When we called the front desk they told us “okay” with no resolution or acknowledgment of the problem. The ladies at the boat ride in the lobby would not allow us to pay to ride the boat due to the weather with no rain in the forecast.