Margaritaville Resort Palm Springs

We stayed at the hotel for 2 nights. Check in was quick and easy. The room was clean and maintained. The overall experience was good. The property was maintained. Glad it is back to being the Riviera. The resort was quite due to the weekend before Christmas. A lot of eating options around the hotel as well. Will stay again.

I was there for business and was with group. Upon check in with another guest, he was given his room, and I was told to for my check in for four hours. The asked for my phone number and told they would call me back when my check in was available. They never called me and six hours later, I was able to get my room, after asking at the front desk. While checking on at 7pm, the clerk was told the group name which I was booked under. She had difficulty finding it. Then, after five minutes, she found it. Then I was asked to give my credit card. I said everything is covered under the group. She said, "We need it for incidental coverage." After three days, checked out and was told everything was done. The December comes and II recieved my credit card bill... I was billed $778.34 for my room. I called hotel and explained and mentioned I was coming back to their property for another business event. Upon checking in, they found my group and I got a room. Never had to show a credit card. I then pulled out my credit card bill and explained my situation. She was able to pull up my account and she said she fixed and that money should be back in my account within 7 to 10 business days. It was not. I paid that amount on my bill, so I wouldn't have to pay penalties. Then on Dec. 21, I was called by billing department and told my requested was denied. I demanded the money go back into my account. She said, I had to contact the company as the account was closed. I know of three others that had similar charges. CHECK YOUR STATEMENT AT THE HOTEL! Do not TRUST the people at this hotel giving you information and saying it is all taken care of.

This hotel has just transitioned and is so lovely! Wonderfully clean, comfortable room, beautiful pool and outside areas, helpful and caring staff. The restaurants are really delish! But amazing staff...thank you Bryan, Josiah, Denise, Marten and many others!

I have no words to describe what a horrible experience this was. I have NEVER left a hotel early before. After the first night here we refused to stay another. To start, the check in process took over 40 minutes. Then we got into the room and it was dirty. And I mean dirty. The beds were made, but the floors and bathrooms were filthy. Drink residue, sticky floors, hair in the sink, streaks in the toilet, cigarette wrappers - you name it. We called and told them the room wasn't clean and they said they would send the cleaners. This was a 8:30pm at night. We called again when the cleaners didn't arrive and they finally came 1.5 hours later. We left to let them clean only to return to a room that still wasn't clean (sticky stuff still on floor, etc.) We called them AGAIN and this time were told there is nothing they could do, that housekeeping doesn't work at night (really - they just left 10 min ago). So we asked them to send cleaning supplies so we could clean ourselves. They sent towels. Maybe the room is so dirty because they clean it with towels? To add insult to injury, the AC didn't work and made a really loud sound every 60 seconds. We left the next day and found another place to stay. Something I have never done in my life. I usually trust IHG but this was a bust and I will be thinking again before I book another IHG hotel.

After reading some of the poor reviews, I was a little worried about our stay. I can say, I am not sure why there are negative reviews. This place is FANTASTIC! We stayed in the standard King size room which was a very large room. If the standard was a great room, I can hardly wait to see what the upgraded larger rooms look like. We stayed in building 6 over-looking the pool, our room did not have a balcony, but the window did open which was a big plus. The firepits were the most coziest place to sit after a long day. The pool area was clean, towels were a-plenty, and there was ice water put out allover the resort - we didn't have to purchase water bottles, just refilled the ones we had. We had dinner on site one night - all I can say is what fabulous service! The food was top notch. I understand the hotel is undergoing changes and I can hardly wait till that is all completed. This place already has 5 stars with us, when completed I am sure it will be 100 time better. I highly recommend staying here.