Omni Rancho Las Palmas Resort & Spa

We had visited this resort previously and it was great but this time I would give it a 0 stars if I could, as soon as we entered the room had an old musty smell, we had no service at the pool for the 4 days, even though there was an attendant, he never even offered us water, one of their main pools the river one was out of service, but the worst part of all is at night I got up and stepped on a cockroach, the next morning we got a video of another huge cockroach climbing the wall and the next day another one, we realized this is an infestation, we complained to the front desk. The bathrooms are really run down, will never come back to this property and we advise anyone to think twice about staying here.

Our stay was wonderful from the start. It was a very last minute trip so when my friend and I got there late, we were not expecting much. However, we were greeted with professionalism and a great attitude. Everything was explained in a easy to understand manner. And when we ended up extending our trip for another day, everyone was kind and helpful. We fell in love with the resort and the absolute peace and quiet. Our room exceeded our expectations and the patio was a wonderful place to enjoy a drink and lunch.

No elevators in the building which is difficult for families with strollers. They put us on the 2nd floor which was not accessible for our stroller. Difficult to reach the front desk and no real activities for the kids other than pool. Overall ok not amazing

We've been going here for the past few years and always love our trip. Try and go when they have the magician Anthony HIS SHOW IS THE BEST! I had no idea they had such a talented magician performing but he's incredible and I honestly believe he's worth much more! The resort is beautiful and we always enjoy our vacation here.

After 13 years of loyal visits to Omni Rancho Las Palmas, I am absolutely appalled by my recent stay. This used to be my go-to destination for relaxation, but what I experienced this time was a far cry from the quality I’ve come to expect. The room was poorly maintained, with stains on the carpet and furniture that gave it an uninviting feel. The bathroom was no better, with fixtures that looked like they hadn’t been updated in years. For the price we paid, I expected a clean, comfortable, and well-appointed space, but instead, it felt more like a budget motel. The bathroom essentials were a laugh. The toiletries provided were cheap and minimal—certainly not what you’d expect from a resort of this caliber. Our brand-new car sustained irreversible damage from lawn sprinklers that oversprayed onto the parking lot, leaving hard water deposits. This is completely unacceptable and reflects a serious lack of care for guests’ property. Furthermore, the adult pool area was neglected, with no attendant to provide food or drink service. The overall lack of management and attention to detail was glaring. The grounds were dirty and rundown, making the whole experience feel uninviting. For a resort that used to offer a great experience, this was a massive letdown. It’s hard to believe I’ll be returning after this visit.