Margaritaville Resort Palm Springs

I had a wonderful time at this hotel. The staff is extraordinary! I had outstanding service from David W. and the bartender at night. Dorian at the entrance door was wonderful and always greeted us with a smile. Diego was fantastic and helped me with checkout. David W. went above and beyond and helped me with my luggage and navigating the expansive grounds. Amazing service. Great views! Great price! Thank you to the amazing staff. A+

Excellent hotel with great customer service. Fair price and really nice property. Randy R was our guy and he is nothing but amazing and helpful!

This hotel hits all the notes for a small feeling, lovely, charming, true Palm Springs retro feel. Hotel is under new management and has a good handle on guest relations. Rooms are perfectly fine including lovely, free standing new bathtubs. The staff is friendly, accommodating and welcoming. From the manager, valet, front desk, caregivers, pool staff and housekeepers, there was always a smile and a wonderful “how can we make your stay” perfect. Can’t wait to return.

Probably the worst hotel stay and experience i’ve ever had. To say this hotel was a disappointment is an understatement. I have stayed at the Riviera many times years ago when it was the original Riviera but sadly it is nothing like it was. Upon arriving and checking in I immediately got a bad feeling. The hotel staff at the front desk were unprofessional, unwelcoming and clueless and obviously never heard of the word “hospitality”. I was charged for the weekend stay, taxes, including a hefty “incidentals” deposit which was never disclosed when booking. It was a special birthday weekend so i booked a room well over a month in advance and specifically asked for a mountain view. We were given a run down room with a view of the parking lot. The room was located down a dingy hallway with stained and dirty carpeting. The room itself was completely understocked with no bottled waters (we used our own), no coffee for the Keurig coffee maker, not enough towels for two people, and a bathroom with a half a roll of toilet paper! I had to call the front desk and ask for more towels and was lucky enough to see a housekeeping cart by our door and asked if they could spare an extra roll of tp for our room. Unbelievable i know. The bathroom had an automatic light that was broken and kept turning on & off every five minutes which was super annoying and disturbing when we were trying to get to sleep. Housekeeping never came once to clean or restock our room during our stay. I would never recommend this hotel to anyone. Palm Springs has too many nicer, cleaner hotels to choose from.

Location was perfect for downtown Palm Springs. A little drive into town, but quiet area. Hotel was lush, colorful and had a nice vibe to it. Pool area and bar was good. Rooms were bright and airy. Staff was friendly and we all had a great time. We have already planned our next stay.