Margaritaville Resort Palm Springs

I gotta say my expectations weren't too high to begin with so I'm sad to have to write such a negative review. With a self proclaimed 4-star rating I expect the basics to be good and they were not. The common areas are fine- if dated- and met my expectations. The restaurants and bars are nice and the service was fine. The room, however, was entirely sub par. The bottom sheet on my King bed was not long enough to be tucked in at the bottom so it rode up the moment I got into bed. Additionally there was no mattress pad covering the mattress so my feet and lower legs were rubbing against the bare mattress the whole night. That is beyond unhygienic- the mattress was very dirty. Then there was the ant problem in the room. They were in the bathroom all over the floor and also in my bed. I asked housekeeping for some spray and they said they would tell maintenance on two different occasions. Nothing materialized all day. At 5pm I tried to call for assistance and not a single extension rang- busy signal at each ext. I went to front desk and made a small scene thinking it might provoke a response. Returned from dinner to the same ants on the floor and in my bed. Finally there was trash on the floor in the hall the entire 2 days of our stay. That is a failure of the basics of hotel management and with the hotel competition in PS I luckily will not need to return.

This hotel needs major investment, FAST. The rooms are old, run down and dirty (stained carpet, stained bathtub, peeling paint). We are here for a work conference and the wifi has not worked for 36 hours. The room was not serviced by housekeeping, and the phone in the room does not even work to allow me to call request their service. My room is in the back of the hotel (next to the gym). The door to access the gym from my building was not working, and when I asked the reception how to access the gym, their answer was to go all the way to the front of the hotel, walk through a main door, to then walk all the way back to the other end of the hotel (a 10min walk in total) to access an amenity IN THE SAME BUILDING AS MY ROOM. Instead of fixing the lock on one door, the guests must inconvenience themselves to walk the entire length of the hotel. The poor staff working here has an impossible task of pleasing clients in awful infrastructure. While many of them are kind, the general vibe is that they have given up. Only bright note: Brian at the front desk was warm, kind, and pleasant despite the circumstances. IHG - you should be ashamed.

This hotel had a great gym and was decent sized. However, the rooms and hallways left a lot to be desired. Our bathroom had a leak and had a hole in the ceiling. The halls had towels and sheets outside at various times. It was nice, however, to have restaurants and food on site.

We booked two rooms for my family. WITH ONE TRANSACTION/ONE CONFIRMATION NUMBER. I was told that we used different guest names for each room (Then am I supposed to write one name twice when I see 'guest name' in the text box..?), so they reserved rooms in different buildings. Wait, different 'buildings'..? Not even the same building and different floor...? I said this does not make sense and asked them to change and staff helped me to changed it to the same building. Then I saw a blood stain on the bed sheet, as soon as I entered the room. Seriously..? Then on that evening, my wife drank water from the water bottle in the room, and she started to vomit for 24 hours. She said she smell something weird but did not doubt as it is from the hotel room. We took a photo of the bottle, so please check with the vendor, or maybe someone opened and filled with dirty water. I don't know. But this should be cleared before we enter the room. Other than these terrible experiences, location was good. Close to down town

I was there for business and was with group. Upon check in with another guest, he was given his room, and I was told to for my check in for four hours. The asked for my phone number and told they would call me back when my check in was available. They never called me and six hours later, I was able to get my room, after asking at the front desk. While checking on at 7pm, the clerk was told the group name which I was booked under. She had difficulty finding it. Then, after five minutes, she found it. Then I was asked to give my credit card. I said everything is covered under the group. She said, "We need it for incidental coverage." After three days, checked out and was told everything was done. The December comes and II recieved my credit card bill... I was billed $778.34 for my room. I called hotel and explained and mentioned I was coming back to their property for another business event. Upon checking in, they found my group and I got a room. Never had to show a credit card. I then pulled out my credit card bill and explained my situation. She was able to pull up my account and she said she fixed and that money should be back in my account within 7 to 10 business days. It was not. I paid that amount on my bill, so I wouldn't have to pay penalties. Then on Dec. 21, I was called by billing department and told my requested was denied. I demanded the money go back into my account. She said, I had to contact the company as the account was closed. I know of three others that had similar charges. CHECK YOUR STATEMENT AT THE HOTEL! Do not TRUST the people at this hotel giving you information and saying it is all taken care of.