Margaritaville Resort Palm Springs

I had a disappointing stay at this hotel with my family and two other families. The check-in experience was average, with the front desk staff taking the time to explain the dinner and breakfast options available from 7 am to 11 am. However, in the morning, when we arrived at 9:30 am, we were informed there was a 30-minute wait and that no one was being seated. Despite this, we noticed three other people being seated by the lady at the restaurant reception. After 15 minutes, she informed us that we couldn’t be seated because we were a large party and they only had one chef, even though we explained we were three separate families totaling 11 people, including five kids. She was unaccommodating and rude, even interrupting our conversation to address the guest behind me. She insisted that a reservation was required for 11 people, which was never mentioned during check-in. We travel frequently and have stayed at many properties, but this was by far the worst experience we’ve had. When we spoke to the hotel reception, they informed us that no advanced reservation was needed and that the restaurant was managed separately from the hotel. That night, I ordered fish tacos, which caused my lips and mouth to itch intensely, despite not having any seafood allergies. They removed it from the bill and had me discard it in front of them! Overall, a disjointed hotel management and restaurant management, and front office unable to resolve, had us check out early and go out for breakfast as kids were starving! Avoid this property if possible, if one is looking for a great family experience.

Very outdated, extremely filthy carpets, hallways and rooms, health department needs to shut this place out, the carpets reek and stains everywhere. We were in Building 5, outlets were out of order, they didn’t even stock soaps in the bathroom. There is no phone in the rooms to call the front desk. Absolutely terrible place, avoid at ALL COST!!!

I had a wonderful time at this hotel. The staff is extraordinary! I had outstanding service from David W. and the bartender at night. Dorian at the entrance door was wonderful and always greeted us with a smile. Diego was fantastic and helped me with checkout. David W. went above and beyond and helped me with my luggage and navigating the expansive grounds. Amazing service. Great views! Great price! Thank you to the amazing staff. A+

Excellent hotel with great customer service. Fair price and really nice property. Randy R was our guy and he is nothing but amazing and helpful!

This hotel hits all the notes for a small feeling, lovely, charming, true Palm Springs retro feel. Hotel is under new management and has a good handle on guest relations. Rooms are perfectly fine including lovely, free standing new bathtubs. The staff is friendly, accommodating and welcoming. From the manager, valet, front desk, caregivers, pool staff and housekeepers, there was always a smile and a wonderful “how can we make your stay” perfect. Can’t wait to return.