Margaritaville Resort Palm Springs

Bath water was cold for entire two nights stay. The room is old. The light at the table automatically shuts off after a while

AVOID! This hotel needs major renovations mainly in rooms. The patio door didn’t shut completely, there was no fan in the bathroom, and the shower only went lukewarm. The hallways are dingy and smell awful. The bars and restaurants were closed most of the time, out of lots of things when they were open. The worst thing by far was the hot tub! In the oasis pool, the hot tub was extremely hot and bubbling profusely, meaning it needed cleaning and was clogged with oils/dead skin. There were also no towels at any of the pools even though you weren’t allowed to use the ones from your room. Overall, this hotel has lots of potential but needs better management.

Avoid. Waited for my room until 7pm then left as still not ready. Worst hotel I have ever booked. Avoid Avoid Avoid Avoid Avoid

I booked Riviera Resort in Palm Springs for a Christmas family trip (Dec 25–27), and the experience was unacceptable. We found cockroaches in our room (documented with photos), and when I reported it, the front office manager became aggressive, refused to change our room, This hotel failed basic standards of cleanliness, professionalism, and guest safety. I cannot recommend staying here.

This is a gem that doesn't have a personality as a resort and doesn't pay attention to the guest experience to be consistent or self-aware. I was in town to watch my friends play tennis and should have gone with location vs. my alliances to IHG since Kimpton is my favorite hotel brand when I travel for pleasure. If you are going to use the text feature to support and communicate with guests, then do it effectively or not at all. There were a few key people at this place that made the stay more enjoyable but there were also a lot of misses. Shout outs to David (front desk), Leonard, Dorian (valet) and the Thanksgiving Day bartender at Circa 59 (can't recall his name) but otherwise the staff was lackluster, and some were rude or dismissive completely. From a room perspective, I had my service animal labradoodle with me and had a good room with a little courtyard facing outside which he and I both enjoyed except for the scraped patio that looked old and worn out. There were no towels at the pool because lots of families with kids took them all. Although, when I finally got one (30 min later after texting) the girl or woman said "one per guest" when clearly no one was adhering to that rule staring her right in the face. I didn't get my IHG gold status late checkout on either day (a first ever) which seemed odd since the hotel did not feel crowded for the massive size and sheer # of rooms available. The campus is huge, and the staff took no interest in the fact that I had a dog and they stuck me in the center of the building which didn't make common sense at all. My door to my patio didn't lock and when I tried to use the phone in my room to alert someone (and try to order food) none of the lines literally dialed anyone. They just beeped like a busy signal does. Overall, valet was the nicest part of my stay which isn't saying much. I would recommend looking for elsewhere unless you like crowded & loud pool areas without food & beverage services. The room was inexpensive yet the service fees added on aren't. Looking back, for a holiday weekend, I should have known the service and accommodations would match as it was too good to be true that they would be nice and should have spent more $$.