Margaritaville Resort Palm Springs

As stated in some other posts already, this hotel needs some attention. The pictures of the rooms online look nicer than what they actually are. In reality it feels dated and tacky. Carpets looked dirty, door knobs and bathroom fixtures were loose, and the shower water temperature did not get hot enough. It just seemed like things were not as well kept and maintained as they should be. We did not use any of the pools or other facilities as we (thankfully) only stayed here one night, so I cannot comment on the state of those. I would not recommend staying here as there are far better options in Palm Springs.

This hotel is old.Bathroom towels were chewed up.Carpets are worn out.We ordered in room breakfast in the morning, they took the order, and gave us a 20 min ETA. After 20 min they called in and informed us that they didn't`t have in the kitchen the dished we ordered, but they were available on the TV screen menu and they took the order when placed !!!

I gotta say my expectations weren't too high to begin with so I'm sad to have to write such a negative review. With a self proclaimed 4-star rating I expect the basics to be good and they were not. The common areas are fine- if dated- and met my expectations. The restaurants and bars are nice and the service was fine. The room, however, was entirely sub par. The bottom sheet on my King bed was not long enough to be tucked in at the bottom so it rode up the moment I got into bed. Additionally there was no mattress pad covering the mattress so my feet and lower legs were rubbing against the bare mattress the whole night. That is beyond unhygienic- the mattress was very dirty. Then there was the ant problem in the room. They were in the bathroom all over the floor and also in my bed. I asked housekeeping for some spray and they said they would tell maintenance on two different occasions. Nothing materialized all day. At 5pm I tried to call for assistance and not a single extension rang- busy signal at each ext. I went to front desk and made a small scene thinking it might provoke a response. Returned from dinner to the same ants on the floor and in my bed. Finally there was trash on the floor in the hall the entire 2 days of our stay. That is a failure of the basics of hotel management and with the hotel competition in PS I luckily will not need to return.

This hotel needs major investment, FAST. The rooms are old, run down and dirty (stained carpet, stained bathtub, peeling paint). We are here for a work conference and the wifi has not worked for 36 hours. The room was not serviced by housekeeping, and the phone in the room does not even work to allow me to call request their service. My room is in the back of the hotel (next to the gym). The door to access the gym from my building was not working, and when I asked the reception how to access the gym, their answer was to go all the way to the front of the hotel, walk through a main door, to then walk all the way back to the other end of the hotel (a 10min walk in total) to access an amenity IN THE SAME BUILDING AS MY ROOM. Instead of fixing the lock on one door, the guests must inconvenience themselves to walk the entire length of the hotel. The poor staff working here has an impossible task of pleasing clients in awful infrastructure. While many of them are kind, the general vibe is that they have given up. Only bright note: Brian at the front desk was warm, kind, and pleasant despite the circumstances. IHG - you should be ashamed.

This hotel had a great gym and was decent sized. However, the rooms and hallways left a lot to be desired. Our bathroom had a leak and had a hole in the ceiling. The halls had towels and sheets outside at various times. It was nice, however, to have restaurants and food on site.