Thompson Palm Springs

I stayed at the Thompson Palm Springs for two nights in January 2025 for a business networking event. I was looking forward to experiencing this new hotel, but was unfortunately disappointed. I understand that a new establishment has some "kinks" to work out, but this was beyond the expected small errors you might expect from a new hotel opening. First, I noticed immediately that my room wasn't as clean as I would've hoped -- I found some trash and a hair on the floor (not mine), which made me question the cleanliness of the rest of the room. I didn't notice other issues during my stay, so overall I think it was fine. They probably just rushed a little because we had a large group checking in that day. Still, it was disconcerting. We also had a very rude encounter with one of the staff at HALL wine tasting attached to the lobby at the Thompson, who reprimanded one of the people in our group for putting a chair back in the incorrect location as we were leaving. It was in the wrong spot by maybe a foot or two? It was very strange and inappropriate interaction, extremely condescending and gave us all a very bad impression of the service level at this establishment. Other conference attendees had problems with ongoing construction noise right outside their windows at odd hours, the dining service was lackluster, and while the overall hotel design was lovely, the rooms themselves weren't particularly special. I probably wouldn't return to the Thompson by choice on a future visit to Palm Springs.

I found the property to be clean and the staff to be attentive and very friendly. The bed was comfortable but the pillows are very soft and uncomfortable. The room while nice was not as luxurious as the price. The restaurant on site is beautiful but the in room dining options are limited.

A 4 star hotel doesn't always mean an incredible experience. The building and views are beautiful... but the experience wasn't the greatest. We arrived on a date that many others were also checking in - we arrived at 4pm to check in but the room wasn't ready still for another hour. I know the hotel is new so I wouldn' be surprised if they figure out these hiccups. I would have liked for the air conditioner to get cooler... we kept waking up in the night feeling hot (the one blanket option which is a thick down comforter) doesn't help with the situation... We tried opening the windows one night to let the cool air in, but woke up at 5 because of all the noise on the road outside. There are rooms not along this busy street and I would highly suggest requesting one of those if you stay here! Lastly - I know this can be personal preference, but I don't like pillows that are so fluffy that my head sinks all the way through...and staking them makes my head too high. I prefer a single pillow that has more firmness. This also made it hard for me to sleep. Other than that, the place is beautiful and easy to walk to many many restaurants!

I had been staying at another hotel in PS during the Film Festival that was not very nice and because I extended my stay I decided to move over to Thompson. So glad that I did! Beautiful hotel with excellent service all around! The location of the hotel on Palm Canyon is close to restaurants and sites in Palm Springs ... a very enjoyable stay!

This is a gorgeous hotel right in the heart of Palm Springs. I was stunned by the decor, the landscaping and grounds and the beautiful pool and lounge area. This is a luxury property but does not feel at all stuffy. I think this is a perfect location for a weekend with friends, family or even business. You are walking distance to everything in downtown Palm Springs.