Pangkor Laut Resort

The resort is beautiful. The location is stunning. The rain forrest is preserved and protected. The hotel is nestled into the nature. We visited the hotel in April for 10 nights as a family of 3. The positives are as follows: Beautiful island. Stunning beach at Chapmans Bar with never feels overcrowded. Staff are amazing. The staff at reception, pool bar, Feast Village, Fishernans Cove were exceptional. Jungle Walks with very knowledgeable staff. Food was sublime. The food was of a very high standard at the pool bar, Feast Village, Fisherman's Cove and Chapmans Bar. The buffet restaurant at Feast Village was great, especially the Malaysia Night on Saturday evening. Breakfast at Feast Village was excellent. Friendly helpful staff who deliver coffee as soon as you sit down. Wide selection of fruits, continental options, oriental options, Indian options, fresh bread, pastries, juicing bar and egg station. The pastry chefs are very talented, deserts around the resort are amazing. Wildlife including hornbeam birds, lizards, monkeys, geckos, sea eagles, owls, flying fox bats, snakes and wild boat can be seen. Spa is excellent, reasonable prices, good facilities and staff. The Malay Bath House experience is not to be missed. Pro active management who addressed issues professionally. However our experience was not entirely positive. Many issues are not the fault of the resort and we would definitely return to the island and reccomend everyone to visit. The negatives are as follows: The resort is very quiet, no entertainment at night. That is not a negative for many but I would not reccomend the resort for families with teenagers. The standard 1 bed villas are perfect for couples. However the sea and spa villas do not allow children under the age of 16 to reside in them. The beach and cliff villas provide a small made up bed on the built in window seat. It's very small and my not huge 11yo fell out of bed 3 x as it was narrow and not a full size single. The bathroom has no lock on it, only sliding doors. The toilet and shower cubicles have see through glass on it. Not easy to keep privacy from children if they share the room. The resort is not wheelchair, push chair friendly with many steps throughout the resort. Housekeeping was not 5* in quality. A toothpaste stain in bathroom was not washed off in 10 days. Shower not regularly cleaned. Water bottles and coffee capsules not refilled. Steps to villa were not swept for leaves and branches at all. Gym is not well maintained or cleaned. Bike machine broken and gears not working so just spins wildly. Running machine belt worn and torn, dangerous to use. Bolt missing from bench press, all issues were reported but no repairs made or inspections. Games room is tired with broken equipment. Broken sun bed with nails sticking out at pool was reported to staff. I was advised that as it still works as a bed it's not a problem, even with broken wood on the ground. Broken hot tub. Overall we would highly recommend this resort for couples for a 5 or 7 night stay. But not for families with children between ages of 7 to 15. Thank you to PLR for a memorable holiday and with the high quality of management that they employ we are certain the minor issues will be resolved and we look forward to another (child free) visit in the future

We celebrated our 27th wedding anniversary at this resort ten years ago and we did it again end of March for the 37th anniversary. We also visited this resort 3 years ago. Comparing with our previous visit, we honestly found that the overall service has much deteriorated. Our check-in at Pangkor Laut Marina Island Office was poorly managed. The warm welcome on arrival at the Pangkor Laut jetty seemed to be missing. The staff at the reception counter did not smile and greet their guest. They too did not follow up on our request to have the dirty sun lounge at our Beach Villa cleaned. We had to ask a staff who was cleaning another room to do it. The housekeeping did not clean the room properly. They also did not replenish coffee creamer and facial tissue. Only one of the two treadmills at the fitness centre was working. The roof of the changing room near the tennis court was leaking. The garden at our Beach Villa was filled with weeds. The room was not ergonomically designed for adults and the elderly. The safe was located right at the bottom of the cabinet. The WC was lower than normal and so one has to bend the knees to use the WC. Despite of all the negative comments as mentioned above, we do have compliments to several staff such as the friendly Krishna and Budi who work at Lim Kitchen, and Vije, the very hands-on Restaurant Manager. The late Pavarotti complimented that Pangkor Laut was a paradise when he visited in the year 1994 but sadly this is no longer true. I hope the management will seriously look into the issues just so Pangkor Laut will regain its glory.

What can you say about this idyll other than truly sublime. Luxurious space, immaculate cove beaches, beautiful accommodation, fabulous food, primary jungle & wildlife, and wonderful and happy people. From the moment of arrival, nothing was too much and everyone in the team did their very best to make us feel welcome. An ideal island hideaway for those looking for something different to the norms of a city centre or resort hotel (if ‘the norm’ is want you want/need - spend a minute looking at the website). S&L

I spent 3 days at this resort at the end of my 2 week trip through Malaysia. Check-in is done in an office on the mainland, where you wait for the boat. Washrooms outside must be cleaned better and provide proper light inside - it was very dark. Boat ride to the resort took only 10 Minutes, thus you see other island and big tankers off the coast, so you don’t really have a nice view or island feeling. Greeting was nice, but no cold towel or drink were offered, and it was very hot. After a short trek up the steep hill (Garden villa?), I was shown into my “villa” which was the upper floor of a 2-room cottage. The room had a terrace but this was completely overlooked. Also the room itself is overlooked, so you need to shut the blinds when in the room. The bedroom was right next to the entrance door, which is 2 sliding doors without frame, so free entry for insects. The sleeping area was very small. The bathroom on the other hand was very big, but poorly lit. This setup reminded me of the Gaya Island Resort of the coast of Borneo. The suitcases were brought up to my room, but just kind of dumped there. No real place to put them except the floor in the closet. This was supposed to be a newly renovated room but not sure when that renovation was done. It did not look renovated. Water, safe, hairdryer, iron and board available. Also a nice smelling citronella mozzie spray and cream for stings, which is needed! Laundry service was good and said next day, however was brought to my room the same evening. Food in main restaurant was good, breakfast and dinner, but beware the Hornbills who will steal your food. The secluded beach is reached by shuttle but is completely full of garbage, which is constantly coming in and was cleaned more by the guests than the hotel employees. Of course the garbage coming in is not the hotels fault but they could clean the beach better in the morning and during the day. I kept seeing tourists clean. Seeing this sea of garbage I had no wish to swim in the water. But there are plenty of sunbeds and shade under the trees. The toilets were also very nice and have a shower attached. Lunch at the restaurant there was also tasty. Drink service however on the beach was almost non-existent. The area by the pool was very nice, again no drink service. And as a person with some mobility issues I must say the pool area is completely unsuitable for people with mobility issues. Many stairs without rails and the only way to get in and out of the pool is a ladder. No steps anywhere. Fortunately there was a cool dipping pool I could get in and out of, but again no rails to hold onto. Bathrooms by the pool were very nice and clean. WiFi connection was not consistent. My connection was cut every day and had to be re-started. What was fantastic was the spa. Before your treatment you get to use various dipping pools outside, and washing areas, clothed in a sarong , kind of like a Hamam, to which you are led to. The massage itself was very relaxing. Departure and Drive to KL airport went off well. It is an ok resort but with some issues.

This was the holiday.of a life time and it certainly was From the minute we arrived at the terminal, we were treated like royalty. This is a very special place. The villa, grounds pools and scenery are spectacular and all beautifully kept clean. The various food restaurants were superb, ranging from more casual dining to fishermans cove on a Michelin equivalent. The soa provides excellent value for money and soothing peaceful treatments. However, the resorts crowning glory is it's amazing staff. They couldn't do enough for us especially when I hurt my back. They were always polite and friendly. APON DAVI MIZEN SEGAR HARATI THT SANTOSH JC Nadim Mogan SEAN JEFF ANDYANA RAIHAN These staff in particular were fantastic but everyone was lovely Thank you PLR for an amazing holiday ❤️