Pangkor Laut Resort

Great spot. Staff are exceptional and everyone made our stay very special. It's impossible to mention everyone but special shoutout to Mazin, Gogan, Micelleyen, Hasan, Nadim & Jeff. Even during an unfortunate incident when some guests were asked to stop smoking in the SPA area and felt it was OK to shout, swear and insult them in response, they remained calm and professional at all times. This type of behaviour was not OK! Such a display of bad manners saddens me when they received nothing but kindness. Food is really fantastic. Chefs Ali & Lyza are a force to be reckoned with. Try all the restaurants; you won't be disappointed. They have different offerings but all serve delicious meals and the quality is exceptional. Thank you Miss Ivy & Team. You are all wonderful people. Nothing was too much effort and you created lovely memories for us.

We had a wonderful stay at Pangkor Laut Resortl! The service was excellent, and the atmosphere was incredibly relaxing. The staff went above and beyond, especially in taking care of our elderly parents, making sure they were comfortable and well looked after. Highly recommended for anyone looking for a stress-free and welcoming experience!"

Having read some reviews before we arrived I was intrigued to see for ourselves! The collection from Kuala Lumpar in the Danza people carrier made the journey to the resort a pleasure. We enjoyed soaking up the environment at the jetty while we waiting for the transfer to the island, so we waiting 30 minutes, does it matter?! When we arrived at the island we were met by Segar, our customer relations manager for the week, he is also the Director of Guest Liaison. The man is a credit to his profession, one very minor issue was dealt with professionally and without drama. He always seemed to be about the hotel and just knew how to deal with anything ‘thrown at it’. We had one of the Sea Villas, and while they may need slight upgrading we both felt it added to the authenticity of the island and resort, and in reality there is nothing wrong with them! We tried all the restaurants and really enjoyed them all, as has been mentioned, the staff in all of them cannot do enough for you, whether it is in the day time bars to the evening restaurants. They could not do enough to make our experience's memorable and for that we are very grateful. It would be wrong to mention individuals so not to offend those we may inadvertently forget, or did not capture their names. We thought the food was varied, fresh and cooked to a very good standard. Could there be a bar to enjoy an after dinner drink, probably yes, and they are looking at options, did it spoil the holiday, no. We really enjoyed Emerald Bay and Chapman’s Bar, a different vibe to the main resort and again lovely staff and food. There probably could be more pool sun beds, however people don’t get up early to unnecessarily reserve them, there were only a few occasions when we couldn’t get one, so we went to the beach! however it was very rare, but a few more wouldn’t go amiss. Overall, we had a fantastic time and fell in love with the island and the staff. The debate as to whether it is a 5 star resort is perhaps down to the individual, we couldn’t fault the food, service, staff and facilities. I hope we get to return because it sits at the top of our holiday experiences. Thank you for making our stay so memorable, and finally thank you again Segar, you have trained your staff very well, and you know, in your quiet way, just how to make good, excellent.

Stayed 5 nights in a spa villa. Perfect to listen to the waves gently lapping the shore. Highlights were the abundance of wildlife . We saw monkeys bats monitor lizards sea otters and hornbills . Staff are wonderful andgo out of their way to provide excellent service . A special mention to Mizan who looked after us so well both at the pool and in the restaurant. We were able to relax by the spa infinity pool which was 50 metres long but there are plenty of cool places to chill and cool off from the heat. First night we enjoyed the Malaysian street food style buffet but the highlight for us was the fine dining in Fisherman’s cove restaurant. Wear walking trainers and long trousers if you do the jungle walk over to Emerald beach . It was a hard but rewarding trek included in your stay. Chapmans bar was a great place to watch the sunset over a cocktail . Named after a ward war 2 hero who hacked through the jungle. All in all a wonderful stay made all the more memorable due to the friendly and accommodating staff. We will return

The location on a private island is fantastic. It is truly surrounded by the sea and rain forest and all its wildlife (sea eagles, horn bills, monitor lizards etc). I was looking to stay at a resort close to the nature and this was hotel really delivered on that. The different hotel rooms are spread over a large area and for an example walking from the Spa Villas to the breakfast restaurant takes about 15 minutes. There is though a well working buggy transportation service going between all the different areas from early morning to the late evening. The staff is very warm, helpful and welcoming. But I feel a lack of training and the actual delivered service is not at a five star level. I stayed in a Hill Villa on the lower level and the view was very limited due to trees shadowing it. It was fine for me (hey, it is nature) but if sea views are important for you make sure to request a villa with clear view. The room interior was a little dated but well working and spacious. It was clean in all aspects except for the bath tub that was very sandy. I tried all the four restaurants during my three night stay. My favorite actually turned out to be the beach restaurant Chapman bar as I think the lunch dishes I had there had the most flavors. Because seasoning was underwhelming in general at the others. Service at Uncle Lim was oddly over attentive (you really felt rushed, i.e. literally putting down the fork/chopsticks and the next second you are asked if you want the next dish) and just confused as you get the same question from several in the staff. no coordination. Fisherman Cove is the fine dining restaurant, it was ok but don't expect a Michelin star restaurant. The live stations at the buffet breakfast did a good job (egg station, noodle station etc). You could also get freshly made juices and barista coffee. The western part of the buffet was underwhelming, there was several choices but all bread/pastries felt industrial baked. Don't expect any late party in a lively bar, I felt everything closed down very early, including the pool bars. The longer jungle walk was really good with a very nice and knowledgeable guide, really recommended. Also the Pangkor island tour to the different temples and mosque was interesting. Skip the Island hopping if you expect good snorkeling, the visited reef was very small and not in good condition but if you just want to get out on the water and see some other island, it can be worth it. Overall I think this is a four star resort in a five star location.