Annabelle

The General Manager Annabelle, Dear Sir, We would like to share our thoughts after spending a week at Annabelle. We thoroughly enjoyed our stay with you. These are a few comments which I feel I should share. All the staff we met were cordial, very professional and helpful. Breakfast is plentiful, varied, and tasteful. A veritable feast. I experienced one of your masseuses who provided an excellent therapeutic massage. The premises are very well kept. The fragrance that envelopes you once you enter the lobby draws you in. The piano played in the lobby every day enhances the environment. The cleanliness in the room is impeccable.. The hotel has excellent sea views and great pool areas. The sound of the cascading water falling from one pool to the other contributes to the environment. Ideal Location with easy access to the sea and the pathway all along Paphos waterfront. Great Team. thanks and regards joyce malta Great place to stay.

Positive: The breakfast was excellent, with a large selection and a consistently offered range each day, what we especially appreciated was the fresh fruit, joice of different joghurts, nuts, smoothies, fresh orange juice. The staff was very friendly, and a special mention goes to Adrian from the breakfast team, who is proud to have worked at Annabelle for 7 years, and another gentlemen who spoke Greek. In particular, the (front office?) manager was very likeable, accommodating and handled our complaint in a very impressive and competent manner, offering us generous compensation, for which we would like to express our heartfelt thanks. Also the ladies at the reception were kind and helpful. The location is very central by the harbor. Although there is no beach (it is rocky), you can quickly reach the harbor area with restaurants and sightseeing options. The Amorosa restaurant is very cozy for dining - we were accidentally sent to the wrong place for dinining - having forgot our reservation letter in the room. We very much appreciated that we did not have to change the restaurant when already seated - they handled it utmost flexible and customer friendly. Towels were changed very often, which was much appreciated. The marble in the rooms was beautiful, the beds were very comfortable. The view from the terrace was stunning, and the parking directly in front of the hotel was very convenient. Check-in and check-out were quick and easy. The fireworks on New Year's Eve - directly in the front of the hotel - unforgettable. Negative: The initially booked room with sea view and connecting door did not have a direct sea view; it had more of a pool/hotel view and a side view of the sea from the terrace, but it was still quite nice. Although we were very disappointed that the availability of pools was promoted during the booking process (booking.com). While all the pools are actually there and filled with water, they are not heated, so in cold and rainy December weather, you might as well swim in the cold sea. The only heated pool is a small indoor pool, but it was relatively cold, and it was only available for our children in the mornings from 9:00 to 12:00. After an intervention by the kind front desk hotel manager, our children were then allowed to swim all day. In general, there is little for children—no childcare, no kids’ club—it is more of an adult-focused hotel. Although we understand that the hotel might as well accomodate families with children as well as couples - we would recommend a clear focus on each of the target group - or to better communicate the limitations at the process of booking. We found the poorly insulated terrace doors very disturbing, as they allowed both noise and cigarette smoke to come through. Overall, the rooms were quite noisy. Probably the guests are not aware when returning after dinner/at night - that loud talking in the aisles is very disturbing for guests that are already asleep. In general, we are used to better offerings with better value for money at European 5-star hotels, especially since the infrastructure for bad weather days was lacking. For example, the fitness room was very small. All in all, however, we still felt very valued as customers, as a solution was sought for us with a non-smoking room, and we remember the stay very positively, especially thanks to the improved weather and the very customer oriented and kind front desk manager!

Second Christmas staying here, generally love it. Positives + beautiful shared areas and pools + lovely staff + reasonably priced F&B + good restaurant options + great breakfast (although better if it finished later than 10) + comfortable beds Negatives - soundproofing in the rooms is not great, can hear people in the corridors and pretty much word for word in the next room - got a note through the door saying there were Christmas carols and entertainment starting at 6.30. They actually started at 5.30 so we missed them, which was disappointing. Looking forward to staying again.

Stayed for a week at hotel. Received a very warm welcome on arrival. Room was lovely and comfortable with a beautiful Seaview. Breakfast was great with plenty of choice. The hotel is in an excellent location in Paphos, very central to everything. The biggest compliment I can leave is the staff, every single one goes out of their way to make you feel welcome and we felt really well looked after. Would definitely recommend hotel and would have no hesitation in returning.

Loved everything about the property. The staff are friendly, excellent customer service, fantastic view of the pool and the sea from the balcony in our room, good spread for the breakfast buffet and choice of restaurants if you wish to dine in the hotel (which we did only on the night we arrived as there are plenty of other options around the property). There is free parking available at the property, and it is easy to get around different parts of Cyprus if you have a vehicle at your disposal. We stayed for a week and the weather for the time of the year (December) was very acceptable.