The Cove at Atlantis

Massively disorganized. Worst unhelpful staff. If it rains, they will refuse to go outside to help you because they don’t want to get wet even though they have umbrellas. Instead, they make their guests run out into the rain with no umbrellas. Worst service I’ve ever had at any hotel.

Overall our stay was enjoyable....prices have increased significantly since our last visit 6 years ago, especially in the cafes and restaurants. Staff was very courteous and helpful. Not the place to go if you want privacy and quiet environment.

Great trip. The resort always does a wonderful job to accommodate its guests. Overall, everything was really nice and I can’t wait to return . Marking of chairs reserved at the Cove pool was my only concern, every chair in the first row around the main pool was marked reserved and no one was paying for them .

I would have highly recommended the resort and it’s planned to return after the first half of our trip. Once construction started outside of our balcony and the nonstop jackhammering began it was unbearable. I was shocked that they would place people in rooms known to be near the construction noise. Staff was not helpful or apologetic. We paid a premium price and weren’t able to tolerate being in our room most of the day. We had no warning of this until check in when we were told they do their best to keep guests away from the construction so it shouldn’t be an issue.

Our family of 5 loved Atlantis! There is so much to do, we didn’t need to leave the property for 4 days. We tried a new pool each day, did all the slides multiple times, went to the beach and lagoon- we loved it all. We also used the kids club one day which the kids (ages 10,8 and 5) all loved, and also did rise and shine at dolphin cay which was a lot of fun and a great value compared to other dolphin experiences (just fyi no petting but lots of interaction). Since we stayed at the cove my husband and I were able to use the adult pool which was really relaxing- not a party scene but there was a dj and good music. You can’t go wrong with Atlantis!