The Cove at Atlantis

We stay at The Cove every year and have for a long time. It is the wife's happy place. The rooms are large and offer great views, 4 pools at your door step and a beautiful beach. The hotel is showing its wear and tear and the rooms and hallways need to be updated. The service is outstanding, there is no one better than Nassette Sawyer in the Lapis Lounge. As sweet as can be and always professional. You can tell she takes pride in her work, her appearance and attention to detail. I am not sure if she in a supervisor or simply works there, however she should be in charge of it all from our experience. I think The Cove and Atlantis in general over look loyal and professional employees that are right in front of them, they are really lucky to have someone like Nassette. The housekeeping staff , also top notch , always good morning, always hello. Do not forget to tip the people with cash. Here's a tip , if someone gives you good service tip them cash and you will receive great service. I am aware the Cove is expensive, however the employees are not your servants, they are hard working people and should be treated as such.

I am not one to write reviews unless I have a great experience and want to give some recognition where deserved, but this place was beyond disappointing — apologies in advance for the long review. For reference, I have been here before (10 years ago) and only had positive memories, minus a few minor hiccups which can happen anywhere. Before I arrived I emailed the concierge service to inform them of my allergies (seafood and nuts)/get into contact with someone, but they never responded. Had the restaurants been attentive/cared about my severe food allergies, this would not have mattered. On our first day we grabbed a bite by the adults only cove pool and the service was not great, and our waitress rolled her eyes at me when I told her I had allergies. Not a big deal but not what you’d expect when paying $800 a night. We later learned that this is the standard of service pretty much everywhere on the resort. The next day, the concierge canceled our dinner reservation and had us going to the buffet restaurant. We confirmed with her that they do not take reservations, but we can go anytime between 5-10 for dinner. However, once we got there it was closed (it said it was open online and on the apps, but staff knew it would be closed). We then spoke to the front desk who told us they would get us a dinner reservation at Cafe Martinique but that was also closed. We went back to the Cove to speak to someone and they admitted it was there error and gave us two options. The first was to wait another hour (at this point 9 pm) and get a table at the seafood restaurant (mind you I am allergic to seafood) which would be closing shortly after we sit down. The other was to order dominoes or Popeyes through a third party service. When asked if we could get room service, the manager of the hotel (Dwight) informed us “it would take a very long time.” We were not happy, but we settled on ordering in. The food was not great but at least we got to eat. (Side note, room service at this hotel is not collected for up to 2 days after and the hallways smell of decaying food). Mistakes happen, but we thought they would at least attempt to make it up to us by helping us get dinner, though we were wrong about that. On our last day we went to grab lunch by the pool again and had to flag down three different staff members, throughout a 90 minute period, just to have someone take our order. A party next to us had been served 3 rounds of drinks before we even got to talk to someone. By the time we got someone, they told us the kitchen had closed 5 minutes before and when I asked if there was any way they could throw a salad together just so I could eat something, given that we had been waiting to place our order long before the kitchen closed, the waiter sarcastically told me to “have a wonderful day”
and walked away. At one point, I was so stressed out from the lack of food available to me that I broke out into stress hives -- not what you want on vacation. These events put a damper on our experience and usually small things, like more than half the lights not working in our room, the smell of old food sitting out, and a broken TV sound system wouldn’t matter too much, but altogether it was a waste of 3k for three nights and we simply would rather have stayed home. I hope the Cove can do better for future guests or at least be friendly with their service, but we will not be back to see it. And, for anyone with allergies/a child with allergies -- stay away!

Paradise Island, and The Cove hotel, offers everything you'll need for a safe, enjoyable Bahamas vacation. We never felt the need to leave the island, it had all the food and entertainment you would ever need. We would certainly recommend it to anyone.

The facility is amazing, and the staff is all very friendly and professional. The Cove is beautiful and the ocean view is spectacular. The food is 5 star and the transportation is excellent, very little waiting to visit the other facilities. Overall a perfect vacation and will return soon.

After switching my original reservation and extorting more money from us we stayed at the cove. The room was nice with a great view. Don’t think the price tag is worth it. Had a great time at the water park and marina. My kids did the dolphin experience seems short and rushed. Picture quality was horrible. Did an excursion outside the resort and was 100 times more worth it.