The Royal at Atlantis

I love everything about Atlantis. Grandchildren ages 7 & 8 had the best time ever and this would be their 7th. visit. Waterpark. pools, beach, activities and eating at the many restaurants was a great experience for us. Not to forget the staff, they are the best.

Nice hotel however extremely overpriced. Breakfast not included, long lines to get bad food no matter where you go. Best option is Starbucks and was in line for 40 min every morning. Prices are outrageous for food and anything else. Starbucks is double what you pay anywhere else. Dinner options suck. You either make a reservation ahead of time in one of the ridiculously expensive restaurants, or may not be able to eat at all as other places that don't require reservation may be closed, or have more than 1.5 h wait time. Unacceptable for a hotel of this type, specially one that families with young kids choose. Activities are all separated, and cost $250 per person. Activities are nice though. The hotel is pretty and lots of animals around, turtles, sharks, fishes, stingrays. The beach in front of hotel isn't good for swimming. The little beaches that hotel has are nice, but could be cleaner. Pools are nice, but close way too early (5 pm). Overall I expected more from this hotel in terms of service, food (options, quality, price wait time), cleanliness and being able to use the pool until later.

There are two words responsible for our great stay at the Atlantis. They are: Teresa Fritz. She is a manager at the Royal who ensured a great trip for us. We had a number of issues with our room at the Royal and were getting no help from the front desk. Teresa stepped in and promptly transferred us to the Reef where we could have the amenities we needed. She that with no up charge. What started as an experience where we vowed not to return, became a glorious vacation and we have discussed now yearly trips. A manager like Teresa, spread over hundreds or thousands of travellers probably translates to millions on dollars for the hotel over time in return customers, and the bosses would be well advised to consider that come time for a raise. We had a great trip thanks to you Teresa.

Best experience ever. you can buy day pass to simply enjoy the property. Food and certain activities cost extra however plenty of free thing to do. You can simply roam around the property and see iconic architecture. Must if you visit bahamas.

Visited with wife and two kids 12 and 15. The place is just too big and spread out. Be prepared to be lost and walking most of the time. Prices for anything around the property especially food VERY expensive. As a courtesy they give you two metal bottles to fill yourself with water down by elevators. If you like noise, walking, crowds of people, expensive food, and not so clean resort, this is your place. We won’t be coming back again.